worleyrh

I updated my rating to 5 stars and changed my review. Thank you so much for clarifying everything. I agree, the counts don’t seem to add much value. Thank you again.

Hi Bill,

Here is a link to the website: https://www.sharedcount.com/

Here is the email I sent my initial message to: [email protected]

The responding agent was Karina Mikaela Cortez. She put “general manager” in the signature of her email ([email protected]).

Please let me know if this isn’t your company. I now notice that this company is “shared count” not “shared counts”. The logo is also slightly different than the logo in WordPress repository, but at first glance they look identical. Very confusing!

I appreciate your team providing support even though I have the free version of the plugin. I spoke with your general manager, Karina. Is this the level of support that can be expected with the paid version? Karina didn’t seem to understand the concern.

Just a little helpful feedback, I hired overseas customer service agents with one of my previous businesses and it took me a few tries until I was able to find the right staff.

I like your plugin but can’t justify getting the paid version with the current level of support. I’m giving you an extra star for responding to my message here. Thank you for the reply.

EWWW Image Optimizer increased my database size by 400mb. Removing the WebP images decreased the database by 100mb.

How can I remove the remaining 300mb? Do you have any idea what files could be making up the 300mb? Or … where can I find these files in the database to manually delete them?

Thanks for the help!

Hi Adam,

No worries! So, I ran the bulk optimizer and checked the re-optimize option; however, it looks like it’s not overwriting the existing files. How can I remove the existing WebP images? My database is growing by 100MB every time I re-optimize haha

Thanks!
Rich

Hi Adam,

Pease disregard my prior response. I condensed all questions below. Again, I appreciate your help with this! Thank you.

1) How can I disable WebP display in EWWW? I’m getting the below message from WP Rocket:

“You are using EWWW to serve WebP images so you do not need to enable this option. If you prefer to have WP Rocket serve WebP for you instead, please disable WebP display in EWWW.”

2) After converting JPGs/PNGs to WebP images, is it possible to delete those WebP files? I’d like to run the bulk optimizer a second time using different compression settings and don’t want to have multiple WebP versions of the same image.

3) Just to confirm, I use JS WebP delivery for both WP Rocket (I am using their CDN) and Cloudflare (my site uses Cloudflare, but not their CDN), correct?

• This reply was modified 2 years, 3 months ago by worleyrh.

Hi Adam,

Thank you for that information. So I use JS WebP delivery for both WP Rocket (using their CDN) and Cloudflare (not using their CDN), correct?

Oh just to clarify, my website uses Cloudflare, but doesn’t utilize Cloudflare’s CDN. For the CDN, I use WP Rocket’s CDN. I think my prior description was somewhat confusing.

I restored my site from a backup and am going to attempt this again. For the WebP delivery method, should I use JS WebP Rewriting or Picture WebP Rewriting (my website uses both Cloudflare and WP Rocket’s CDN)? It wasn’t clear which one of these options would be best for my site. I clicked on the question mark next to each option and it took me to the below webpage that didn’t give an explanation of either. Maybe I’m missing it? Thank you for the help with this!

https://docs.ewww.io/article/16-ewww-io-and-webp-images

I restored my site from a backup and am going to attempt this again. For the WebP delivery method, should I use JS WebP Rewriting or Picture WebP Rewriting (my website uses both Cloudflare and WP Rocket’s CDN)? It wasn’t clear which one of these options would be best for my site. I clicked on the question mark next to each option and it took me to the below webpage that didn’t give an explanation of either. Maybe I’m missing it? Thank you for the help with this!

https://docs.ewww.io/article/16-ewww-io-and-webp-images

Yes, I now see the images there, but they aren’t showing on the front end of my website. I have WP Rocket installed and am using their CDN. Do I need to configure additional settings for Image Optimizer to work with a CDN?

Thank you!
Rich

I just got off the phone with Apple and it’s a known ongoing issue with their mail application. Hopefully they sort it soon.

I’m on the phone with Apple now, I’ll update the thread in a bit with what I find out. Just FYI, we also contacted the company that manages our server and they stated they’ve had several customers complaining of the same thing with the Apple Mail App.

I believe we’ve isolated the problem to the Apple mail application. The photos are displaying in the gmail app and on android phones. Are you able to try the Apple mail application?

I believe the issue is occurring on IOS mobile devices. Have you tested it on an iPhone?

Thank you!