BulkGate

Hello,

as per the SMS provider:
For the first SMS status is delivered.
For all other messages, SMS status is Sent.

Means that the handset may be switched off or out of signal. Operator tries to send the message to the mobile over a 24-48 hour period, after this time frame the message would have expired. These numbers are active but for some reason the operator could not deliver the SMS yet.

We recommend to:
1. Reboot phone to refresh network signal.
2. Clear phone inbox to ensure it is not full (for old phones with limited sms capacity).
3. Check if there are any phone applications / settings that are filtering SMS.
4. Delete all old messages with same sender id and restart the handset.
5. Alternatively, you may swap the SIM to another phone to verify if delivery issue is phone related.

Regards,

BulkGate Team

• This reply was modified 3 years, 7 months ago by BulkGate.

Hi @wizz99,

We are sorry for the inconvenience.

We are checking the reported issue with the SMS provider and will let you know as soon as we have the feedback.

Best regards,
BulkGate team

Hello,

could you please send me this request via the email [email protected] and include the BackOffice (admin) and FTP?

We will look at what we can do for you.

Regards,

WooSMS Team

Hello,

could you please be more specific?

Which variables do you need and if you use some third party modules?

Thank you very much.

WooSMS Team

Hello,

could you please share the actual SMS IDs here?

As our team has replied already on 28/6/2021 that the messages are delivered correctly (as per the provider′s expression) and if you could make a fresh test and provide us some fresh SMS IDs if the issue still persist (or you can share them directly to [email protected] for speeding up the process).

Thank you very much for your cooperation.

Regards,

WooSMS Team

• This reply was modified 3 years, 9 months ago by BulkGate.
• This reply was modified 3 years, 9 months ago by BulkGate.

Hello,

currently this extension is not supported.

However in the near future we are planning to add it to WooSMS.

Regards,

WooSMS Team

Hi @grayfox25,

Could you please try to send an SMS to another number? There can be an issue with the phone. Try to restart the phone.

However, as suggested, try another number instead. Let us know if the problem prevails.

Thank you

Hi @shanrocks666,

We are sorry for the inconvenience you’re experiencing.

We are analyzing the issue that has started to occur with a route.

Could you please provide the SMS IDs of the messages directly to our support email [email protected]?

You can find the SMS IDs in the detail of the message in the SMS History tab.

We have to check this with the SMS provider.`

Best regards,
BulkGate team

Thank you.

We’re currently checking it. We’ll let you know as soon as we have more information from the provider.

Hi @grayfox25,

Sorry for the inconvenience you’re experiencing.

Could you please provide the SMS IDs of the messages directly to our support email [email protected]?

You can find the SMS IDs in the detail of the message in the SMS History tab.

We will check with the SMS provider.`

Best regards,
BulkGate team

Hello,

maybe I do not understand your request properly. Could you please be more specific?

Maybe you can enclose some printscreens and send it to [email protected]

Thank you very much.

Regards,

WooSMS Team

Hello,
could you please share your request directly via email to [email protected]?
Thank you very much.
WooSMS Team

Hello,
we are sorry but unfortunately WooSMS does not support the vendor messages.
Have a nice day.

Regards,

WooSMS Team

Hello,

could you please provide us an email where you will include BackOffice (admin), FTP, where will you describe how to get to the required data in the database?

Our specialist will check if it is possible to add it to your Module.

Please send the email directly to: [email protected]

Thank you very much for your cooperation.

Regards,

WooSMS Team

Hello,
we are sorry but unfortunately it does not support your required integration.

Regards,

WooSMS Team