wooq123

This is what now occurs with every advanced credit card payment (in live mode):

First, there are multiple instances of the following codes for just one payment attempt:
(
[code] => 200
[message] => OK
)

(
[code] => 201
[message] => Created
)
(
[code] => 200
[message] => OK
)

(
[code] => 204
[message] => No Content
)

Then, the payment gets declined and the following errors are shown in the logs:

(
    [code] => 422
    [message] => Unprocessable Entity
)

Response Body: {"name":"UNPROCESSABLE_ENTITY","details":[{"issue":"PAYMENT_DENIED","description":"PAYMENT_DENIED"}],"message":"The requested action could not be performed, semantically incorrect, or failed business validation.","debug_id":"","links":[{"href":"https://developer.paypal.com/docs/api/orders/v2/#error-PAYMENT_DENIED","rel":"information_link","method":"GET"}]}

2022-12-14T04:24:18+00:00 WARNING Failed to authorize order. PayPal API response: [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-PAYMENT_DENIED
2022-12-14T04:24:18+00:00 ERROR Payment failed: Failed to process the payment. Please try again or contact the shop admin. [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-PAYMENT_DENIED CreditCardGateway.php:406 [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-PAYMENT_DENIED OrderEndpoint.php:393

There are still significant problems with the advanced credit card form to the point where I’m now forced to disable it. Virtually every customer’s payment is getting declined. I’m not sure what PayPal has done on their end, but whatever they did has fixed the address issue and simultaneously made it nearly impossible for customers payments to be approved. When the payment declines, it’s also not working when they attempt to re enter card info and hit the “place order” button again. Just a total disaster. Completely unusable. I can follow up soon with error logs.

The only issue I’m seeing as of today is sometimes when the advanced card form is processing, it gives an error on the checkout page “Hosted card form already in progress” while the payment is processing. (I don’t remember if that’s the exact wording of the error, but it’s close to that wording)

Can you suggest how I might be able to get Advanced Card Processing working in sandbox mode considering I have everything enabled properly in my sandbox API account and in the plugin? Paypal merchant support referrs back to the woocommerce plugin developers since I have everything set correctly on PayPal’s end.

I’m familiar with all that – I have Advanced Card Payments enabled in the API Account in the developer dashboard (option is checked), but in this plugin, when switching to sandbox it says in the plugin’s connection tab “not yet enabled” for advanced credit card payments. If I click the button initiate signup as you say, it takes me into my sandbox account and says the feature is active, yet the plugin will still not enabled advanced cards in sandbox mode. Not sure what else to do. I’ve double checked everything.

In another thread on the same issue, Joost van de Vijver said this 4 days ago (see below). Are you mistaken about when this is being fixed?

We got news from PayPal that this issue should be corrected on the 7th of January 2023. We will leave this thread open and verify at that time to see if it got resolved.

• This reply was modified 2 years, 3 months ago by wooq123.

Issue still occurring. “We have no postal address on file”. Just tested extensively with live payments. Running plugin version Version 2.0.0. Newest woocommerce and wordpress version. Also, there is no way to test Advanced Credit & Debit Card payments in sandbox mode. I’ve double checked that it is enabled in the SANDBOX API CREDENTIALS > SANDBOX APP SETTINGS, and it is, but this plugin says “not yet enabled”, so when switching to sandbox mode, there advanced card form disappears & cannot be tested in sandbox mode.

• This reply was modified 2 years, 3 months ago by wooq123.

Issue it still occurring. PayPal has still not fixed it. Curious if they’ve communicated anything to the plugin developers??

Hi Niklas, has PayPal provided any update on this issue? It has still not been fixed, which is puzzling to me. I opened a ticket with merchant technical support and had phone reps also open tickets. Nothing has been done. Shipping addresses are still not passing through.

Any updates from PayPal dev team on this?

Has there been any response from PayPal yet? Still no resolution so I’m checking in to see if PayPal has responded to you guys.

Hey nexgraphics, something did indeed change in PAYPAL’s system on 9/14/22 or 9/15/22. See the other forum post here ; . This is 100% a problem on PayPal’s end – something in their system changed that doesn’t record the postal address being passed through on “direct credit card” payments. I’ve started a merchant support ticket and called in many times but there has been no resolution. We are paying extra for seller protection on every direct credit card transaction yet PayPal refuses to fix the issue that prevents a seller protection postal address from being recorded.

• This reply was modified 2 years, 5 months ago by wooq123.

I’ve created a merchant technical support ticket on https://www.paypal-support.com/. It’s frustrating PayPal hasn’t done anything about this, as we are paying extra for seller protection on these transactions and it is still showing “no postal address on file”.

Definitely a worry. The postal address not being recognized on PayPal’s end jeopardizes the seller protection that we pay extra for on every transaction.

As of today October 19th, issue still occurring. Every single direct credit card/advanced credit card payment comes through with “no postal address on file”.