Zach Skaggs

As a reminder from our sticky on this forum, all support requests should be directed here: https://ninjaforms.com/contact/

That form will walk you through gathering additional needed data to troubleshoot your issue and provide much faster support. These forums are not actively monitored by our support team.

As a reminder from our sticky on this forum, all support requests should be directed here: https://ninjaforms.com/contact/

The feature you are requesting is not part of Ninja Forms core. There is an extension available at NinjaForms.com called “Front End Editor” that allows a user to see and edit their previous form submissions.

If you have any more questions please reach out to us that the support form linked above. This thread/forum are not actively monitored. Thank you!

As a reminder from our sticky on this forum, all support requests should be directed here: https://ninjaforms.com/contact/

In the meantime, we have some documentation available that addresses your question here: https://docs.ninjaforms.com/category/18-notifications

Both of your requests are possible with Ninja Forms. Thank you!

Amey,

Sorry to hear you are having problems! Please check out our troubleshooting documentation here: https://ninjaforms.com/documentation/using-ninja-forms/faq-troubleshooting/receiving-email/

Unfortunately, Ninja Forms is not responsible for sending the emails. We pass the data onto your local WordPress -> PHP installation, which is usually managed by your webhost. If you are still having issues after following the documentation above, it may be worth reaching out to your webhost to ensure your hosting plan provides email support and that there are no restrictions on it such as email address you must send from, a limit on emails per hour, and more. Please also be aware per the documentation above that many email hosts will reject emails sent “To” and “From” the same address, so please make sure that you are using different email addresses in your “To” and “From” fields in your notifications.

Also, for suture reference, all of our support issues are handled here: https://ninjaforms.com/contact/

The form on that site is by far the best way to make sure your issue is addressed in a timely manner. If you have any more questions, please follow up with me there. Thank you, Amey!

Good morning! I’m Zach, our primary support team member at Ninja Forms. I’m really sorry for the experience that you seem to have had with us. I was likely the support member that you were dealing with, but I have not been able to find an issue matching your name or description in our system at this time. I certainly do not remember telling anyone that their code was poorly written (in fact, we would never tell a customer this without either assisting in fixing their code or pointing them in the right direction), so I am sorry if this somehow came across as my response…it was not at all our intention and entirely contrary to the principles our support is run on.

We certainly recognize that there are some areas that we can improve upon and we are always open to constructive feedback. My personal goal is making sure that all users get a satisfactory support experience as well, so please accept my personal and public apology for not providing that for you. I would love to take a closer look at your issue because there may be some miscommunication in a few areas. For example, there is no limit to the number of conditions that are permitted per page on a multi part form (though adding a significant amount of conditions can certainly slow things down a bit). Multiple conditions on multi part forms are a very common use case for thousands of customers, for example.

I would love to follow up with you further and at least review the support issues you stated that you submitted…at least to use as a use case for how not to handle these in the future…but I am not able to find any support tickets from your name, or purchases/emails associated with the domain that you were working on. We would love to assist or somehow make your experience better in any way that we can. We want to provide for you the level of support that we are known for and make sure that no other users have a similar experience by finding your support issue and using it as a learning opportunity.

Have you contacted us via the support form here: https://ninjaforms.com/contact/

We would love to take a look and walk you through whatever issues you might be facing.

Also, have you checked out our email troubleshooting documentation?

https://ninjaforms.com/documentation/using-ninja-forms/faq-troubleshooting/receiving-email/

As mentioned on the sticky for this forum, we handle all support for Ninja Forms at NinjaForms.com. If you could please fill out the form here to create a ticket in our system, that is the best way to make sure your support request is addressed and in a timely manner.