Zach Skaggs

To clarify, @razoe, @joao, @galstyantaron

Your site HAS been hacked. This is an old WordPress hack that I found as far back as 2013. It’s sending information from your database to https://45.55.143.25/mev.php (that’s the URL hidden in the “Token” portion of the URL. You should have your site evaluated for further breaches as soon as you are able.

Are you all on multisite? If you’re getting a white screen can you submit your System Status page with a ticket here: https://ninjaforms.com/contact/

We’re looking into this now. Our support team cannot replicate the issue locally and we did test and this issue was not revealed. We’re trying to determine the cause now.

Hey all, we’re looking into this now. For future reference, we can be alerted to potential issues much quicker via our support form here: https://ninjaforms.com/contact/

As mentioned in our internal support thread with you, this was an unintentional bug and has been corrected. We also sent you the updated code that corrects the issue (which can be found on our GitHub here for any other users having that issue before we can release 2.9.12: https://github.com/wpninjas/ninja-forms)

I’m really sorry for your frustration, we have not intended to mislead in any way. Please feel free to contact us if there is anything more we can do to make this experience up to you.

I would also like to add that Ninja Forms can be easily styled by following the documentation here: https://docs.ninjaforms.com/article/239-how-can-i-style-my-ninja-forms

respectyoda, please reach out to me at zach@wpninjas when you get a moment. My apologies for messaging you here but I wasn’t able to find a more appropriate venue. ??

This is likely being caused by your Layout and Styles extension being out of date. The newest version should correct this issue.

Thanks so much for the awesome feedback! Stay tuned for Ninja Forms 2.9…we have some really cool usability enhancements coming next week that will hopefully make it easier for users who are newer to WordPress!

Kris, I don’t see any support tickets from you in our system…did you try to reach out to us at all? We have documentation that addresses the issue you are likely experiencing (though it should definitely not be happening with only 7 fields in your form and only the core plugin installed). This will also not be an issue at all in Ninja Forms 2.9. You can find the documentation here: https://docs.ninjaforms.com/article/202-long-form-saving-issue

No trouble at all! I just wanted to make sure you knew the fastest way to get support. Thanks, Bao!

Hey guys, just a reminder that we don’t monitor this forum for support…we handle all requests here: https://ninjaforms.com/contact/

simplyy’s article is the fix for that issue. In Ninja Forms 2.9 coming out sometime later this month (or early next month) we have an idea for a way to resolve this issue a little bit better than the above documentation.

If you are interested in creating and maintaining a Dutch translation, please reach out to us here: https://ninjaforms.com/contact/

We would love to discuss this with you!

As a reminder from our sticky on this forum, all support requests should be directed here: https://ninjaforms.com/contact/

Usually this issue is caused by an installed plugin which is modifying the admin menus if your site.

If you have any more questions please reach out to us that the support form linked above. This thread/forum are not actively monitored. Thank you!

As a reminder from our sticky on this forum, all support requests should be directed here: https://ninjaforms.com/contact/

That form will walk you through gathering additional needed data to troubleshoot your issue and provide much faster support. These forums are not actively monitored by our support team.

In the meantime, please check our email troubleshooting documentation here: https://docs.ninjaforms.com/article/201-e-mail-issues-not-receiving-e-mail