WPtouch

Hi shatterjack, thank you for reaching out to WPtouch support. We believe this issue is resolved through the support channel ticket.

Thanks,

WPtouch Support Team

Hi Brian,

This may be a caching issue – please try clearing your WP and browser cache to see if the issue resolves. If not, please reach out to the WPtouch support team for help.

Thanks,

WPtouch Support Team

Hi there,

Please contact WPtouch Support.

Thanks,

WPtouch Support Team

Hi Bill,

We’re currently looking into this and will have an update soon!

Thanks,

WPtouch Team

Hi @forcesail,

Can you provide us with the menu plugin that you’re using and the steps you took to replicate any error messages?

Regards,
WPtouch Team

Hi @claradev,

We’ve also received an email from you regarding this issue, and our support team has just replied to that email. Please check your inbox for our response, and may we ask that you keep your replies to one channel only to streamline our communication, and so we can respond to you in a timely manner.

Thanks and best regards,
WPtouch Support

Hi @nicorel

Apologies for the delay in our response. We don’t usually check these forums, as these are usually for users of the free version of our plugin. However, I was able to find an active WPtouch Pro license from you on our records.

For us to provide you with technical support and for us to respond to you in a timely manner, please contact us using the chat box on?https://support.wptouch.com, or you may email us to [email protected]

To proceed troubleshooting further, please can you do the following:

1. From your WordPress Admin Dashboard, click Site Health under Tools
2. Click the Info tab
3. You should see something similar to the screenshot on this page: https://www.ads-software.com/documentation/article/site-health-screen/#info
4. Click the Copy site info to clipboard button
5. Go to https://support.wptouch.com
6. Paste the contents of your clipboard in the “How can we help” textarea

We’re looking forward to your response.

Thanks,
WPtouch Support

Hi @osanjos – can you please email [email protected].

Thanks!

WPtouch Support Team

Hi @osanjos,

This looks like it’s a PHP error. Which version of PHP is your website running? Make sure you are running the latest version of the plugin, as this one is compatible with PHP 8+.

Thanks,

WPtouch Support Team

Hi all,

This issue should be resolved with the latest version of the plugin we just released. Please let us know if the issue still persists!

Thanks,

WPtouch Support

Hi @otokokpit. This should be resolved with the latest version we just released a few days ago. Please let us know if this issue still persists.

Thanks,

WPtouch Support

Hi @annenerenz. We have released an update which provides full compatibility to PHP 8.0+, which should resolve your problem!

Thanks,

WPtouch Support

Dear WPtouch Users,

We are pleased to announce the latest versions of both the WPtouch Pro and the Free edition, which are fully compatibile with PHP 8 and above.

We recognize the delay in this update and would like to express our sincere apologies for the wait. We appreciate your patience and your continued trust in our product.

We’ve been made aware of critical errors some users have experienced, many of which were related to PHP compatibility issues. These concerns have been the focus of our recent development efforts.

Over the past several months, we’ve dedicated a considerable amount of time to thorough testing of these latest versions. Our objective has been to ensure a stable, error-free WPtouch experience for all users, and we are confident that this update will meet that standard.

We trust that this update will augment the performance of your WordPress websites and provide a superior mobile user experience.

We encourage you to update your WPtouch plugins to the latest version, compatible with PHP 8 and above. Your feedback is invaluable to us, and we look forward to hearing your thoughts on this update.

Thank you once again for your patience and loyalty.

Best Regards,

The WPtouch Team

Hi Phil,

I’m sorry you feel this way. We actively monitor our support channels for inbound messages from customers and try and respond as quickly as possible. We apologize for any issues you’ve faced, but please let us respond to each of your points individually, as your comments seem a bit off to us:

1. We received an inbound from you on April 21st (Friday), with reference to issues with Ninja Pop ups. We responded on April 24th (Monday) with exploratory based questions to try and diagnose the situation. You responded on April 27th with the required diagnostic answers, and we responded on April 29th with a potential solution, as well as an ask for temporary access to view your WP Dashboard (as this is usually helpful for us to diagnose). We did not hear anything back from you after our last response on April 29th. So we have trouble understanding your on “no response, no action”, as we never received a follow up response from you.
2. There was no reference to the other issues you mention (i.e. photos loading in Bridge theme, loading galleries in another theme). WPtouch works well with most themes but, as expected with most plugins, other plugins sometimes result in compatibility issues. If you raised these issues with us, we would have gladly been able to look into these for you to see if there was a solution to have WPtouch work correctly. In many cases, there is a solution, but if we are not aware of the issues you reference, it is impossible for us to help troubleshoot.
3. There was no mention in any of your communications of the critical nature of these requests. While we try and respond as quickly as possible to customer support inquiries, we respond to tickets on a first-come first-serve basis. I hope you can understand this.

We’re happy to continue helping you diagnose and troubleshoot the issue. We received an inbound from someone who appears to be with your Company this morning (they queried the same issue on the same website, so we inferred you are on the same team). We responded within 6 hours of receiving the message and currently are waiting for a response.

If there were emails or communications lost somehow that we aren’t aware of, please let us know how and when you reached out to us. The current methods of reaching us are emailing [email protected] or via the support.wptouch.com page.

Thank you,

WPtouch Support Team

Hi @azaminfo,

What’s the version of PHP that you’re using? If you’re using PHP 8, you might try downgrading PHP 7.4 to see if that would work.

Please note that while we try to check in on these forums occasionally – for full assistance from the WPtouch Support Team (and of course more features and goodies) we’d ask that you upgrade to WPtouch Pro. You can find complete details about what’s included with WPtouch Pro at?wptouch.com.

Thanks,
The WPtouch Team : )