wordpress3cx

For the case that queue is configured with the chat window, the audio/video buttons will be enabled only after one of the queue agents take the ownership.
I’ve tried to replicate the scenario with the popout configuration and consistently I do not see the phone/video buttons unless one of the queue agents takes the ownership.

Please let me know your comments.

Thank you.

Hello @markit3 ,

Did you try to install the latest release of the plugin? On that version, the issue should be resolved.

Hello @jerrald
As I said the scenario is not reproducible on our case. Can you please check on a different network or on a different device?

Hello @jerrald ,

I really cannot replicate your issue. I do access the site https://tech2go.ph either on desktop or mobile, and the plugin is working just fine.
Do you access the site with the https://tech2go.ph or you use an alternative URL. If you use a different URL than the one that is specified in your settings (https://pasteboard.co/Ict5J26.jpg) then you will get this kind of messages.

Hello @jonnyals ,

Currently, we do not provide the functionality to overwrite all messages that appear in the plugin. We are working on upcoming features, and this is something that we might consider for the future.

Thank you for your feedback.

Hello @jerrald ,

I’ve accessed your site both on mobile and desktop, and I can see that in both cases the plugin is working as it should. What is the exact error that you get on desktop?

https://we.tl/t-hIBLhFHwUA

Hello @markit3

On our upcoming release of our plugin we will resolve the following issue. It is estimated for beginning of may

Hello @masanche48
Please go through your log files as soon as you enable the debug mode. We did not have such a similar case in the past.
Please check and let us know.

Hello @jerrald

Thank you for your feedback.
Please verify that on you 3CX Management Console > Settings > WordPress, you have defined the URL of your website, exactly as you access it.
Can you please share with us your website URL ?

@markit3
Can you please specify the version of PHP and WordPress?
Thank you

Hello @markit3

We are looking at it and most probably we will push a security fix on the WordPress plugin.
We will keep you updated.

Hello @masanche48,
I can give you some suggestions on how to investigate the issue, but this error seems to be relevant to the setup of your site.

• Disable the plugin and check again if your site is loading
• Enable debugging and check the logs
• Check for any missing permissions on directories
• Corrupted .htaccess
• PHP memory limit issues

Please check and let me know if you manage to resolve the issue.

Thank you @csmithfcedge.

Reviewing and rating our plugin will give us push for new awesome features.

Hello @csmithfcedge ,

No API is needed for the setup of Live Chat and Talk Plugin. Please review the detailed installation guide on our site with the instructions of how to collect the party value.

https://www.3cx.com/docs/live-chat-talk-wordpress-plugin/

Please let me know if you need any further help.

Thank you @andriyk for your feedback.

Definitely is something that we are working on to resolve in our upcoming releases. The session will be terminated either by the user or by timeout.
Any other valuable input for the plugin is always welcomed.