wprsupport

Hi Anna,

At first, thank you for choosing our plugin and service.

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.
2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE
3. If the instructions above won’t help:
   Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]
   Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.
   We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
   P.S. Please don’t forget to mention the support URL from www.ads-software.com

Kind Regards

Hi @asmarif

At first, thank you for choosing our plugin and service.

To remove the product image from single product pages, please navigate to Dashboard > REA > Theme Builder and edit your “Product Single” template, on the edit page you just simply remove Product media widget from the page.
Kind Regards

Hi @atsidaho

At first, thank you for choosing our plugin and service.

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.
2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE
3. If the instructions above won’t help:
   Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]
4. Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.
   
   We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution
   
   P.S. Please don’t forget to mention the support URL from www.ads-software.com
   

Kind Regards

Hi @creazadieren

At first, thank you for choosing our plugin and service.

If you want to exclude the posts from the Post/Grid/Slider/Carousel widget, please the option of the widget to exclude the posts, please refer to this screenshot: https://prnt.sc/2Bzl4I4w1azZ or you can tell the system which categories to display: https://prnt.sc/QlgFxaF3MrIN and posts which has that categories will be displayed on the feed only.

Kind Regards

Hi @martin177

At first, thank you for choosing our plugin and service.

We are glad that you have managed to fix the issue by yourself.

Feel free to contact us at any time, and we appreciate your continued trust in our services.

Kind Regards

Hi @nitroxploit

At first, thank you for choosing our plugin and service.

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from www.ads-software.com

Kind Regards

Hi @suffianshakoor

At first, thank you for choosing our plugin and service.

This topic has been forwarded to the dev department for their review. They will carefully assess your request and get back to you with the best possible solutions.

If you have any additional questions or need further assistance in the meantime, please feel free to reach out.

Kind Regards

Hi @yama54000

Please be assured that our support team is dedicated to providing you with the best assistance possible. They are currently investigating the issues you’ve reported and will get back to you with solutions as soon as possible.

Thank you for your patience and understanding.

Kind regards

Hi @mandytravelstheworld93

At first, thank you for choosing our plugin and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

Hi @time2livelife

At first, thank you for choosing our plugin and service.

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from www.ads-software.com

Kind Regards

Hi @dsl504t

For any issues related to the Pro and Expert licenses, please contact us directly via this email address: [email protected]. Unfortunately, we are not allowed to support Pro users here on this forum.

We will get back to you as soon as we have further information from our team.

Thank you for your patience and understanding.

Best regards

Hi @aremun

At first, thank you for choosing our plugin and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

Hi @nuckinfuts

At first, thank you for choosing our plugin and service.

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from www.ads-software.com

Kind Regards

Hi @yama54000

At first, thank you for choosing our plugin and service.

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from www.ads-software.com

Kind Regards

Hi @coscratodesign

We are glad that you have managed to fix the issue by yourself.

Feel free to contact us at any time, and we appreciate your continued trust in our services.

Kind Regards