wpdevart

Hi.

From the left admin menu, open our plugin main menu. Then go to the “Global Settings” page and click on the “Recreate database” button. We attached a screenshot to this email, you can check it.

This should fix the problem.

Thank you.

Hi @ilguuu.

There is no need to do any additional actions, it is okay if you are going to change the domain name or use it on a test site.

Thank you.

Hi @noahcryns.

We know that the Facebook Comments API has some issues, but we can’t do anything about this since our plugin only inserts iframe. This needs to be fixed on Facebook’s end, so we can’t help.

Thank you.

Hi @miller1999.

Since you are using the premium version, we need to provide further support via email. We will close this topic.

Contact us at [email protected] and we will provide further support.

Thank you.

Hi?@ajedrezmadrid.

Since you are using the premium version, we need to provide further support via email, can you contact us at [email protected]?

We will close this topic and continue to provide email support.

Thanks you.

Hi @ajedrezmadrid.

Can you tell us what version of our plugin you are using?

Thanks you.

Hi.

Now we have noticed the problem. This is not a global problem. Since you are using the premium version, we will have to provide email support in the future. Can you contact us at [email protected]?

Thanks.

Hi.

Once we enter the password, it redirects us to the home page. Even after that, if we enter the URL and press Enter, it does the same thing.

Thanks.

Hi @frankmosssp.

We did not find our calendar plugin on your site. Can you tell us where the calendar is so we can check it?

Thank you.

Hi @ftijay.

Since you are using the premium version, we must provide further support via email. Contact us at [email protected] and we will provide further support.

Thank you.

Hi @ftijay.

Can you tell us what version of our plugin you are using?

Thanks.

Hi @euloge.

Unfortunately, it is not possible.

Thanks.

Hi @danielgula.

You can find out how to do it on this page – https://wpdevart.com/wordpress-lightbox-plugin/. Search for the WordPress?text Lightbox part.

Thanks.

Hi @kathrin1806.

This means that the problem is not global and only you encountered it (the global version works correctly, we just tested it).

Can you remove the plugin, open your site’s database and delete all the chart tables?

After that, install the plugin again and try to create a chart.

Thanks.

Hi @kathrin1806.

When you encounter this problem, do you have other charts that you have created before that work correctly?

Thanks.