wsdesk

This behavior could be because of the javascript conflict with some other plugin. You can confirm this by disabling all other plugins and enabling only WSDesk and recheck the scenario. If this is working as expected, enable the plugins one by one to know which plugin is causing the conflict.

Let us know the feedback.

Hi,

Currently, it is not possible to restrict the agents to only submit an internal note. But we do provide an option to restrict the agent capabilities while creating an agent. If you do not want the agent to reply to a ticket, while creating the agent, you can set the restrictions.

Hi,

To create a new ticket, click on the ‘+’ button and enter the email address of the ticket requester in the raiser’s email id tab.

For further details please refer our documentation:- https://wsdesk.com/documentation/#tickets

Hi,

1. Do you mean email notifications are not being sent? If yes, email notification for user creation is a premium feature. If this is not your issue, please explain your issue with more clarity.

2. Please let us know how you are trying to add the image to email footer? If you drag and drop an image to the email, it will be added to the ticket. If you are facing further issues, please raise a support ticket here-> https://wsdesk.com/support/

Hi,

We are talking about the Zapier webhooks.If you could grab the data from Zapier using Zapier webhooks, then you can pass it to WSDesk API and you can create tickets.

Hi,

1. When you enable create WordPress user while guest user submits the tickets through the form it should create a new user. If you are not able to get it working please raise a ticket here:- https://wsdesk.com/support/

One of our support executives will look into the issue and provide you with a fix.

2. You can create a new ticket from the main ticket area using a ‘+’ button at the top right corner of the main ticket list. Hope this is what you want. Please correct me if I wrongly understood your query.

Hi,

Thanks for reaching out to us.

1. Yes. In our premium version of the plugin, we have a custom field option to collect the user’s IP address. If you don’t want to collect the IP address you can also disable this field.

2. Currently, our system sends email notifications to the customers and does not have an option to notify the customers with an SMS text message.

3. Yes. You can disable all emails except the emails generated while an agent replies to a customer since this is how the reply reaches the customers.

Hi,

It is possible to integrate WSDesk with any third party application using the WSdesk API. If it is possible to get the data from Zapier using a hook, then it is possible to integrate WSDesk with any third party forms and plugin as mentioned in the following article-> https://wsdesk.com/use-wsdesk-create-ticket-api-third-party-forms-plugins/

Hi,

If you are happy with our product and support, a review will really help:

WordPress review<https://www.ads-software.com/support/plugin/wsdesk/reviews/#new-post>

Hi,

You can add as many staff members (WSDesk agents) as you need in both the free and premium version of the plugin.

Feel free to get back to us in case of further queries.

Hi,

Thanks for the review ??

Hi,

We have made a change in marketing content. Now we have updated the plugin and changelog. Here is the link to the changelog-> https://www.ads-software.com/plugins/wsdesk/#developers

Hi,

We have implemented your feature request in the latest premium version of our plugin 3.3.7. Please update the plugin and let us know the feedback.

Hi,

We have WPML compatibility to our premium version and we have a bug-fix version for WPML scheduled coming week. Right after that our free version will be updated with those fixes.

Hi,

Yes, “CHECK YOUR EXISTING REQUEST” is a premium version shortcode. Following are the shortcodes available for the basic version of WSDesk.

WSDesk support action shortcode [wsdesk_support]
WSDesk support form shortcode [wsdesk_support display=form]