wpclonesupport

Hi @skinner95,
In our plugin, you can tweak your memory limit from “Advance Settings”. But if that doesn’t work for you, you need to ask your server administrator to increase memory limit for your site.

Thanks.

Hi @vitaliykolos,

That error message is coming from WordPress. Something is going wrong there that’s why you are getting that message.

To understand or debug the issue, can you please turn on debugging in your site and retry the action again? After retrying, you can send us the logs so we can debug and check.

You can learn more about Debugging in WordPress from https://www.ads-software.com/support/article/debugging-in-wordpress/

Thanks.

Hi @lilayork2,
The plugin can’t directly download backup zip from Google Drive link. Can you directly download that from that link without visiting Google Drive page?

Can you please share the link structure (by hiding any identifiable information)? So we can double check.

Thanks.

Hello @jjlash,
Thanks for your your feature request.

Actually we are working on more sophisticated version of this plugin that will be released soon. In the new release, your point # 1 feature will be available. Besides Google Drive, you can work with several third party storage provider as well.

Point # 2: It’s out of our plugin scope. We can’t deal with creating or managing user account.

You can also participate to our crowdfunding effort to make it successful and we can bring the new revived version pretty soon in the market. To participate, please go https://sellcodes.com/q1OGuSox and learn more details.

Thank you.

Hello @manyasurvey,

The error message “maximum execution time exceeded” can be occurred if your backup or restore process exceed this time limit.

You have two way to increase this.

1. You can go to our plugin’s settings page. There is an option “Advance settings”. You can increase your Script execution time. And re run the backup/restore process.

2. You can ask your server administrator to increase your PHP script execution time.

There are no specific problem in our plugin that cause this.

Please let us know if you need any further help.

Thanks.

Hello Efi,
Thanks for your message.

The error “Allowed memory size exhausted” occurred when your backup or restore requires more memory than your PHP memory limit. There are no issue in the plugin that cause this.

But we have few workarounds.
1. In our plugin page, there is an “advance settings” option and increase your memory limit. Try the backup/restore process, see if your memory limit can be extended in PHP runtime or not.

2. If that doesn’t solve this, you need to consult with your server administrator to increase memory limit in your PHP settings.

Sometimes, if you have large site or small memory capacity in your server this error can occurred.

Please let us know if you need any further help.

Thanks.

Hello @aff4w,
Did you get time to check that?

Thanks.

Hi @katrineds,
Thanks for reporting this.

So here what we understood –
– Your images got backup and restored
– But in the database image name got trimmed if first character is special character. Am I right?

It would be helpful if you just provide us 1 or 2 image name that was affected by this.

Thanks.

Hello @joegp and @acermez,
Our team is still investigating this “%” issue.

We may run some checks and if it’s still persist, we will fix it in our next release.

Thanks.

Hi @chrisbritingles,
Good to know your restoration worked.

But for your browser issue, our backup/restore process doesn’t change anything in your site. So it would be advise that you can debug why something not working on Firefox.

If you face any issue related to our plugin, please feel free to report back to us.

Thanks.

Hi @judithpf,

Two licenses are needed, but the best option would be to get the unlimited website license? It’s a really great deal.

Thanks.

Hi @chrisbritingles,
Sorry to hear about your incidents. Yes you can restore if you have the backup zip.

Simple follow this –

1. Simply host that backup zip somewhere where you can get an URL to directly download the zip.

2. Install the plugin and restore from that URL.

Get back to us if you need further help. We would be happy to assist.

Thanks.

Hi @everythingred,
Sorry to hear that you couldn’t take the backup.

But yes of course the plugin works. Can you please tell us what’s the exact issue you are facing with?

We can assist you if you can tell us any specific issue regarding the plugin.

Thank you.

Thanks @joeboemoe for providing those necessary info. I will try to reproduce this issue and will write about our findings or fix.

Thanks.

Hi @kmjames,
Thabks for reporting this. But we never experienced this image missing issues.

Can you please tell us what exactly was missing? In the backup zip, images were not there or it failed only during restore?

It may help to test the issue.

Thanks,