wrskate

I am going to close this ticket and submit a ticket with Woo directly.

We had another one come through yesterday. This one also doesn’t share anything in common with the other 2. All of the orders used a VISA to pay but that doesn’t help much since that is the most common payment method. Something is happening before payment is placed.

I am at a complete loss on this.

From my previous post “We have seen this happen 8 times since 10/18.” It has happened 2 more times since. We had 2 attempts yesterday but to my surprise the order status on these 2 was “Failed” rather than “Cancelled” and our fulfillment team said they did not print.

The only common factor with the orders seems to be that the are definitely fraud. The phone numbers are not real/working numbers, and a couple of the names are reoccurring.

Fortunately it has only happened twice, so I believe that the configuration is fine. It happened twice last month and hadn’t happened before or since.

We only have stripe as a payment method but it would be interesting to see what type of card was used for these two transactions to see if there is a pattern there.

For now I will continue to monitor and see if the issue happens again.

Here is the status report. I checked the logs and saw no errors or issues at any of the times we experienced issues. We have seen this happen 8 times since 10/18.

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Hello! I am so frustrated that I didn’t check the browser first! We loaded it in firefox and there was no issue with speed. We were all using Chrome on the different computers. Thank you everyone for the assistance in troubleshooting.

I tested both urls in an incognito window and they both work fine for us.

• This reply was modified 5 months, 2 weeks ago by wrskate.

If the issue was server side wouldn’t it persist in the beta editor?

At the beginning of this thread we attempted to disable all plugins and use a default theme. It did not resolve the issue.

Below is an example of something that is extremely slow and often results in the page unresponsive alert. I tried to reorder the variations by dragging one. In the other example I am just trying to add attributes to a simple product.

[video src="https://westernranchsupply.com/wp-content/uploads/2024/06/edit-variable-product.mp4" /]

[video src="https://westernranchsupply.com/wp-content/uploads/2024/06/adding-attributes-simple-product.mp4" /]

I ran the APM tool for 2 hours. Below are the results. The external spike at 10:26 was when I uploaded the mp4 files and the apm screenshot.

Gave that a shot, but still very slow.

I added a product manually but still had the same response.

Rolling back to a previous version is is still slow but a little better. I rolled back to 8.9.0 and 8.8.4 to test. There is a slight delay looking at the all products view before going into the product editor as well.

It is with all variable products whether there are 2 variations or 20. Our products are imported from our ERP Epicor through Modern Retail Middleware. We are able to create the parent/child relationship for the variable products in Epicor Eagle.

When editing a product there are no errors in the console just extremely slow and occasionally we get the page unresponsive notice.

Here is the other info you requested: https://gist.github.com/wrskate/56d65b64d1ca68bf935a4eb2d798479a

There are no fatal errors in the logs

Yes we have tried the conflict test but nothing seemed to be causing the slowness. We noticed it right after a recent update to WooCommerce. The slowness goes away in the beta product editor but nobody on our team likes the layout of the new product editor so we do not want to switch to the beta.

Thank you for your time

Yes. I am wanting to modify the Business Bloomer script to target specific brands. We would want to swap the price for “see price in cart” on Hill’s brand products. This page shows a good example of our current setup.
https://westernranchsupply.com/product-category/pet/cat/?product-category=food-treats-cat

This link shows just hills and what the retired MAP plugin does.
https://westernranchsupply.com/product-category/pet/cat/?product-category=food-treats-cat&brand=hills