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Hi, Can you please tell me what is the error you are getting after clicking button “Add New Template”. We are here to help ??

Ah, np please navigate file “wp-config.php” in your wordpress installation folder.

Can you do the following in site now?
Edit wp-config.php and upload to ur site.
1. find “WP_DEBUG” if found then set it to true. Else add line
define(‘WP_DEBUG’, true);

2. in the top of your “wp-config.php” file add
ini_set(‘display_errors’, ‘1’); error_reporting(E_ALL); var_dump(‘…’);

3. Save the file and let us know back, this will show any php errors, warnings, help us to debug

I identified that “https://www.grafaway.com.au” is redirected to “https://www.grafaway.com”. So, what i do think is you have changed site url to “https://www.grafaway.com.au” in settings of wp-admin earlier yes? Also, i noted that this is accessible “https://www.grafaway.com/readme.html”. Can you please provide more details on this issue? i.e what you did actually in basic steps just before you lost access.

Hi,

Can you tell us the server installed? Ubuntu, Centos or something else?

Have you tried restarting apache & mysql service in server?