ditto – I’m in the same boat
that is “www.ads-software.com does not recognize me at all – not my email address, my username, or my password. My host took my site back from theme eleven to default after my site had been cmpletely taken over by a hacker.
The blog is still there, but I cannot get in as administrator.”
I ran through this site as suggested above;
https://sitecheck.sucuri.net/scanner/
and no malware or blacklist but rec that I upgrade my wordpress
I got into my ftp using my web host and am now downloading my site to a folder on my desk top.
When that is done. what should I do?