wpenginebrandon

Hello @carlossc !

Can you open up the developer console in your browser when attempting to view your site and provide any errors that you see there? You can do this by just right clicking anywhere on the page and selecting Inspect . You can then click on the console tab in the new window that opens at the bottom of the page.

My assumption is that something is trying to load the index.php file directly causing none of the built in function to load which then causes PHP to say….”I don’t know what this is” hence the undefined error.

Cheers!

Hello @astaff !

I would recommend taking a read over the following older post: https://www.ads-software.com/support/topic/unable-to-create-directory-wp-contentuploads-1?replies=23

You are most likely facing a permissions issue with your directory structure.

Hello @aruraza!

If you have recently made any changes to your .htaccess, I would revert them and check to see if the site loads. Otherwise, your best bet is to either check the error logs for the 500 error or contact your hosting provider. There may be a bigger server issue at play that is outside of your install. Have you made any recent changes? Plugin updates, theme updates, .htaccess changes, etc?

Cheers!

My apologies for that @fndtn357 !

To further elaborate on your issue though, I would make sure that your site and home URL that are set in your database are in line with any 301 redirects that you have in your .htaccess file. I believe w3 total cache modifys the .htaccess as well as the wp-config.php file. I am willing to bet that somewhere you have a redirect to non-www, but your site and home url are set to use the www version or vice versa.

Cheers!

Thanks for staying on top of the security and for correcting my mistake! My apologies for requesting that just trying to help. Appreciate the explanation and follow up. I am very new to getting involved in the forums.

Cheers!

Hello, I would never do anything with that information nor did I copy it. I was assuming that is would get removed before posting. I mainly wanted to see what extra defines were set to see if there was any extra stuff in there from a plugin that may be causing an issue.

Thanks for providing that information, but I would recommend that you delete the password and username information in the post so that it is not publicly viewable.

If you simply want to disable the plugin and you have shell access, you can also utilize wp-cli to deactivate the plugin.

wp plugin list in order to get the exact name of the w3 total cache plugin.

wp plugin deactivate PLUGINNAME in order to deactivate the given plugin.

Hello there,

Can you copy and paste the contents of your .htaccess file as well as your wp-config.php file for review?

Also, please ensure that your site and home url are set to use your domain and not a temporary domain of sorts.

Cheers!

Hello Smolikas!

I would recommend running your site through ebpagetest.org or even gtmetrix.com! ! [Link redacted] also has a speed test tool that you can use for free which can be found here: [Link redacted]

My first thought, would be to check the amount of autoloaded data within your database. Are you receiving a high TTFB (time to first byte) value when running your site through [Link redacted]

If you have access to the mysql database command line, you can run a query like the following to check on the amount of autoloaded data:SELECT LENGTH(option_value),option_name FROM wp_options WHERE autoload='yes' ORDER BY length(option_value) DESC LIMIT 20;

The above will show you the top 20 rows in the wp_options table with the highest amount of autoloaded data which is loaded prior to the page loading and could indeed be the issue. Other times, I have seen plugins create issues with page loads due to long/inefficient queries. You can also try to set your theme to default and check the load times with all plugins active but your theme set to default. If the time has still not improved, you will likely want to begin disabling plugins in groups of 3 to narrow down the culprit.

As a friendly trick, when you are testing the site speed on [Link redacted], you may notice that your site seems to get faster after repetitive tests. Don’t be fooled! This is due to caching and you will want to append a random query string to the end of the domain such as the following: /?abc , where abc changes after every test. This will force the results to not be cached and you will continuously obtain accurate readings.

Looking forward to your reply!
Cheers!