wooforce

Dear John,

We sincerely apologize for the inconvenience caused to you. We request you to take time and go through our answer in entirety.

The issue was replicated at our end, with SmartPost enabled and we were able to get the rates perfectly. For your convenience, we have attached: screenshot of cart page with destination address – https://imgur.com/i4r2zzd
Debug request and response for SmartPost service – https://imgur.com/H3KNJrh and https://imgur.com/f66M3bx
Settings required for this – https://imgur.com/a/Vlq7W

In the premium version of the plugin, one can even generate labels for SmartPost as shown – https://imgur.com/osXnpzU

Regarding our support, we have Premium support for the Paid version and have limitation in supporting the Free version. However we try to resolve queries as quick as possible for the basic users.

Also, we apologize for not informing about removal of account details in debug text. We can contact wordpress admins from our side and try to get it removed. Let us know if this is a concern for you.

Hi Keith,

You are a premium customer( not using the free version of our plugin).

Hence, we are not allowed to discuss the issue here as stated above.

We will request you to communicate via appropriate support forum.

Kindly communicate via ticket no 2012.

Hi,

Sorry for the trouble. We will get this checked for you.

We hope you were successful in setting up the UPS plugin. For any help on the setup of the plugin, you can refer the following link:

https://support.wooforce.com/hc/en-us/articles/207595105-Setting-Up-WooCommerce-UPS-Shipping-Plugin

Once you are done, if you have any problem with the shipping services or rates, kindly do the following :

1. Enable the debug option from the settings tab and try debugging the transaction by analyzing the request and response. For more information on debugging, kindly go through the following link:

https://support.wooforce.com/hc/en-us/articles/207207945-Troubleshooting-WooCommerce-UPS-Plugin

2. To compare the rates with the rates returned from UPS, kindly go to UPS calculator( https://wwwapps.ups.com/ctc/request?loc=en_US&appId=fctc) and calculate the rate.

On performing these things, if the problem persists, kindly provide us with the following details:

Screenshot of UPS calculator
Request and response in a text file

Hi,

Sorry for the trouble. We will get this checked for you.

Availability of shipping service depends on the following factors:

*Sender Address

*Recipient Address

*Product Dimensions and Weight

We will request you to check the services returned by the UPS calculator(https://wwwapps.ups.com/ctc/request?loc=en_US&appId=fctc) for the above metrics.

In case, if you are getting the expected services on the UPS calculator but not on the plugin, please let us know.

Hi Tarissa,

Nice to hear that your issue has been resolved.

We will appreciate if you can post a product review, so other can benefit from your experience. As a growing business, we know how scarce time can be, so we appreciate your time and input.

Kindly go through the following link :

https://www.ads-software.com/support/plugin/woo-usps-shipping-method

Hi Jan,

Thank you the information. We apologize, if by any chance, we violated wordpress forum rules.

Henceforth, we will not ask for credentials.

Hi puneetjhajharia,

We will request you to raise a ticket via support.wooforce.com and mention the order number as 10035 in the ticket.

We will get the issue sorted out for you.

Hi Jan,

We appreciate your concern.

However, we would like to clarify few things.

Sometimes we may have to login and check issues at our customer’s website as we are not able to replicate it from our end.

We understand the criticality of the case and we will keep that in mind and redirect them to our support page henceforth.

Regards,
Team WooForce

Hi,

Sorry for the trouble. We will get this checked for you.

We hope you were successful in setting up the USPS plugin. For any help on the setup of the plugin, you can refer the article.

Once you are done, if you have any problem with the shipping services or rates, kindly do the following :

1. Enable the debug option from the settings tab and try debugging the transaction by analyzing the request and response. For more information on debugging, kindly go through our article.

2. To compare the services with the services from USPS, kindly go to USPS calculator and check that.

3.First class mail services are used for shipping items weighing up to 13oz

On performing these things, if the problem persists, kindly provide us with the following information

Screenshot of USPS calculator.

Request and response in a text file.

Hi Keith/Pat,

We have released a new version of the plugin (2.6.8) with EPL and ZPL support.

You can download the latest version of our premium plugin by going to Wooforce.com –> My Accounts.

Let us know if you have any issue with printing labels.

Hi Cheryl,

Kindly find our proposed solution below :
1. For orders above a certain amount(say $100), a code snippet can be used to hide all other shipping services so that only “Free Shipping” is allowed.

2. For orders below a certain amount(say $100), a code snippet can be used to hide “Free Shipping” option.

In both cases, if you have a developer, you can get our existing code snippets customized to create the two snippets mentioned above.
The link to our existing code snippets :
Snippet to hide shipping service when free shipping is available –> https://support.wooforce.com/hc/en-us/articles/207515625-Hiding-disabling-a-shipping-service

Let us know if you face any issue or have any queries.

Hi,

That’s Correct! The negotiated rates will be the same as you get from UPS.com directly.

Let us know if you face any problem.

Hi,

Just to be little clear whether we are on the same page.

For the error message “Stamps.com – Unable to Get Auth: Authentication failed.”,

We request you to check your USER ID and PASSWORD on the plugin settings page.

In case, if the issue persists, please let us know.?

Hi,

1. You need to select a service for printing label from UPS plugin. However, the service name is not reflected in the label, so can be used with free shipping.
2. If you select negotiated rates in plugin settings, then postage calculated will have your account specific rates.

Hope that helped!

Let us know if you have any query.

Hi,

You should at first try to find out the following :
1. Firstly try placing an order keeping 1 item in cart. Compare the rate returned with the rate in UPS website.

If it is not same, then kindly provide us the request and response along with screenshot of rate in UPS website.

For multiple items, just to give you an idea, the basic version has 1 parcel packing method called “pack items individually”. In this, if you have 4 items in order, then all 4 items will be packed individually there by multiplying the cost by 4 times. This style of packaging is useful when you 1 item in cart or you have restricted shipping for multiple items.

Our premium version has other parcel packing methods like Pack into items with weights and dimensions using which you can pack multiple items into single box.

Let us know if you have any query.