xadapter

Hi,

The error message states that the ship from address set in the plugin settings is missing few information, The state code suppose to be a 2 ISO code, or if its a dropdown you’ll have to select a state for the ship from address,

If you still face issues you can raise a ticket in https://xadapter.com/online-support

Regards,

Hi,

In this case, we need to check this issue in your site. So please raise a support ticket here-> https://www.xadapter.com/online-support/ with your admin credentials.

One of our support executives will check the issue and provide you with a fix.

Hi @rguilbert,

The Amazon API doesn’t allow the payment option to be placed among the other checkout options, its the way Amazon have made their API so we cannot do much about it, we’ve looked into the options of placing the payment option among other payment options but since its an API restriction we couldn’t do much about it. but the plugin integration is easy enough and works well,

Let us know if you have any queries,

Regards,

Hi,

Right now we don’t have any plans yet, but if you can share the plugin url we could see if our team can work on this,

Regards,

Hi,

You can use the replace the add to cart button option instead, and give a url to replace the add to cart function.

Regards,

Hi,

The 69$ is for a year’s license after which the plugin will still work but you’ll not get the updates for the plugin and premium support. If you wish to renew the license you can let us know and one of our team members will send you a 50% discount coupon for license renewal.

Regards,

Hi,

We need to check the issue on your site so we will need your admin credentials. So please raise a support here -> https://www.xadapter.com/online-support/

One of our support executives will check this issue and provide you with a fix.

Hi,

Thanks for reporting this, we’ll have this changed in our next release.

Regards,

Hi,

You can raise a ticket in https://xadapter.com/online-support and share the site details so that I can install the premium plugin and check.

But do provide the screenshots in the ticket for the issues you’re facing so that I can verify while testing.

While raising the ticket it will ask for the order number, so you can randomly put any number there.

Regards,

Hi,

We can only have the category rule with the rule: purchase any item from the category with minimum spend 10$ and get the 50% discount on the same category.

Same goes with the product rule.

Regards,

Hi,

Can you share a screenshot of the issue you’re facing? There are some issues with the Flatsome theme compatibility which we had fixed in our premium plugin, but those compatibility issues are not fixed in the basic version of the plugin.

Regards,

Hi,

The plugin calculates the discount dynamically which means it does not store the discounts anywhere.

Did you mean the discount of the products are not showing?

Can you share a screenshot of the rules and the product or cart page where the issue is?

Regards,

Hi,

Please turn on the developer mode in the plugin settings and while calculating the shipping cost copy and share the debug data here.

Make sure you remove the API key from the debug data so that It will not be misused by others.

Regards,

Hi,

For the free item you can use the BOGO rule its available only in the premium plugin, you can create a rule where you purchase 2 items of the same then offer free item you have to select the combination of the product and the free item you’re giving.

And for the order of 40 Euros we don’t have the option to give free item, but you can give a flat discount or percentage discount.

And for product combination you can only give a free item or percentage discount, cannot give the customer to choose which one he gets.

Regards,

Hi,

The price updates only when you click on the update cart, that’s a woocommerce default and has nothing to do with our plugin, but if you can share the screenshots of the issue it might help, also you can try deactivating our plugin to check if you still face the same issue.

Regards