WPTimeCapsule

Hello Richard.

Thank you for reaching out to us here. Please go to the following link https://service.wptimecapsule.com and create an account.
Then log in using your newly created account details on the WPTC plugin installed on your WordPress site.

Cheers!

Hi,

Thanks for your reply. Could you please help us investigate this matter further by sharing the report from WP Time Capsule > Activity Log > Click Send report to the plugin developer?

I’ll have a developer review the report log and provide you with more details on this issue.

Cheers!

Hi,

Thank you for reaching out to us here. We checked your site from our backend, and it looks like the dropbox upload for the site is extremely slow, which is very unusual.

Kindly check whether you have enough storage space on your Dropbox account?
If you have installed any other backup plugins, make sure that you have excluded their backup files on the WPTC backups.

Please contact us at help at wptimecapsule dot com if you got any questions or concerns further. One of our technical support guys will assist you immediately.

Have a good day ahead ??

Cheers!

Hi,

?Thank you for taking the time to reach out to us here. You need to complete the initial setup of the WPTC plugin to access the settings page.
Please temporarily connect to any one of your cloud storage, say Dropbox, and exclude all the files, folders and DB tables from the Initial Setup page and complete the setup.
?Now you will be able to go to the Settings page to increase the File copy processing limit.
?
Kindly give this a try and let us know if you encounter any difficulties or need assistance further.

Cheers!

Awesome! I’m glad that you have migrated your other website with a more complex prefix without any difficulties.

Could you please contact our technical support team by writing an email to help at wptimecapsule dot com with further details on the other site you encountered problems with migration?
Our developers will assist you further and get the issues sorted out immediately.

Cheers!

Hi there,

Thank you for reaching out to us here. Have you tried migrating your site again?
If you still encounter any problems, kindly write to help at wptimecapsule dot com with the metasql file.
Check this link to know where to find the metasql file on your cloud storage.

Let us know if you got any other questions or concerns further.

Cheers!

Hi Anushka,

The reply has been sent requesting credentials. Kindly send us that and we will have our dev team to look into that for you and get back to you via email.

Hello,

Sorry for the experience, I am sure, we do have some scope to improve certain issues but I want to clarify a few things here.

We actually removed the 30% discount and it was an error that was coming related to PayPal. And though we didn’t have the offer running we still kept our promise and refunded the 30% and we had all the intention to do it though we wanted to clarify the exact problem with a little bit of communication.

PayPal handles cancellation as cancelling the plan immediately, which we are working with them to get it sorted, so your subscription went into the trial mode since you cancelled the subscription with them.

The timing was a bit off, where the whole team was away taking a break which we do only once a year from Dec 25th – Jan 4th. So there was a delay from our side in getting back to you. From our records, we have gotten back in less than 12 – 24hrs with all our previous conversations before the holiday.

As of now, I don’t see any tickets or conversations of outstanding Staging issues, I hope its all good now. I know the sequence of the events made us receive the rating as you can see few things were beyond our control. I hope this explanation would help you to reconsider your review. And we are always listening and we take customer happiness seriously. Wishing you a happy new year and lots of success.

• This reply was modified 4 years, 2 months ago by WPTimeCapsule.

Hi,

Wishing you a happy and prosperous year ahead ??

Thank you for reaching out to us here. My apologies for our delayed response.

Could you please write an email to help at wptimecapsule dot com with screenshots of the issue?
I will assign a developer to debug the issues and will get it sorted out immediately.
Let us know if you got any other questions or concerns further.

Cheers!

?Hello Jonah,
?
Wishing you a happy and prosperous year ahead :)?
?
?Thank you for reaching out to us here. Your patience is much appreciated.
From the error message you posted, We suspect that the wp_wptc_current_process is corrupted.

Kindly follow the instructions and fix the problems with the WPTC plugin installation.
1. Deactivate and delete the WPTC plugin
2. Go to /var/lib/mysql on your server and delete the file wp_wptc_current_process.ibd
3. Install and activate WPTC plugin again.

If you still encounter any difficulties, please feel free to write an email to help at wptimecapsule dot com. We would be glad to assist further.

?Cheers!

Hello Anushka,

Thank you for reaching out to us here. Could you please write an email to help at wptimecapsule dot com? We will assign one of our developers to debug the issues with the staging site creation.

Cheers!

Hi,

Thank you for taking the time to bring this matter to our attention. I will have a developer to investigate this problem more in-depth.

Feel free to write an email to help at wptimecapsule dot com if you need any additional information or assistance.

Cheers!

Hello Lyle,

Thank you for reaching out to us here. We have sorted out the problems on your WPTC account.
Also, check your mailbox in which we have sent you more details about the issue.

Feel free to reply to the email for any additional information or assistance further.

Cheers!

Hi John,

Sorry about the experience. I just pulled up the records and we don’t see any request from you for cancellation in our emails. Its a recurring charge and you have opened a dispute with PayPal saying its a fraudulent transaction which it wasn’t before even reaching out to us. And once PayPal said the charge was legit and closed the case in our favor you reached our support saying you canceled and you were still charged and we couldn’t find any emails or reference on that.

Still, we did ask you for more information and never got a response with the actual cancellation. About your points. WPTC does rely on your server for it to be successful so we have very little control over your server configuration and we haven’t received any emails regarding a failure from you for us to troubleshoot.

We did receive one email on the restore issue which was an error on the server-side and we did spend our time manually restoring it for you. After that, we never heard back from you.

Considering all that we still want to help you. Kindly do email us with more details on your cancellation and we will do the needful. Sorry for the trouble caused.

UPDATE: User contacted us in support desk. Issue fixed. The site is up and running.