WP Umbrella - Backup WordPress

Hi @romonoutic

We are very sorry about that.

Could you give us more information at [email protected]?

We will do our best to identify the root of the issue and fix it.

Please let us know how we can help!

Have a nice day

Hi @crewstyle

Thank you very much for your support.
We just fixed it in the new version 1.10.2, I invite you to update the plugin, it should solve the problem.

Hello dear Emgraphics,

It’s not really true ?? – After 14 days, you still have access to many features such as the critical warnings monitoring, the php error monitoring, etc, etc.

We, however, shut down the uptime/performance monitoring because it’s kinda expensive for us to maintain this feature for free.

Please feel free to shoot us a message at [email protected]. We’d be happy to discuss this with you! ??

Kind regards,

Hello again dear Steven,

It’s important for us to keep our users happy and quick answers at support are important for us.

We will diminish the number of CTA to go premium: if you feel this way, it means there are too many of them.

When we started WP Umbrella, uptime, performance and php error monitoring were actually free for one website – and if people wanted to get more websites, they had to upgrade.

… And people were just creating several accounts ?? so we have had to take this decision since monitoring websites have, in the end, a significant cost.

We will soon release a new feature that should be free: the ‘critical warnings’ monitoring. We will tell people critical information about their WordPress websites security and performance and give them tips about how to easily fix these warnings. This feature will be fully free.

We are a new product, and we are still trying to figure out our product market fit (pricing included), so we really appreciated that you move from 1 to 3 stars: we are always happy to engage with users!

Speaking of which, please shoot us a message at [email protected], I’d like to invite you in our beta-testing pool if you want! ??

Kind regards,

Hi @skylabb

We are not sure we fully understand your opinion and we will be happy to discuss with you in support to help you or to understand the different issues.

The last update allows you to have only one API key to manage all your sites whereas before we had one API key per site. WP Umbrella is above all a tool that allows you to manage, monitor and maintain multiple sites.

If you only have one site, it’s understandable that you don’t see any immediate interest.
Then, we have chosen to reduce the plugin to the minimum to show you the relevant information:
– Your performance (uptime, response time, latency)
– The number of errors detected
– And some critical warnings

Each of the information has then a direct link to the project in our application so that you have more detail on this information. This allows us to be more efficient.

We remain at your disposal if you have any questions and we regret that this has led you to give us a star.

Have a nice day,
WP Umbrella

You have all the explanation here if necessary: https://wp-umbrella.com/documentation/getting-started/

If you have registered directly via the plugin, you have nothing to do
If you have registered via the application, you must create a project and enter the API key linked to the project.

Do not hesitate to contact us directly on support [at]?wp-umbrella.com so that we can help you.

Hi @gittenexcom

If you have a ping frequency of one minute, we will check every minute if your site is available.
In fact, if an update makes your site buggy, we will inform you within a minute according to your ping frequency

Regards ??

We have contacted your hosting provider but no positive response from them.
By default, they severely block the robots to find out if your site is available.

While waiting for an improvement from them which seems unlikely, we are looking to avoid that this one is a “false positive” on your account.

Don’t hesitate to come back to us on our support by email if you still have a lot of notifications in the evening.

Regards,

Hello,

Thank you for your support.

I think this one is a “false negative” linked to your web host who doesn’t appreciate regular pings.
What is your ping frequency? (try to increase it to the maximum with an interval of 30min at first)
Could you also tell us who your host is so that we can try to contact them to find out more?

If ever, you can simply cut your notifications by not having any email to notify.
Do not hesitate to contact us on our support email so that we can follow up on your support.

Regards.

Hi @kyalise33 ,

We are unfortunately not a plugin to improve the speed of your site.
However, we invite you to read an article we wrote on the subject: https://wp-umbrella.com/load-times/

Regards,
WP Umbrella

Hi @baboehm

Big mistake on our part which has just been corrected ?? (you can re-download the plugin)

Please do not hesitate to contact our support team if you ever need it.

The fact of giving us 1 star seems strict to us but we accept it. The right to make a mistake is not allowed. We remain at your disposal if you have any questions.