wspivak

Thanks

Seems if I just eliminate it, the page works without obvious flaw…

By the way did a kludge, but it doesn’t solve the long term problem. Add a text alt description.

Not being a real PHP programmer I found the errant code:

functions.php:

$html.=’height).'” width=”‘.absint(get_custom_header()->width).'” alt=”” />’;

Notice, nothing being populated in the Alt tag.

What is the correct php to get it to populate?

Thanks

Thank you, part both aspects worked – I was able to configure Facebook. The plugin was able to post.

Thank you again.

Got this error when I test posted:

2-04-2017 06:06:54 PM Connection error: {“meta”:{“status”:400,”msg”:”Bad Request”},”response”:{“errors”:[“Please select a photo to upload.”]}}

And of course this recurrent error:

2-04-2017 11:48:35 PM The remote check can not access your website. You need to whitelist this ip 107.170.26.57 in order for the schedule to work properly

Hardeep –

You are missing the point.

It is NOT that there is a bug. Annoying, absolutely, but that’s life in IT and software.

The point(s) are that:

• you’ve deflected the issue. Own it, and deal with it (even if it was caused by Facebook or a 3rd party).
• your customer service procedures are poor. If you built a support sub-system, than a auto-responder should have been part of it. If, you are delayed in fixing the problem, touching base with the CUSTOMER (whether non-paying or paying) is paramount to keeping that customer.

You, since you are dealing with a product that interacts with social media should know the power of bad press.

Considering I just purchased the pro 2 or 3 days ago, and I only have a link to Twitter, I’d say the email you got is pretty out of touch.

So, let’s for a moment say she is right. Why haven’t the Happiness Engineers answered any question or support request?

Now again; to be clear for any member of ReviveSocial who reads this; I’ve not gotten a auto-reply, a reply, nothing, nada. That’s just poor customer service.

So, back now to reality – what’s wrong with the Facebook link and Remote Connect???

I have a opened tickets, but haven’t received a reply (either a verification email or an actual reply).

Yes, and that is what is set for my jpg. A title and corresponding ALT tag.

I then select:
Appearance -> Customize -> Header Image
Select the jpg I previously mentioned.
Save.

If you I look at any page rendered, that header image has no ALT tag.

I have the same issue and the pro version. Still waiting for answers.

don’t think so..

Table plugin does not exist! Please disable and re-enable the plugin.