wsdesk

Hi,

Thanks for pointing out the issue. We have reproduced the issue with the checkbox and the fix will be a part of our next release. We will let you know once we make a release.

Hi,

We need your admin credentials to check this issue on your site and find the root cause of the increase in memory usage. Please raise a support ticket here with your admin credentials-> https://wsdesk.com/support/

One of our support executives will check this and provide you with a fix.

Hi,

Thanks for reaching out to us.

Please provide us with a detailed explanation on how WSDesk is impacted with the import of CSV file? Also, please provide us with the relevant screenshots so that we can look into the issue.

Also, if the issue is not related with WSDesk, please contact the corresponding plugin owners or WooCommerce support. This section is only for WSDesk related questions.

Hi,

Thanks for the wonderful review ??

Hello,

We are very glad to know that you liked our product!

We can help you out to point out to the section of the code which needs to be changed.
We could take this as part of support to our premium customers. You may raise a premium support ticket here-> https://wsdesk.com/support/.

One of our support staffs will help you to change this piece of code.

Hi,

Please note that the agents/supervisors are supposed to reply to the customers through WSDesk. If an agent replies to the customers through email, it will become a normal email conversation. So currently, agents and supervisors cannot reply through email.

Hope this answers your query.

Hi,

Hope you have raised a support ticket regarding your issue. We need to check the issue in your site to find the root cause. So we will further communicate with you through your ticket and provide you with a fix as soon as possible.

Hi,

Please note that email notification on ticket creation is a premium feature. In premium version, we have a trigger functionality which enables the notification email to agent or admin whenever a new ticket is created.

In the basic version, the customer will receive an email whenever an agent replies to his ticket.

Hi,

Thanks for reaching out to us. Currently, all the agent reply emails will be sent from the support reply email that you are setting up in WSDesk-> Email-> Support Email (Outgoing)-> Support Reply Email. So if you are mentioning the agent’s email id in the Support Reply Email, then the reply will be sent from the particular email.

#modlook

Thanks for the review ??

Hello,
We understand that including an email notification to the agents whenever a ticket is created would be an add-on for the basic version of our plugin. As you are aware, we do have notifications sent to the customer whenever a ticket is being updated, which is part of the free plugin’s features.

We did a detailed analysis on including Agent notification on the basic version without impacting the basic UX. However, considering all the scenarios, we feel the right way (and perhaps the only way) to include it is to through triggers and automation, which is a premium feature. Triggers and Automation, in fact, bring in a lot of flexibility while configuring rules to trigger actions including emailing to specific or all agents.

We are still exploring other possibilities to bring it to the basic version, and we will get back if this is happening. At this point of time, this can be achieved only by triggers and automation (premium feature)

Thanks for understanding!

We understand that including an email notification to the agents whenever a ticket is created would be an add-on for the basic version of our plugin. As you are aware, we do have notifications sent to the customer whenever a ticket is being updated, which is part of the free plugin’s features.

We did a detailed analysis on including Agent notification on the basic version without impacting the basic UX. However, considering all the scenarios, we feel the right way (and perhaps the only way) to include it is to through triggers and automation, which is a premium feature. Triggers and Automation, in fact, bring in a lot of flexibility while configuring rules to trigger actions including emailing to specific or all agents.

We are still exploring other possibilities to bring it to the basic version, and we will get back if this is happening. At this point of time, this can be achieved only by triggers and automation (premium feature)

Thanks for understanding!’

Hi,

Please add the following code snippet to the end of functions.php (Appearance-> Editor-> functions.php) of the activated theme.

add_action(‘admin_enqueue_scripts’, ‘eh_tablednd_script’, 10);

function eh_tablednd_script()
{
$page = (isset($_GET[‘page’]) ? $_GET[‘page’] : ”);
if ($page === ‘wsdesk_settings’) {
wp_dequeue_script(‘wp-smtp-drag’);
}
}

Thanks Ben for the wonderful review ??