etoilewebdesign

There are two issues here:

1) For which categories are showing when you search: could it be that you have an FAQ in each of those categories that has the word solar in it, and don’t have an FAQ in each category with the word incentive in it?

2) Something is definitely closing the main FAQs list div early (i.e. there’s an extra </div> being added somewhere in the code). My two guesses would be that it is either the page template in your theme or, if you’re using some kind of page builder or visual composer, then an element from that is adding the extra closing div tag. With that in mind, it’s unlikely that any change in our plugin code will rectify the issue without breaking something else. You need to find out what is adding the extra closing div (i.e. theme or page builder).

Also, I have to mention that it is not a feature of the plugin to be able to add styling specific to search results. So any customization that you do is not supportable. Similarly, we provide the ability for you to add your own custom CSS, but we cannot guarantee that everything will be possible using CSS.

Hi Seb,

We’ll definitely look into updating it, so that there’s a default value that gets added if you edit an FAQ. Sorry for the inconvenience. In the meantime, if you do need to edit an FAQ, I would suggest just manually entering a value.

Hello @rgallagher30,

Could you temporarily switch to WordPress’s default Twenty Nineteen theme and see if that makes a difference?

Hello @mysticbay,

The premium version of the plugin does come with a

Set Access Role

feature. If you are interested, and want more information about the premium version, please contact us via email at [email protected].

Hello @fhmo,

The premium version of the plugin cannot be supported in the WordPress forums. Please contact us via email at [email protected], with a link to this thread, in order to resolve this issue.

Hello @elevateadvertising,

You can use the following Custom CSS to solve this issue:

.upcp-thumb-item {
    min-height: 350px;
}

.prod-cat-title.upcp-thumb-title {
    height: 100px;
}

You can paste that code in Catalogs tab > Select your Catalog > Paste into Custom CSS.

What is this rh-frontend plugin? All the errors are related to it. If you deactivate that plugin temporarily, can you then activate our plugin?

Hi wegiiii,

Thanks for letting us know about these notices. We’ll look into the cause and make any necessary corrections in a future update. That being said, as they are just notices, they will indeed not show and have no effect on your site once you go live and disable debug mode.

Hi Exact,

Thank you for your feedback. Would you be able to provide us with a link to your FAQ page, so we can see what’s going on?

It sounds like one of two things is happening. Either you have the “Scroll to Top” option enabled, or you’ve chosen an option for the “Reveal Effect” that is creating the behaviour you’re experiencing.

We’d be glad to take a look for you, to see which of these it is, and to help you get it working the way you want.

Sorry for the confusion. It wasn’t about the specific version number. Rather, the user was discussing a premium feature, so we wanted to move the conversation to email. I was a little hasty on the modlook. Sorry about that.

Hello @meotron,

This is just to let you know that the premium version cannot be supported in the forum and that we must continue our conversation via email ([email protected]), if you want to resolve the issue. I will tag modlook so they can lock this topic.

Hello @galvinphuong,

This is just to let you know that the premium version cannot be supported in the forum and that we must continue our conversation via email ([email protected]), if you want to resolve the issue. I will tag modlook so they can lock this topic.

Hello @binok,

I recommend that you start by deactivating all other plugins but ours and see if it makes a difference. From there, activate your other plugins one by one until the issue reoccurs.

Hi Sylvain,

We’ll look to see if it’s possible to completely hide the menu option. If so, we’ll include it in a future update. Either way, the access settings now work correctly, so it won’t create any issues. You could always use a plugin like Adminimize if you wanted to hide that and/or other menu items for specific users/roles.

Our plugin pulls the WordPress default roles and those are what are available to select for the Set Access Role setting. It does not recognize or pull any custom created user roles or those that are specific to third-party plugins. If you wanted that kind of detailed control, you would need to use a plugin like Adminimize.

I’m glad you got this resolved!