WPtouch

Hi there,

I’m sorry to hear you’re facing this issue. I understand how frustrating it can be. It looks like you left a 1-star review before reaching out to our support team—we’d really appreciate the chance to assist you and get this resolved.

Can you please contact our support team here: [email protected] so we can assist you further?

Thanks!

Hi there,

May we ask for the email you’re using when purchasing the pro version?

Thanks,
Steve

Hi there,

Before proceeding with the cancellation of your account, we would like to offer our assistance to help resolve any issues you’re encountering with our product. We are dedicated to ensuring that you have a positive experience with our products, and we’re here to help in any way we can.

If you’re open to it, please provide us with more details about the difficulties you’re facing, and we’ll work diligently to address them. Could you give us your temporary wp-admin username and password so we can take a closer look at the issue?

We look forward to assisting you further.

Best regards,
Steve

Hi there,

You can try changing your favicon by going to this path: /wp-content/plugins/wptouch-pro/admin/images/default-bookmark.png and replacing the default-bookmark.png image with one of your choice.

Thanks,
Steve

Hi,

I checked your website using my mobile device and a desktop, and I see that the menu items on the category pages are working fine. I also tested this on our staging site but wasn’t able to replicate it.

see image: https://share.zight.com/QwuyGp6x

So, I think this has something to do with the caching on the guy’s side that pointed out the problem. For this case, I would recommend to always clear the browser cache. Also, If you have a server-side caching level, you can disable it and see if that helps.

Best regards,
Steve

• This reply was modified 2 months, 3 weeks ago by WPtouch.

Hi @airdrummer!

Thank you for pointing this out – this is a good catch and we’ll try and get it fixed as soon as possible. The team has been heads down designing and building out a new theme! The new theme has a beautiful modern design and is something we’re super excited about. So keep your eyes open for an announcement (we’re still in the testing phase, but a lot of the legwork is complete).

Thank you for being a long-time supporter of WPtouch!

WPtouch Team

Hi there,

We are currently in the process of testing a new and updated theme for the Free and Pro versions (this is a large update that we are excited about, with much more modern looking design, among other feature updates that we think users will love!), and we’re in the process of testing for WP 6.6.2. We will be releasing something soon.?
?
?In the meantime, you can remain on your current version until we release the update.?
?
?We will let you know when the new update is complete, which should be soon!

Thanks,

WPtouch Team

Hi there,

Please reach out at [email protected] and we’ll help troubleshoot.

Thanks,

WPtouch Support Team

Hi there,

Please reach out at [email protected] and we’ll help troubleshoot.

Thanks,

WPtouch Support Team

Hi @guenni!

Sorry to hear about this issue you’re facing. Would you mind emailing us at [email protected] and we can diagnose and troubleshoot for you?

Thanks,

WPtouch Team

Hi Shibley,

Please send us an email at [email protected] and we will get this resolved!

Thanks,

WPtouch Support Team

Hi there,

A few customers have noted this issue – we are releasing a plugin update with a fix to this issue very soon! Please keep your eyes out for it. Apologies for the inconvenience.

If you have any other issues, please let us know at [email protected].

Thanks!

WPtouch Support

Hello,

Sorry to hear about this issue you’re facing – please email us at [email protected] and we’ll be able to help and troubleshoot your issue.

Thanks,

WPTouch Team

Hi Patrick,

Some users have had issues with Astra Pro, and some have not. It will depend on your current configuration. We’d suggest giving it a try with a Pro account, and reaching out to [email protected] to assist with set up. If for whatever reason, it doesn’t work, we’d be happy to issue you a refund!

Thanks,

WPtouch Support Team

Hi Sharon,

Thanks for flagging this – the link has been updated and will be reflected correctly in the next plugin update. In the meantime, here is the correct link to the article in question. You can follow the step by step instructions to configure WP Super Cache correctly to work properly with WPtouch:

https://support.wptouch.com/article/583-configuring-cache-plugins-for-wptouch

Thanks,

WPtouch Support Team