wsdesk

Thanks for your suggestion. We will analyze the feasibility and let you know if we go ahead with the implementation.

Hello,

By default, WordPress administrator will have complete access to all areas of WordPress admin. WSDesk inherits this behavior and gives full access to the administrators.

Removing WSDesk Agent role from the administrator impacts admin capability of the specific user. This behavior will be corrected in upcoming releases.

Hello,

We have fixed the issue and the required code changes are updated in our documentation.
Please make the changes and let us know the feedback.

Hello,

Thanks for pointing out this defect. We have fixed the issue and the same is undergoing testing. We will release an updated version soon.

Thanks

Hello,

We have figured out the issue and We are working on the fix.
This will be released asap.

Thanks,

Hi,

We are working on some of the issues with translations files. We will soon provide you with the language files for French translation as soon as we fix the bugs.

Also, please note that the custom forms will be displayed as it is configured in the backend settings. If you want to display a custom field in French, you can give the title of the custom field in French so that the exact title in French will be displayed in the front end.

Hello,

Currently, it is not possible to remove the ‘Ticket[x]’ part of the subject in the reply email since we are using this ticket number to track the particular ticket updates while doing the email piping.

Thanks,

Hello,

Currently, the random creation of Ticket number is not possible. However, you can configure the starting ticket number from a specified number. Please go through the documentation https://wsdesk.com/documentation/#backup-restore for detail explanation on how to set this up.

Thanks,

Hi,

We have released a new version of WSDesk with the CC merge feature (When Ticket is created through IMAP then CC reply will be merged). Please update to our latest version 3.4.9 and let us know the feedback.

Hi,

We do support WPML. Please let us know which language are you trying to translate the plugin to? So that we can provide you with the respective language file.

Hi,

CC merge feature will be included in our next premium version release. So it will be a global change.

We will let you know once we release a new version.

Hi,

Thanks for pointing out the bug. Currently, a vendor who is assigned to a ticket cannot see another agent replies and internal notes within the same ticket.

We will soon fix this issue and let you know the update. Thanks for your patience.

Hi,

We have released a new version of WSDesk basic v1.6.9 by fixing the issues with the checkbox. Please update to the latest version and let us know the feedback.

Hi,

Thanks for your interest in our plugin. We have discussed and did a feasibility study on this customization with our developer’s team and confirmed that we can do this customization of merging tickets into one single ticket if a CC responds to the email.

Please let us know once you purchase the premium version of our plugin so that we can expedite this customization and get it done within 2 weeks time after your purchase.

Hope this helps.

Hi,

We are not familiar with the WordPress Pushover plugin. Please let us know what type of integration with WSDesk are you looking for? Do you want a notification when a new ticket is created or updated? In our premium version, you can set a notification mail for ticket creation and updation.

Also, we would recommend you to test our basic version of our plugin along with pushover plugin and let us know the update.