Wysija

Hi @admtag,

Our apologies about it. This was a problem in the shop and our dev team is already working on a fix.

We will contact you via email with instructions on how you can purchase this plan for now.

Thank you!

Thank you for the report @karmacoaching and @mdfaiz, we were able to confirm and resolve the issue.
Could you please resume the process and let us know if the issue persists?

Thanks!

Our technical maintenance is complete.

The account management area is now up and running again as normal. However, if you do happen to experience any issues in accessing your account, please reach out to our support team: https://www.mailpoet.com/support

Thank you for your patience.

Hello @almstudio, @maximaldesign,

We have released a new MailPoet 3.60.6 version, which includes a fix for this problem.
Could you please update your MailPoet version and let us know if the problem persists?

Thanks!

Hi @penseelibre,

I see that our team replied to you via email asking a few more questions about your subscriber’s list in order to proceed with the approval.

Please reply to our email and we will approve your plan as soon as possible.

Thank you!

Hey there,

Uncaught PDOException: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away

Please refer to this article on how to fix this error on your WordPress website:
How to Fix General Error: 2006 MySQL Server has Gone Away

Thanks!

Hi @rodwellbuildingservices,

Are these subscribers from the Home Junction plugin being registered as WordPress Users? If so, they should be automatically added to the WordPress Users List.

If not, I’m afraid there’s no integration between Home Junction and MailPoet 3 to sync the subscribers. You may need to export/import them or refer to our API to Manage Subscribers and Lists.

Hello @keyworth82!

Are you referring to MailPoet 2?

If so, due to recent changes done by SendGrid, it seems that when 2FA is enabled, you can’t use the SMTP authentication method in MailPoet 2.

You must switch to the API-based one, and this is only available in MailPoet 3.

If you migrate to MailPoet 3, you’ll be able to set up SendGrid following this article: Set Up SendGrid API as your Sending Method

Thank you!

Hi @daviddepth,

I can confirm your subscription is still pending approval. It seems your website wasn’t finished when you first contacted us, so our team replied to you asking you to contact us once it’s live.

Please reply to their email so we can review your account again and proceed with approval.

Thanks!

Hi @moshe1111,

Do you mean that when there’s no short description for the product, it should by default just generate one based on the product description? Is that right?

That’s not currently possible because these are two different things/options, but it’s a nice idea, and you’re welcome to suggest it here: https://feedback.mailpoet.com/

Hi @topeca,

Unfortunately, MailPoet does not directly support qTranslate, WPML or Polylang, and we don’t have any integrations with their categories to identify different languages.

So unless you’re publishing posts in different languages and tagging them (or adding them to different WordPress categories), and the Post Notifications are associated with these tags/categories, it won’t work.

Sorry for the inconvenience.

Hi @danielticchnl,

Sorry to hear that. It seems there’s something preventing the access to the task scheduler.

Could you please let us know what your website is?

Hi @agod,

It seems you have two SPF records: 1. and 2.

Please remove both of them and create a single one. It should look like this:

v=spf1 a:include:spf.example.com include:sendgrid.net ~all

Thanks!

Hi @debswebs,

Are you sending with our own sending service?

If sending is working properly but some subscribers are not receiving the newsletters, you should set up a DKIm for your domain to improve deliverability.

Please refer to this article: How to Set Up DKIM for your Sender Domain

Hi @pascalode,

All WooCommerce Customers will be automatically added to the WooCommerce Customers list.

If you want these membership customers to be added to a separate list, you’ll need to do it manually, unfortunately.

Sorry for the inconvenience.