WP Hosting Australia

Good luck!

The username/password for our own WP installation and these forums have nothing in common.

You need to be doing the password reset for your own site, by entering your username or password. This is for your site only, not the forums ??

It’s still blank

Now you can remove the index.html, that was for testing.

it still gives me a 404 error

Download a fresh copy of WP and upload again.

It works!

Go here and you’ll see the error gone and a blank screen – https://www.marcusmillsproductions.com/

Now upload your WP files where you put the file ??

— root <- you put it here?
—- html_docs
—- logs

Yes, or type in “test”, it doesn’t matter as long as it’s named “index.html”

Try placing a blank index.html file in the folder where html_docs and logs are.

This will help find out if that is the document root.

What does your directory structure look like when you log into FTP?

Are you using wordpress.com or your own install at your own host?

If using wordpress.com, go here – https://en.support.wordpress.com/

If using your own host, go to – https://url/wp-login.php?action=lostpassword to reset your password ??

Just noticed https://www.marcusmillsproductions.com/ comes back with “Directory Listing Denied”

So it appears there are no index pages in your document root.

Hi Marcus,

You shouldn’t need to create a public_html folder, it should just be there. It is likely the host uses a different name like “html_docs” or something like that.

Ask your host to confirm the document root for uploading the files as everything else you have done should work.

Also make sure the FTP account you are using is the root account, not a different user as the files my end up in a sub-directory.

Let us know how you go ??

Are you sure all the files have been uploaded correctly?

It really could be any number of server configurations in Apache or PHP. I think it would be hard to know without asking them.

I have contacted the hosting provider and they say it is not their problem.

It would be good if they could at least help you trouble shoot. After all you are a paying customer ??

I cannot find any error_log file that contains errors from the last few days.

Does your hosting control panel have an option to view error logs? Can the host provide them for you?

I recently upgraded my template and since doing so by header ad does not work

I’m thinking the upgrade has over-written the code you inserted. Do you have a backup of the header file you can roll back to?

Have you checked the actual header file code to see if the ad code is still there?

Hi Richard,

Try this – https://www.ads-software.com/extend/plugins/white-label-cms/

It should let you remove any admin menu items you wish. Haven’t used it yet, but have heard great things about it ??