wpDataTables

Hello,
We are unable to reproduce this error, so we first need to ‘catch’ it to isolate what might be causing it on your Site.
We will probably need to do some more detailed troubleshooting and investigate your Site to do this, so, the best will be if you can please open a ticket on our main Support platform here, and please try to elaborate in more detail there – where does that error come up exactly, does it happen when you try to load a specific table or chart on the back-end, or does it come up only on front-end?
It is best if you can add screenshots or a Video, etc;
?and one of our Agents will respond as quickly as possible.
If you send any sensitive data, just make sure to open a PRIVATE ticket – for security reasons.

If you don’t have a licence (or if it expired), please open a pre-purchase ticket which doesn’t require a purchase code.

Kind regards.

• This reply was modified 13 hours, 16 minutes ago by wpDataTables.

Hello,
We are not sure if we fully understand your use-case. It depends on what you mean exactly:

• Are you planning to have a table linked to a CSV file?
• Or do you intend to import the CSV into an editable/SQL-based/manual table?

The second option is not available in our Lite/Free Plugin. Additionally, we are not allowed to discuss Premium features in detail on this forum, but we can provide a brief initial comment.

Regarding your specific use case, we’re not entirely sure we fully understand. If your goal is to import data from a CSV to create an editable/manual table, and then use our “Auto Update Cache via Cron Job” feature on this type of table—unfortunately, this is not currently possible in either the Free or Premium versions.

Here’s why:

• If you create a table linked to a CSV, you can use the “Auto Update Cache” feature. This type of table is synchronized with any changes made to the source CSV file.
• However, if you import the CSV to create an editable/manual table, there is no connection to the source CSV. That table’s data is saved in the SQL database, and you can only manually update this table by uploading a new CSV file via the backend.

If you have any additional questions about editable (manual) tables, please open a ticket on our main Support platform here and one of our Agents will respond as quickly as possible.

If you don’t have a licence (or if it expired), please open a pre-purchase ticket which doesn’t require a purchase code.

Premium products are not supported in these forums, as per this comment by www.ads-software.com moderators.

Thank you for understanding. 

Kind regards.

Hello,

Since you’re using the Premium version of the plugin, please open a ticket on our main Support platform here,

 and one of our Agents will respond as quickly as possible.

If you don’t have a licence (or if it expired), please open a pre-purchase ticket which doesn’t require a purchase code.

Premium products are not supported in these forums, as per this comment by www.ads-software.com moderators.

Thank you for understanding. 

Kind regards.

Hello,
You are right, we did some new updates in the meantime, but this hook is still not added.
Our developers are working on it, though, so they will do their best to add the hook in one of the upcoming updates, we just can’t guarantee an exact ETA on it.

You can keep following the ChangeLog – the developers will add a specific patch note when this hook gets added.

Thank you for understanding and for all your patience.
Kind regards

• This reply was modified 2 days, 17 hours ago by wpDataTables.

Hello,
We are delighted to hear that this has been resolved. Thank you for letting us know.
Anything else that we could assist with, please don’t hesitate to create new posts.

Have a great day! ??

Hello,

Thank you for your patience. We’ve located your tickets, and our Premium Support team has now replied to both.

We sincerely apologize for the oversight, which was due to an error on the Ticksy Support platform. We have addressed this issue to ensure it doesn’t happen again in the future.

Please check the replies on both tickets, and our Support team will continue to follow up with you there.

Thank you for your understanding, and once again, we apologize for the inconvenience.

Best regards.

Hello,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

It seems this is a conflict with your current WP Theme, we had a couple of similar cases of this before.
Can you try changing the Theme to any default WP Theme – then refresh and check if you can isolate it like that?

If so, do you perhaps have the Porto Theme?

If this is the case, this is what one of our users did to resolve the issue, please try this and let us know if it works for you.

Add this code to your active Theme’s (or child-theme’s) function.php :

add_action('admin_head', 'my_admin_custom');
function my_admin_custom() {
? echo '<style>
??? .row {
?? ?? table-layout: auto;
?? ?}
? </style>';
}

This will not affect the plugin during updates, because it will  be saved in your Theme functions.php

Let us know if that resolves the issue.

Hello,
Our sincere apologies if there was any issue with your premium ticket.
There was an error on a couple of tickets, where they got flagged in error as ‘replied’ when they were actually not responded to.
We should be able to fix this quickly to avoid future reoccurrences.
Can you please send us the link to your ticket or the ticket ID number and we will check the status with our premium Support if there was any kind of issue for them not responding to it?
If that is the case, they will respond to it with urgency.

Thank you.

Hello,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

1. When it comes to passing a filter through table shortcode – that is not possible with our Lite/free Plugin version, because it does not include any advanced column filtering options.

If you wish to pass a filter value for tables via shortcode, you would have to switch to using our premium Plugin features.

You can check out our advanced column filtering documentation here, and if you wish to learn more details about use-cases/guides how you can pre-filter premium tables, please open a ticket on our?main Support platform here and one of our Agents will respond as quickly as possible.

If you don’t have a licence (or if it expired), please open a pre-purchase ticket which doesn’t require a purchase code.

Premium products are not supported in these forums, as per this comment by www.ads-software.com moderators.

2. If you wish to try a table search via the URL, please check out this Feature : Pre-filtering tables through URL.
With this feature, you will be able to make a predefined ‘global table search’ via URL parameter- but you still won’t be able to do any column filtering with the Lite Plugin version.

We hope that helps, let us know if you have any additional questions about the Lite version;
For any premium options questions, you can ask our main Support as proposed above.

Thank you.

• This reply was modified 1 week ago by wpDataTables.

Hello,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

We are not able to reproduce any issue with our responsiveness feature for any device, we tried mobiles such as Android, iPhones, tablets etc, so it seems this might be a specific conflict on your Site’s front-end.

Can you check is the table responsive on back-end?
If so, then it must be a conflict on front-end. Here are more details :

wpDataTables is a WYSIWYG (What You See Is What You Get) concept-based plugin.

 This means that the table should look the same both in the back-end and in the front-end. 

If your front-end table looks and behaves differently than in the back-end, this usually implies that there is another plugin (or the current theme) that’s changing the behavior of our plugin.

Can you please change the theme and see if the issue is resolved?

 If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be).

 If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. 

Once it does reoccur, you will have found the plugin causing the issue.

Let me know if you isolate a conflict with these steps.

Thank you.

• This reply was modified 1 week ago by wpDataTables.

Hello,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

In order for us to investigate this, a more detailed troubleshooting will be needed.
For this reason, could you please open a ticket directly on our?main Support platform here,?one of our Agents will respond as quickly as possible?

If you don’t have a licence as a Lite Plugin user (or if it expired), please open a pre-purchase ticket which doesn’t require a purchase code.

It will be best to set the ticket as private since we might need to take a look at some sensitive details from your Site at some point.
If you can then elaborate with more details, about this error – is it a functionality issue, tables or charts not loading/working;
Or a critical issue that completely crashes your site?

Did you try disabling wpDataTables and check if the Site works without it for other functionalities, etc?

If you can also check with the Hosting Support and have them send you a full WP_DEBUG error report from a time when the last critical error happened;
So that our developers can take a closer look at everything like that.

We will also send you an email, just to make sure and we will keep following up on it.

Kind regards.

Hello,
Apologies for not replying sooner to this comment, thank you for your patience.
We are glad to see this fixed the issue.
There is no need for any additional actions – this is one of the common issues we see on the support tickets, so you should not be seeing the issue reoccur, as long as you keep that option disabled.

If anything else comes up, please don’t hesitate to create a new post.
Thanks again.

Hello,
We added the possibility to add the seconds in a new Time format like 13:25:45 (24 hour with seconds), but that is only available in our premium Plugin version. It can be changed in the main Plugin settings/Time format.
It is not possible with the free/Lite wpDataTables.

You can see more details about the Time columns on this Documentation.

Let us know if you have any additional questions.
Thank you.

Hello,
1. Please try this first.

Go to the main plugin settings, and disable/uncheck option “Include full bootstrap front-end”.

Then refresh the page with the table, and check if dropdowns are now working.

2. If that does not work, this could be a conflict with the current Bootstrap version you use on the Site.
There can be a workaround solution, but let’s first check if that is the case.

Can you please change your WP Theme to a default WP Theme, refresh and check if the issue is solved on the front-end?

If so, we will advise further if needed.

Let us know if you isolate it with these steps.

Thank you.

Hello again,
Thank you for sharing what you found with us and what you changed/edited in the function/hook, to make it work on your Site by adding the table ID parameter.

We will pass all these details to our developer Team. They will do their best to work on adding this hook in one of the upcoming updates.
We just can’t say an ETA because our QA Team also needs to do a lot of testing to ensure there are no negative effects before it gets added.


We will let you know if our devs require any additional detail from your end to clarify any point, etc.
Thanks again.