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Hi @arzack,

Thanks for reaching out to us!

Could you please share the URL of your site or a link to the GTMetrix/PageSpeed Insights reports so we can take a further look?

In the meantime, I think the issue may be that your server does not have the woff2 mime-type enabled. .woff2 is the font format for the two fonts that are not being cached. You should be able to enable this mime-type by adding the following code to your .htaccess file:

# MIME Mappings
AddType font/woff .woff
AddType font/woff2 .woff2

@noellesteegs I can confirm that the screen does indeed scroll up and down after selecting PayPal and not selecting the terms and conditions checkbox:

Link to image: https://d.pr/i/XEf37l

I suspect that the cause of this issue may be your theme, as suggested by John. Here’s what I see on my test site with PayPal Checkout and the Storefront theme; the error notices display correctly with PayPal Checkout when the terms and conditions checkbox is not selected :

Link to image: https://d.pr/i/wtmtbJ

Could you please temporarily switch your theme to Storefront and test if you see the same behavior when selecting PayPal?

If you do not see the same behavior with Storefront, you may want to reach out to your theme’s developers to find out what might be causing the error notices not to display correctly.

Hi @noam69901 I’m not quite sure what you mean. Could you please explain to us what you are trying to create here?

If I understand correctly, you are trying to create a PayPal button that also displays the prices of each product. Is that correct?

Hi @mphdavidson,

Thanks for reaching out to us!

In the event that Billing address and Shipping address are different, is it possible to bill taxes based on the Billing address rather than the Shipping address?

In general, taxes are usually charged based on the Shipping Address rather than the Billing Address with a few exceptions, as noted by TaxJar here: https://support.taxjar.com/article/832-should-i-charge-sales-taxes-based-on-my-customers-billing-address-or-shipping-address

WooCommerce Shipping & Tax aims to provide an automated way of calculated shipping rates and the respective taxes, so it only offers tax automation based on a customer’s Shipping Address: https://docs.woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-tax/#section-2

If not, is this something that can be introduced in a later update?

That’s a good question! It would be great to have you add this idea to the Ideas Board, which is where developers go to look for future plugin features and improvements.

That doesn’t sound good. Could you please confirm if you disabled all plugins except for WooCommerce and switched to the Storefront theme at the same time?

Hi @abonosir,

Sorry to hear you’re having trouble with your site after migrating it to a new host.

Based on what you described, I suspect there may have been an issue during the migration.

It looks like the code it is trying to retrieve an option from the wp_options table, bit it’s being passed as boolean instead of an array.

Could you please provide the following details:

• The page in your WP-Admin dashboard you are seeing that error on
• A screenshot of what you see and where it’s being shown. I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply here.

For now, please visit WooCommerce > Status > Tools and run the tools to Clear Transients and Clear WooCommerce Transients. Please let us know how that goes.

Hi @wizcomhosting,

Thanks for reaching out to us.

I have tested this with the default theme and no plugins other than Woocommerce.

Hmm, I don’t see any bugs or issues reported for the issue you described. If you tested the issue with default theme and only WooCommerce, I suspect the issue may be to do with your hosting or SSL configuration.

failed to make secure connections errors are usually related to SSL configuration issues. This error would go hand-in-hand with the authenticity of the received data could not be verified error, as no secure data would be sent because there were no secure connections between your browser and the server or between two servers.

I recommend following this guide on how to fix SSL errors, which you can learn more about here: https://kinsta.com/knowledgebase/err_ssl_protocol_error/.

Another option is to try using a different browser to see if that helps.

Otherwise, I recommend contacting your web host or SSL provider for further help.

Hi @michaelitela,

Sorry to hear you’re having trouble testing payments on your site. I’m happy to help you with this!

payments not working in sandbox environment including PayPal and pay by credit card.

Could you please let us know the following:

• How you’ve set up PayPal on your site. For instance, did you use the WooCommerce built-in PayPal Standard feature or some other plugin?
• What you mean by “not working.”

If you are using PayPal Standard, I suspect the issue here may be that your Sandbox is not set up correctly, either in PayPal or with the PayPal Standard settings in WooCommerce. Could you please follow our guide on how to test payments using PayPal Sandbox and let us know how that goes: https://docs.woocommerce.com/document/paypal-standard/#section-8?

Hi @webwurm,

Thanks for reaching out to us. I’m happy to help you with this!

The WooCommerce mobile app comes in very handy, because the waiter can just press on “Order completed”, when the food is ready.

Yes, that sounds like a very handy use case, especially if you’re also selling your restaurant’s products online.

What he should not be able to do is create products – this is a new feature of the mobile app.
I disabled all the permissions for the user to create products – and on the webpage it works. But on the app he still can do that.

Hmm, that’s strange that the permissions apply to the web version but not the app. By default, there’s no option in WooCommerce for you to specify that a Shop Manager or Administrator cannot created products: https://woocommerce.com/posts/a-guide-to-woocommerce-user-roles-permissions-and-security/.

Are you using a plugin to set the permissions? We recommend the free User Role Editor plugin to change permissions, as explained in our guide here: https://woocommerce.com/posts/a-guide-to-woocommerce-user-roles-permissions-and-security/

If that still doesn’t work, could you please let us know which version of the WooCommerce app you’re using and whether it’s the Android or iOS app?

Hi @rashedoz,

Thanks for reaching out to us.

The Server Sending Invalid Match Key Parameters for the AddToCart event error is a known bug that has been reported to the Facebook for WooCommerce developers. You can learn more about this bug here: https://github.com/facebookincubator/facebook-for-woocommerce/issues/1777

The recommended steps for getting around this issue are the following:

• Check that your pixel is connected. You can troubleshoot pixel issues using the Facebook Pixel Helper Chrome extension. I think you’ve done that already, right?
• Make sure there aren’t any browser extensions blocking Facebook user agent and IP addresses
• Enable debug logging and see if you are getting any obviously errors

If that doesn’t help, I recommend following the GitHub bug report for any updates on how to fix the issue or when a fix will be released for it: https://github.com/facebookincubator/facebook-for-woocommerce/issues/1777

Hi @luispedroferreira,

Thanks for reaching out to us. I’m sorry to hear you’re having trouble reconnecting Facebook for WooCommerce with Facebook after your catalog was no longer in sync.

Could you please check if your Facebook pixel is working properly and to see if/when these events are firing properly? This Chrome extension created by Facebook will help you troubleshoot and validate your pixel set up.

Please let us know how that goes.

Hi there,

You’re welcome, and thanks for the update!

I’m sorry, I was trying to find a solution in a different way. Which worked in the end.

No problem, and I’m happy to hear you found a solution.

May sounds complicated, but it’s the way it worked best for us ??

Hmm, that sounds like a good solution to me. I guess there isn’t a plugin for generating a PDF list of orders like you need, but you found a useful solution by using two plugins ??

If you need any more assistance, we can help you out on a new thread. Thanks!

Hi again,

We haven’t heard back from you for a while, so I’m going to mark this post as resolved. If you have any further questions or need additional help, please start a new thread and we’ll be able to help you there. Thanks!

Hi again,

We haven’t heard back from you for a while, so I’m going to mark this post as resolved. If you have any further questions or need additional help, please start a new thread and we’ll be able to help you there. Thanks!

Hi again,

We haven’t heard back from you for a while, so I’m going to mark this post as resolved. If you have any further questions or need additional help, please start a new thread and we’ll be able to help you there. Thanks!