WPtouch

Hi @yair1515,

Typically, it is another plugin that conflicts with WPtouch’s mobile theme. If possible, you can also do plugin-conflict testing and see which one may be the culprit. We may then be able to work around it by disabling the conflicting plugin in the mobile theme, without affecting its functionality in the desktop theme.

@paribasu,

Great. Are you ok with leaving it disabled? I ask because WPtouch Pro includes the option to disable plugins only in the WPtouch Pro theme, without affecting the plugin’s functionality in the desktop theme.

It does depend on the way the conflicting plugin adds its hooks in WordPress, but it works for most plugins.

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Thank you for the URL. I’m taking a look and see the desktop on a mobile device, as you describe. What version of WPtouch/Pro is the site running?

Even if the site doesn’t have a cache plugin installed, please contact your web host and ask if there is any type of caching system that may be running server side. If it is, it should be configured to ignore the WPtouch user agents. You can find the user agent list below.

iPhone
iPod
Android
BB10
BlackBerry
webOS
IEMobile/7.0
IEMobile/9.0
IEMobile/10.0
MSIE 10.0
iPad
PlayBook
Xoom 
P160U
SCH-I800
Nexus 7
Touch

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Hi @pasibasu,

WPtouch by default will show the same content, menus, etc. to all users, unless things are configured different (for example, a page set with a password).

Are you running any plugins that are related to controlling user access based on role? You may want to check if another one of the active plugins is responsible for the behavior by deactivating each one at a time, while you check. If you have a large number of active plugins, start with the ones you suspect may be causing the issue.

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Hi @japanworm,

Can you share the URL of the website in question? We’ll be happy to take a closer look.

The error you see in the screenshot is benign and won’t cause any functionality issues.

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Hi,

This was discussed via e-mail, but for anyone else having the same issue, you can resolve it by adding the CSS below to <eme>Appearance > Customize > Custom CSS when editing the mobile theme.

.page-wrapper.slideout-panel {
   will-change: auto;
}

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Hi,

You can assign a custom WordPress menu to WPtouch in Appearance > Menus > Manage Locations.

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Hi Maurizio,

Can you activate WPtouch on the site? You can disable its display in Settings > General > Display. This way, your mobile visitors will continue to see the desktop theme, while we preview it using the preview theme URL (https://www.mauriziozani.it/?wptouch_preview_theme=enabled) to troubleshoot.

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Hi @kap2017,

It looks like the SuperCacher plugin from SiteGround doesn’t have the option to exclude specific user agents. Though, I might be mistaken, so please reach out to your web host and ask. If the option is there, exclude the user agent list below. This will make sure that SuperCacher doesn’t server cached desktop files to mobile visitors and vice versa.

iPhone
iPod
Android
BB10
BlackBerry
webOS
IEMobile/7.0
IEMobile/9.0
IEMobile/10.0
MSIE 10.0
iPad
PlayBook
Xoom 
P160U
SCH-I800
Nexus 7
Touch

If the option is not there, we recommend WP Super Cache or W3 Total Cache. They are both free plugins and can both be configured to work with WPtouch. You can view instructions here – Configuring cache plugins for WPtouch

Regards,

Emilio Rivera
WPtouch Support

Hi @premiertechnologist,

Sorry we didn’t get back to you earlier. We just hadn’t seen your e-mail till Monday when we were back on after the weekend.

Thanks for the feedback, we appreciate it.

The reason we don’t have manual registration is because our system automatically creates one after purchase and it is tied to your license. We find this process works better for customers, as they don’t have to register separately. It does happen that a typo is entered during checkout, but we usually rectify those swiftly. Sorry it took a little longer than usual to get to you.

Thank you for purchasing WPtouch Pro and for the review!

Regards,

Emilio Rivera
WPtouch Support

Hi,

Sorry to hear about the trouble you’re having. That’s not experience we want any of WPtouch’s users to have.

Can you share the URL of the website in question? Before disabling W3 Total Cache, please delete all its caches to make sure you’re looking at a ‘fresh’ version of the site.

Regards,

Emilio Rivera
WPtouch Support

Hi,

In essence, if you do not see any display issues in regards to shortcodes (from a plugin or the desktop theme) in the mobile theme, the notice can safely be dismissed.

Regards,

Emilio Rivera
WPtouch Support

Hi Josh,

Thank you for your feedback. We appreciate it and we’re glad to know you’re enjoying WPtouch!

The Bauhaus theme by default does not display the post excerpts in the post listings. WPtouch Pro’s Classic Redux theme does though. You can view a live demo site of it here https://demo.wptouch.com/classic-redux (visit on a mobile device).

For Bauhaus, this can be added using a child theme, which is a Pro-only feature by editing post-loop.php and adding the_excerpt() to the post loop. This can be done in WPtouch (free) but the changes will be overwritten in an event of an update.

Regards,

Emilio Rivera
WPtouch Support

Hi,

Because the field is custom WPtouch can’t ‘see’ it since it loads its theme independent of the desktop theme.

With WPtouch Pro’s child theme support, you can edit the template for posts (single.php) to include support for the custom field. WPtouch Pro’s child theme support works just like child themes work for standard WordPress themes.

Regards,

Emilio Rivera
WPtouch Support

Hi,

Yes, it is. If you are not using WPBakery’s visual composer to add content to your pages or posts, the warning can safely be dismissed and ignored.

If you are seeing unprocessed shortcodes in the WPtouch theme, in WPtouch Pro (requires upgrade) you can work around the issue by using the Mobile Content extension. When the extension is active in WPtouch Pro, you’ll see an alternate editor area. Any content added there will be visible in the mobile theme, without affecting the desktop theme.

This way, you an add alternate, mobile-friendly content for your mobile visitors without affecting what is seeing in the desktop theme and without having to create additional pages specific for mobile visitors.

Regards,

Emilio Rivera
WPtouch Support

Hi @williamcampbell,

Any image will automatically scale down to fit the header area. However, an image that is larger in width than in height will work better, and should cover more of the header area. Also, a transparent .png image will help it ‘blend’ better.

You can set your image as the background-image of the header area with the CSS below. You can add the CSS to Appearance > Customize > Custom CSS when editing the mobile theme.

#header-title-logo {
background-image:url('/path-to-the-logo-image') !important;
background-position:center center;
height:60px;
background-size:100% 100%;
}

Just make sure to add the actual path to your image. Then, remove the image added via the settings.

Regards,

Emilio Rivera
WPtouch Support