WPTimeCapsule

Hi,

Thank you for bringing this matter to our attention. We have noted it down and will fix the errors in our upcoming update releases of the WPTC plugin.

Cheers!

Hello Vince,

Thank you for reaching out to us. We sent you the instructions to make the Include/Exclude Section box wider in the ticket you created with us.

Kindly check your mailbox and follow the instructions. If you encounter any difficulties or need any additional information, please write an email to help at wptimecapsule dot com.

Cheers!

Hello Liew,

We have enabled the support for the Wasabi cloud storage, which is identical to the S3 storage.
Kindly give it a try and write your feedback to help at wptimecapsule dot com.

Cheers!

Hi,

Thank you for reaching out to us. Please update your IWP admin panel to the latest version 3.1.10 to remove the specified error on your v2 admin panel.

I have sent you more details on your ticket. Kindly check it out.

Cheers!

Hi Kendrix,

Sorry that you had this experience. Plugin connection issues are beyond our control it has something to do with your server or firewall. As you said it worked great on trial and it stopped working after a while. Moving to a paid plan we don’t change anything. In fact all the configuration is on your WP site.

We did ask for FTP credentials to check the connection issues but we had those requests ignored. We would be still willing to look in depth. Once again I apologise for the trouble caused. Though in this case it’s beyond our control.

Hello Warner,

Thank you for reaching out to us. Could you please login to your Staging WordPress site wp-admin page and go to the Permalinks settings page. Then click Save changes.

Now, access the subpages on your Staging WordPress site and check how it goes.

If you still encounter any difficulties, kindly write an email to help at wptimecapsule dot com and one of our support guys will assist you further.

Cheers!

Hi,

Thank you for reaching out to us. Have you enabled the Real-time backups on your WordPress sites in question?
Real-time backups will run in the background and might increase the memory usage if there are too many changes on your site.

But since you deactivated the WPTC plugin, it shouldn’t consume your server memory in anyways.

Could you please write an email to help at wptimecapsule dot com, and one of our technical support staff will assist you further on this matter.

Note: Usually, the first backup will take more time as WPTC uses incremental backup technology that’s different from existing solutions.
The files are directly uploaded as they are on your site. Hence it takes a while for the first backup to complete depending on the number of files and the size of your website. It doesn’t overload your server while doing that, either. Only the first backup takes long, the next set of backups would be much faster.

Hi,

Thank you for taking the time to inquire. Right now, WPTC doesn’t allow you to backup your site to Digital Ocean spaces.
However, we do have plans to enable support for S3 compatible services in the near future.
Let us know if you got any other questions or concerns further.

Cheers!

Hi Rüdiger,

Thank you for reaching out to us with your query. No, we are actively working on our plugin. We even released an update for WPTC a few weeks ago.

Our testing team is currently running the compatibility tests between our plugin and WordPress version 5.2.2. Once done, we will update the “Tested up to” version within a week on the plugin repository.

Cheers!

Hi,

I made an error in my previous email by entering incorrect plugin version numbers.
Please accept my sincere apologies.

The latest version of the WPTC plugin is 1.21.8, and the prior version is 1.21.7.

Thank you

Hi,

Thank you for reaching out to us. We found a bug in our previous update release of the WPTC plugin version 1.12.7 in which a fatal error will be thrown while visiting the WPTC plugins page on your WordPress dashboard.
Also, this error only occurs when you have Upper case letters on your WordPress DB table name or prefix.

Now, our developers had fixed the issue and released a new update for the WPTC plugin version 1.12.8.
I kindly request you to update the WPTC plugin to the most recent version on all your WordPress sites and restart the backups under
WP Time Capsule > Backups > Stop and Start the Backup process.

Feel free to write us back if you got any other questions or concerns further.

Note: If you got too many sites to restart the backups, kindly update the WPTC plugin to the latest version and reply to this email so that I can restart the backups from our backend.

Hi David,

We updated the information about your plugin on our website a few weeks ago.

Cheers!

We have made a lot of changes in the last few months on all the above points. I would really invite you to give us another try and I am sure the experience will be totally different. The above review is based on an experience you had 6 months ago? We listened to a lot of your feedback and made a huge number of changes.

Let me know if I can be of any help for you to try our product again.

Backing up of WordPress depends on many layers, not on the software alone. It has a dependency on your hosting provider limiting our calls or blocking our IPs to having plugins/themes conflicting on our functionality.

Since WordPress has many dependencies and hosting companies with certain restriction we do hit roadblocks and we try to solve them as we hit it. Though from a customer perspective it’s not ideal that’s the way it is. We try to get on top of the issues and get this sorted.

We are powering more than 10,000 mission critical function sites without issues and there are some sites which work and then stops working for many reasons which aren’t dependant on the software alone. When we find any issues on the software we fix it immediately and release an update.

According to the OP, he has been an early user when we were free and he even used our trial. He upgraded to the paid version after thoroughly testing and trusting the software. If it didn’t work, I doubt he would have upgraded. So a random issue has popped up during his usage and we did alert before and asked few details to debug this further but I think that communication wasn’t even brought up on his review. And emailing us after a year directly for a refund and getting angry over not refunding isn’t fair. We have been providing service to this OP for many years.

Yes, we are based in India and we have been actively supporting more than 10,000 mission critical sites and our response time is less than 24 hours on less critical issues and even sooner on critical issues.

Since there are many layers of components involved, for so many people it works with zero glitches and for some, we hit certain roadblocks, from the support we try to rectify it even though it’s beyond our control. We have suggested and recommended patches for many plugins and themes.

Joel,

Yes, you need to Network activate the WP Time Capsule plugin on your Network site wp-admin page.