wvsupport

Hi @nilssonc – I wanted to let you know that I have acknowledge your inquiry here, but I have to run it my colleague to get you some more information. We are back in the office on Monday. Thanks for your patience!

Hi @maw1146 – we have a fix for this issue and I have posted it here. Thank you for your patience in this this matter.

Hi @rwstarkey ,

Apologies for the inconvenience! We’ve sent you a message with some help, but in case others run into this, please check your spam folders as account details will sometimes end up there!

Kindest regards,

-weForms

Hi @mohsinworld – yes, MailPoet integration is available with the free version of the plugin. You do not need a premium purchase. However, if you will be needing conditional logic, multi step, or file upload – then an upgrade will be needed.

Hi @quadtechnology,

Thank you for reaching.

Looking at the first thing – what setting are you using? It may not be picking up your theme, but the form can be customized by using CSS to your liking. If you do not know CSS, you can use a plugin – like CSS Hero – in conjunction to help make this process easier.

For the column grid – this is a reported issue that is affecting some users, and we’ve been on it to resolve. For now, I would recommend not using the columns and instead layout vertically. Thank you for your patience in that matter.

Regards,
Steven

Hi @maw1146,

I wanted to update you. I have submitted this to our highest developer and it is set as high priority. We think it may be an issue with the latest update.

Thank you.

Hi @priesterath,

I was not able to reproduce this on my end. I enabled no-conflict mode in the settings, clicked on save changes, and then proceeded to my forms. Could it be some other setting, plugin or theme that is interfering? When you say “remain gray” does this include going to WP Dashboard > weForms > and Settings?

Thank you,
Steven

I do not think that will work, but you are welcome to try and let us know of your outcome. This is a feature request we’ll need to submit in. Thank you.

Hello @swiftscsi

Did you have any luck from the plugin side, as we have been unable to reproduce on our end. Per forum rules it has been week since last reply so we are going to mark this thread as resolved. Of course if you still need assistance do not hesitate to reopen a topic and we will continue from there!

Regards,

Hello @keychange

We haven’t seen a reply to our last update in over a week so we are going to mark this thread as resolved. Of course if you have further questions, do not hesitate to reopen a topic and we will continue from there!

Regards

Hello @priesterath,

We are sorry to hear you are running into an issue. At this time we have no in-plugin way to change the connection from zoho.com to zoho.eu. However we will reach out and see if we can find a work around. We will update you as soon as possible.

Hi @maw1146,

It’s escalated, but I do not have an update yet. I will keep you posted.

Thank you!

Hi,

To modify the spacing of the form fields, try editing the below rules in your style sheet. Or you can add them in the Customizer: Appearance > Customize > Additional CSS:

ul.wpuf-form li {
	margin-bottom: 0;
	padding: 10px 10px 0;
}

ul.wpuf-form li .wpuf-fields .wpuf-name-field-wrap {
	margin-bottom: 0;
}

#top .input-text, #top input[type="text"], #top input[type="input"], #top input[type="password"], #top input[type="email"], #top input[type="number"], #top input[type="url"], #top input[type="tel"], #top input[type="search"], #top textarea, #top select {
	margin-bottom: 0;
}

Thanks!

• This reply was modified 4 years, 3 months ago by wvsupport.

Hello @swiftscsi

Apologies for the delay, we are sorry to hear that you are running into this issue. As a first step could you try disabling other plugins as this issue may be caused by a plugin conflict. If you could attempt that and reply with your results it would be greatly appreciated. In the meantime we are having a developer take a look and will update you of any findings.

Regards
-weForms

Hello @igloo3,

We are sorry to hear this, and wanted to let you know this is not our intention. Can you please share the ticket number of your support request so we can investigate it? Due to impact of crisis, we’ve had to expand our team remotely. We’ve been working tirelessly with interviews over the past 30 days, and are happy to announce that by August 2020 we’re expanding. Please send us more details and I’ll look into your ticket personally.

Thank you,
Steven