wsdesk

Hi,

We have asked for your admin credentials in your ticket but we didn’t get any response from your side. Please provide us with the details in the ticket so that we can further proceed on this issue.

Hi,

Yes. You can achieve your business case using WSDesk integration with multi-vendor plugin so that when the agent login, he/she can see the tickets assigned to them. Please go through the following article which will guide you how to integrate Multi-vendor plugins in WSDesk: https://wsdesk.com/integrate-multi-vendor-plugins-wsdesk/

Hope this helps. Feel free to get back to us if you have further queries.

Hi,

Thanks for reaching out to us. We need you admin credentials to check the issue and provide you with a fix. So please raise a support ticket here->https://wsdesk.com/support/

Also, once you raise a ticket, please mention your ticket id here for our reference.

Hi,

Yes. Using our Trigger functionality in Premium version, you can schedule a trigger that will send a notification if the ticket status is in pending for 20 minutes. Please see the screenshot of the trigger -> https://snag.gy/vVsbtH.jpg

Hope this helps.

Hi Matthew,

Thanks for the review ??

Hi,

When the CC responds to the email, the owner of the email is changed and hence it will create a new ticket. If we change this the entire functionality of the plugin will be affected. So currently, we cannot take up your customization request.

Your understanding on this is much appreciated.

Hi,

Whenever you send a ticket via CC to another recipient and the recipient responds to it, a new ticket will be created. This is how the plugin works. When a recipient is responding to the ticket the ownership is changed and thus a new ticket is created and the new ticket will have the same subject.

Hope this answers your query.

Hi Marc,

Thanks for the wonderful review ??

Hi Jessica,

The check existing request shortcode is only for the premium version. In the basic version if you use the check request shortcode, then you will see 2 buttons. But, in the premium version, if you are using the check request shortcode, you can see one submit request button and existing tickets. Please see the screenshot attached.https://snag.gy/Mhmtj3.jpg

Hi,

Thanks for reaching out to us. We will make the changes in our plugin such that the templates will be added, instead of overwriting the whole text. We will make the changes in our future releases. We will let you know once we make a release with the following change.

Hope this helps.

Hi,

Yes. WSDesk provides a 30 days Money Back Guarantee if you are not satisfied with our product.

Also, if you are facing any issues with our plugin, we will be happy to help you out.

Hi,

We are using WSDesk in our live website and we do have another site without WSDesk installed, We are continuously monitoring the memory consumption of both the sites using Digital Ocean Memory consumption graphs. But we couldn’t observe any memory consumption difference while comparing the sites with and without WSDesk installed. So we suspect that the issue might be something specific for your site. That is the reason we asked your admin credentials to debug the issue and provide you with a fix.
In addition to this please give us the details on the tools used for checking the memory usage and the logs. So that we can do more analysis on the issue.

Hi,

Yes. WSDesk does have an option to create a ticket by sending an email to the email registered with WSDesk. If you are using Gmail, you can set this up using Google OAuth. Here is the article-> https://wsdesk.com/setting-up-google-oauth-for-wsdesk/

Or, if you are using any email servers other than Gmail, you can use IMAP. This article might be helpful-> https://wsdesk.com/configure-imap-wsdesk/

Hope this helps.

• This reply was modified 6 years, 8 months ago by wsdesk.

Hi,

Yes, the premium version already has the language files for Spanish. If you are facing issues with any words, let us know so that we can fix it and add it to our language files so that you don’t need to make changes in every update.

You can send us the missing words in our premium version by creating a ticket here -> https://wsdesk.com/support/

Hope this helps.

Hi,

We have not ignored your query. We needed to check the feasibility with our developers. That is the reason why the reply is delayed. We have passed this request to our developers and we are waiting for their reply.

We will reply to your query in the ticket that you have raised through https://wsdesk.com/support/ once we get an update from our developers.

• This reply was modified 6 years, 8 months ago by wsdesk.