xavierray95

### WordPress Environment ###

WordPress address (URL): https://empyrealhair.com

Site address (URL): https://empyrealhair.com

WC Version: 8.6.1

REST API Version: ? 8.6.1

WC Blocks Version: ? 11.8.0-dev

Action Scheduler Version: ? 3.7.1

Log Directory Writable: ?

WP Version: 6.4.3

WP Multisite: –

WP Memory Limit: 512 MB

WP Debug Mode: ?

WP Cron: ?

Language: en_US

External object cache: –

### Server Environment ###

Server Info: Apache

PHP Version: 8.2.16

PHP Post Max Size: 516 MB

PHP Time Limit: 60

PHP Max Input Vars: 1000

cURL Version: 8.6.0

OpenSSL/1.1.1w

SUHOSIN Installed: –

MySQL Version: 5.7.23-23

Max Upload Size: 512 MB

Default Timezone is UTC: ?

fsockopen/cURL: ?

SoapClient: ?

DOMDocument: ?

GZip: ?

Multibyte String: ?

Remote Post: ?

Remote Get: ?

### Database ###

WC Database Version: 8.6.1

WC Database Prefix: 3nf_

Total Database Size: 96.57MB

Database Data Size: 71.37MB

Database Index Size: 25.20MB

3nf_woocommerce_sessions: Data: 0.03MB + Index: 0.02MB + Engine InnoDB

3nf_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

3nf_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

3nf_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

3nf_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

3nf_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB

3nf_woocommerce_tax_rates: Data: 3.52MB + Index: 6.06MB + Engine InnoDB

3nf_woocommerce_tax_rate_locations: Data: 2.52MB + Index: 4.00MB + Engine InnoDB

3nf_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

3nf_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

3nf_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

3nf_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

3nf_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

3nf_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

3nf_actionscheduler_actions: Data: 0.11MB + Index: 0.17MB + Engine InnoDB

3nf_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

3nf_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

3nf_actionscheduler_logs: Data: 0.09MB + Index: 0.06MB + Engine InnoDB

3nf_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

3nf_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

3nf_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

3nf_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB

3nf_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

3nf_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

3nf_nfd_data_event_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

3nf_options: Data: 27.05MB + Index: 0.13MB + Engine InnoDB

3nf_postmeta: Data: 0.45MB + Index: 0.17MB + Engine InnoDB

3nf_posts: Data: 0.16MB + Index: 0.06MB + Engine InnoDB

3nf_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

3nf_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

3nf_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

3nf_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

3nf_usermeta: Data: 0.13MB + Index: 0.03MB + Engine InnoDB

3nf_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

3nf_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB

3nf_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB

3nf_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

3nf_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

3nf_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

3nf_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB

3nf_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

3nf_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

3nf_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

3nf_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

3nf_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

3nf_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

3nf_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

3nf_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

3nf_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

3nf_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB

3nf_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

3nf_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

3nf_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

3nf_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

3nf_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB

3nf_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

3nf_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

3nf_wpmailsmtp_attachment_files: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

3nf_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

3nf_wpmailsmtp_emails_log: Data: 0.06MB + Index: 0.03MB + Engine InnoDB

3nf_wpmailsmtp_email_attachments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

3nf_wpmailsmtp_email_tracking_events: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

3nf_wpmailsmtp_email_tracking_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

3nf_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

3nf_wpml_mails: Data: 0.33MB + Index: 0.02MB + Engine InnoDB

3nf_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

3nf_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

3nf_yoast_indexable: Data: 0.02MB + Index: 0.09MB + Engine InnoDB

3nf_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

3nf_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

3nf_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

3nf_yoast_prominent_words: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

3nf_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

staging_3nf_actionscheduler_actions: Data: 0.06MB + Index: 0.14MB + Engine InnoDB

staging_3nf_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

staging_3nf_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

staging_3nf_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB

staging_3nf_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

staging_3nf_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

staging_3nf_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB

staging_3nf_jetpack_sync_queue: Data: 0.13MB + Index: 0.06MB + Engine InnoDB

staging_3nf_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

staging_3nf_nfd_data_event_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

staging_3nf_options: Data: 27.14MB + Index: 0.13MB + Engine InnoDB

staging_3nf_postmeta: Data: 0.38MB + Index: 0.11MB + Engine InnoDB

staging_3nf_posts: Data: 0.44MB + Index: 0.06MB + Engine InnoDB

staging_3nf_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

staging_3nf_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

staging_3nf_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

staging_3nf_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

staging_3nf_usermeta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB

staging_3nf_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

staging_3nf_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB

staging_3nf_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB

staging_3nf_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

staging_3nf_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

staging_3nf_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

staging_3nf_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB

staging_3nf_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

staging_3nf_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

staging_3nf_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

staging_3nf_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

staging_3nf_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

staging_3nf_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

staging_3nf_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

staging_3nf_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

staging_3nf_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

staging_3nf_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB

staging_3nf_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

staging_3nf_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

staging_3nf_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

staging_3nf_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

staging_3nf_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

staging_3nf_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

staging_3nf_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

staging_3nf_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

staging_3nf_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

staging_3nf_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

staging_3nf_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

staging_3nf_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

staging_3nf_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB

staging_3nf_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

staging_3nf_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

staging_3nf_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

staging_3nf_woocommerce_tax_rates: Data: 3.52MB + Index: 6.06MB + Engine InnoDB

staging_3nf_woocommerce_tax_rate_locations: Data: 2.52MB + Index: 4.03MB + Engine InnoDB

staging_3nf_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB

staging_3nf_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

staging_3nf_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

staging_3nf_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

staging_3nf_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

staging_3nf_yoast_indexable: Data: 0.02MB + Index: 0.09MB + Engine InnoDB

staging_3nf_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

staging_3nf_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

staging_3nf_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

staging_3nf_yoast_prominent_words: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

staging_3nf_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 143

blocks: 2

cartflows_flow: 1

cartflows_step: 2

customize_changeset: 20

nav_menu_item: 4

page: 9

post: 2

product: 2

product_variation: 4

revision: 29

shop_order: 15

shop_order_refund: 18

wp_global_styles: 3

wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?

Hide errors from visitors: ?

### Active Plugins (10) ###

The Bluehost Plugin: by Bluehost – 3.9.1

Contact Form 7: by Takayuki Miyoshi – 5.9

Jetpack: by Automattic – 13.2

WooPayments: by Automattic – 7.3.0

WooCommerce: by Automattic – 8.6.1

Yoast SEO Premium: by Team Yoast – 22.1

Yoast SEO: by Team Yoast – 22.2

WP Mail Logging: by WP Mail Logging Team – 1.12.0

WP Mail SMTP Pro: by WP Mail SMTP – 4.0.2

YITH WooCommerce Wishlist: by YITH – 3.30.0

### Inactive Plugins (4) ###

Creative Mail by Newfold Digital: by Newfold Digital – 1.6.7

Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.25.0

WPForms Lite: by WPForms – 1.8.7.2

WP Mail SMTP: by WP Mail SMTP – 4.0.1

### Dropin Plugins (2) ###

db-error.php: db-error.php

maintenance.php: maintenance.php

### Must Use Plugins (3) ###

Endurance Browser Cache: by Mike Hansen – 0.4

Endurance Page Cache: by Mike Hansen – 2.2

SSO: by Garth Mortensen

Mike Hansen – 0.4

### Settings ###

API Enabled: –

Force SSL: –

Currency: USD ($)

Currency Position: left

Thousand Separator: ,

Decimal Separator: .

Number of Decimals: 2

Taxonomies: Product Types: external (external)

grouped (grouped)

simple (simple)

variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)

exclude-from-search (exclude-from-search)

featured (featured)

outofstock (outofstock)

rated-1 (rated-1)

rated-2 (rated-2)

rated-3 (rated-3)

rated-4 (rated-4)

rated-5 (rated-5)

Connected to Woo.com: ?

Enforce Approved Product Download Directories: ?

HPOS feature screen enabled: –

HPOS feature enabled: –

Order datastore: WC_Order_Data_Store_CPT

HPOS data sync enabled: –

### WC Pages ###

Shop base: #167 - /shop/

Cart: #168 - /cart/

Checkout: #169 - /checkout/

My account: #170 - /my-account/

Terms and conditions: ? Page not set

### Theme ###

Name: Flatsome

Version: 3.18.4

Author URL: https://uxthemes.com

Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php

flatsome/woocommerce/cart/cart-empty.php

flatsome/woocommerce/cart/cart-shipping.php

flatsome/woocommerce/cart/cart.php

flatsome/woocommerce/cart/mini-cart.php

flatsome/woocommerce/checkout/form-checkout.php

flatsome/woocommerce/checkout/form-coupon.php

flatsome/woocommerce/checkout/order-received.php

flatsome/woocommerce/checkout/terms.php

flatsome/woocommerce/checkout/thankyou.php

flatsome/woocommerce/content-product-cat.php

flatsome/woocommerce/content-product.php

flatsome/woocommerce/content-single-product.php

flatsome/woocommerce/content-widget-product.php

flatsome/woocommerce/global/breadcrumb.php

flatsome/woocommerce/global/quantity-input.php

flatsome/woocommerce/global/wrapper-end.php

flatsome/woocommerce/global/wrapper-start.php

flatsome/woocommerce/loop/loop-end.php

flatsome/woocommerce/loop/loop-start.php

flatsome/woocommerce/loop/pagination.php

flatsome/woocommerce/loop/rating.php

flatsome/woocommerce/loop/result-count.php

flatsome/woocommerce/loop/sale-flash.php

flatsome/woocommerce/myaccount/form-login.php

flatsome/woocommerce/myaccount/navigation.php

flatsome/woocommerce/notices/error.php

flatsome/woocommerce/notices/notice.php

flatsome/woocommerce/notices/success.php

flatsome/woocommerce/product-searchform.php

flatsome/woocommerce/single-product/photoswipe.php

flatsome/woocommerce/single-product/price.php

flatsome/woocommerce/single-product/product-image.php

flatsome/woocommerce/single-product/product-thumbnails.php

flatsome/woocommerce/single-product/rating.php

flatsome/woocommerce/single-product/related.php

flatsome/woocommerce/single-product/review.php

flatsome/woocommerce/single-product/sale-flash.php

flatsome/woocommerce/single-product/share.php

flatsome/woocommerce/single-product/short-description.php

flatsome/woocommerce/single-product/tabs/tabs.php

flatsome/woocommerce/single-product/title.php

flatsome/woocommerce/single-product/up-sells.php

flatsome/woocommerce/single-product-reviews.php

flatsome/woocommerce/single-product.php

### WooPayments ###

Version: 7.3.0

Connected to WPCOM: Yes

WPCOM Blog ID: 211725301

Account ID: acct_1On6xKCIKjR1IZQ3

Payment Gateway: Enabled

Test Mode: Disabled

Enabled APMs: card

WooPay: Disabled

WooPay Incompatible Extensions: No

Apple Pay / Google Pay: Disabled

Fraud Protection Level: basic

Multi-currency: Enabled

Public Key Encryption: Enabled

Auth and Capture: Enabled

Documents: Disabled

Logging: Enabled

### Admin ###

Enabled Features: activity-panels

analytics

product-block-editor

coupons

core-profiler

customer-effort-score-tracks

import-products-task

experimental-fashion-sample-products

shipping-smart-defaults

shipping-setting-tour

homescreen

marketing

mobile-app-banner

navigation

onboarding

onboarding-tasks

product-variation-management

product-virtual-downloadable

product-external-affiliate

product-grouped

product-linked

remote-inbox-notifications

remote-free-extensions

payment-gateway-suggestions

shipping-label-banner

subscriptions

store-alerts

transient-notices

woo-mobile-welcome

wc-pay-promotion

wc-pay-welcome-page

Disabled Features: customize-store

minified-js

new-product-management-experience

product-pre-publish-modal

settings

async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-03-12 02:05:38 -07:00

Options: ?

Notes: 74

Onboarding: skipped

### Action Scheduler ###

Canceled: 16

Oldest: 2024-02-19 02:05:37 +0000

Newest: 2024-03-09 19:45:12 +0000

Complete: 266

Oldest: 2024-02-19 02:05:37 +0000

Newest: 2024-03-11 03:54:49 +0000

Failed: 8

Oldest: 2024-02-19 02:40:03 +0000

Newest: 2024-03-09 01:13:05 +0000

Pending: 9

Oldest: 2024-03-11 09:42:40 +0000

Newest: 2024-03-30 00:05:48 +0000

### Status report information ###

Generated at: 2024-03-10 20:54:56 -07:00

Hi @omarfpg,

Correct, I have tried using WP Mail SMTP Plugin using both Sendlayer and Google to no avail.

I’m not sure, I built the website following a YouTube Tutorial. I first signed up for Bluehost, then created a wordpress site that is hosted on BlueHost. From there I created the website using Flatsome and WooCommerce plugins. Bluehost suggested I use Google Workspace email for my business email and so I created one and that is supposed to be my business email. It Is supposed to be sent from this account I created for the business.

No emails are being received by the customer. I have checked in the spam folder and still nothing. However, I still receive emails from whenever I receive an order or refund one.

I have already installed WP Mail Logging and I am not seeing any emails being sent at all.

@bluehost that was not helpful at all

@bluehostsupport I don’t know where to begin with my Google Workspace. What do you mean set up the website’s email account? I have a google workspace email that is supposed to be my business/administrator email but I have noticed that on my website my administrator email is still my personal email. I’ve tried changing this but also got the Invalid SenderAPI Key error when attempting to change to my Google Workspace email.

Can you provide me with Bluehost’s customer support number?

Also @bluehostsupport when I tried accessing my website’s wp-login page it gave the 404 error and is no longer found. Is there another way to resolve this?

• This reply was modified 8 months, 3 weeks ago by t-p.
• This reply was modified 8 months, 3 weeks ago by xavierray95.

Hi @omarfpg,

please see tax settings. Honestly I have not been getting any help here and it is getting extremely frustrating. I know it’s not my settings causing this. Something was broken when I downloaded TableRate why can’t you guys tell me how to fix? Why does the issue persist even after I deactivate TableRate and delete it?

https://snipboard.io/tg2Fzf.jpg

NOTE: I just discovered that when I check “Bill to a different address?” , the taxes are calculated. Is there a reason why it only calculates here and not before checking this box?

• This reply was modified 9 months ago by xavierray95.

Hi @shameemreza,

Attached is a screenshot of my display options for taxes. Please note that I deactivated automatic tax calculation and instead uploaded a CSV file with all tax rates for the US and IT IS STILL NOT CALCULATING. As for my theme, I use Flatsome and it did not give me any problems until I installed and activated TableRate but I deleted it so I’m not sure why this is continuing to not work. I will still run the test though.

Also can you tell me which plugin is the caching one?

https://snipboard.io/ufrXPh.jpg

• This reply was modified 9 months ago by xavierray95.

Hello, any updates?

Hi @shameemreza
I’m not sure how to insert the downloaded version, but I’ve pasted the status report below:

` WordPress Environment

WordPress address (URL): https://empyrealhair.com<br>Site address (URL): https://empyrealhair.com<br>WC Version: 8.6.1<br>REST API Version: ? 8.6.1<br>WC Blocks Version: ? 11.8.0-dev<br>Action Scheduler Version: ? 3.7.1<br>Log Directory Writable: ?<br>WP Version: 6.4.3<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment

Server Info: Apache<br>PHP Version: 8.0.30<br>PHP Post Max Size: 516 MB<br>PHP Time Limit: 60<br>PHP Max Input Vars: 1000<br>cURL Version: 8.6.0<br>OpenSSL/1.1.1w

SUHOSIN Installed: –<br>MySQL Version: 5.7.23-23<br>Max Upload Size: 512 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

WC Database Version: 8.6.1<br>WC Database Prefix: 3nf_<br>Total Database Size: 32.34MB<br>Database Data Size: 29.89MB<br>Database Index Size: 2.45MB<br>3nf_woocommerce_sessions: Data: 0.11MB + Index: 0.02MB + Engine InnoDB<br>3nf_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>3nf_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>3nf_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>3nf_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>3nf_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>3nf_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>3nf_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>3nf_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>3nf_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>3nf_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>3nf_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>3nf_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>3nf_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>3nf_actionscheduler_actions: Data: 0.06MB + Index: 0.14MB + Engine InnoDB<br>3nf_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>3nf_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>3nf_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>3nf_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>3nf_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>3nf_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>3nf_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>3nf_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>3nf_nfd_data_event_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>3nf_options: Data: 28.05MB + Index: 0.16MB + Engine InnoDB<br>3nf_postmeta: Data: 0.23MB + Index: 0.06MB + Engine InnoDB<br>3nf_posts: Data: 0.16MB + Index: 0.06MB + Engine InnoDB<br>3nf_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>3nf_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>3nf_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>3nf_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>3nf_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>3nf_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>3nf_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>3nf_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>3nf_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>3nf_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>3nf_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>3nf_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>3nf_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>3nf_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>3nf_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>3nf_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>3nf_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>3nf_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>3nf_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>3nf_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>3nf_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>3nf_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>3nf_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>3nf_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>3nf_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>3nf_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>3nf_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>3nf_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>3nf_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>3nf_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>3nf_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>3nf_yoast_indexable: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>3nf_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>3nf_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>3nf_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>3nf_yoast_prominent_words: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>3nf_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB Post Type Counts

attachment: 142<br>blocks: 2<br>cartflows_flow: 1<br>cartflows_step: 2<br>customize_changeset: 21<br>nav_menu_item: 4<br>page: 9<br>post: 2<br>product: 3<br>product_variation: 4<br>revision: 29<br>shop_order: 3<br>shop_order_refund: 1<br>wp_global_styles: 3<br>wpcf7_contact_form: 2 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (9)

The Bluehost Plugin: by Bluehost – 3.8.4<br>Contact Form 7: by Takayuki Miyoshi – 5.8.7<br>Jetpack: by Automattic – 13.1.3<br>WooPayments: by Automattic – 7.2.0<br>WooCommerce Shipping & Tax: by WooCommerce – 2.5.1<br>WooCommerce: by Automattic – 8.6.1<br>Yoast SEO Premium: by Team Yoast – 22.1<br>Yoast SEO: by Team Yoast – 22.1<br>YITH WooCommerce Wishlist: by YITH – 3.30.0 Inactive Plugins (3)

Creative Mail by Newfold Digital: by Newfold Digital – 1.6.7<br>Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.24.0<br>WPForms Lite: by WPForms – 1.8.6.4 Dropin Plugins (2)

db-error.php: db-error.php<br>maintenance.php: maintenance.php Must Use Plugins (3)

Endurance Browser Cache: by Mike Hansen – 0.4<br>Endurance Page Cache: by Mike Hansen – 2.2<br>SSO: by Garth Mortensen<br>Mike Hansen – 0.4 Settings

API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Shop base: #167 - /shop/<br>Cart: #168 - /cart/<br>Checkout: #169 - /checkout/<br>My account: #170 - /my-account/<br>Terms and conditions: ? Page not set Theme

Name: Flatsome<br>Version: 3.18.4<br>Author URL: https://uxthemes.com<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates

Overrides: flatsome/woocommerce/archive-product.php<br>flatsome/woocommerce/cart/cart-empty.php<br>flatsome/woocommerce/cart/cart-shipping.php<br>flatsome/woocommerce/cart/cart.php<br>flatsome/woocommerce/cart/mini-cart.php<br>flatsome/woocommerce/checkout/form-checkout.php<br>flatsome/woocommerce/checkout/form-coupon.php<br>flatsome/woocommerce/checkout/order-received.php<br>flatsome/woocommerce/checkout/terms.php<br>flatsome/woocommerce/checkout/thankyou.php<br>flatsome/woocommerce/content-product-cat.php<br>flatsome/woocommerce/content-product.php<br>flatsome/woocommerce/content-single-product.php<br>flatsome/woocommerce/content-widget-product.php<br>flatsome/woocommerce/global/breadcrumb.php<br>flatsome/woocommerce/global/quantity-input.php<br>flatsome/woocommerce/global/wrapper-end.php<br>flatsome/woocommerce/global/wrapper-start.php<br>flatsome/woocommerce/loop/loop-end.php<br>flatsome/woocommerce/loop/loop-start.php<br>flatsome/woocommerce/loop/pagination.php<br>flatsome/woocommerce/loop/rating.php<br>flatsome/woocommerce/loop/result-count.php<br>flatsome/woocommerce/loop/sale-flash.php<br>flatsome/woocommerce/myaccount/form-login.php<br>flatsome/woocommerce/myaccount/navigation.php<br>flatsome/woocommerce/notices/error.php<br>flatsome/woocommerce/notices/notice.php<br>flatsome/woocommerce/notices/success.php<br>flatsome/woocommerce/product-searchform.php<br>flatsome/woocommerce/single-product/photoswipe.php<br>flatsome/woocommerce/single-product/price.php<br>flatsome/woocommerce/single-product/product-image.php<br>flatsome/woocommerce/single-product/product-thumbnails.php<br>flatsome/woocommerce/single-product/rating.php<br>flatsome/woocommerce/single-product/related.php<br>flatsome/woocommerce/single-product/review.php<br>flatsome/woocommerce/single-product/sale-flash.php<br>flatsome/woocommerce/single-product/share.php<br>flatsome/woocommerce/single-product/short-description.php<br>flatsome/woocommerce/single-product/tabs/tabs.php<br>flatsome/woocommerce/single-product/title.php<br>flatsome/woocommerce/single-product/up-sells.php<br>flatsome/woocommerce/single-product-reviews.php<br>flatsome/woocommerce/single-product.php WooPayments

Version: 7.2.0<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 211725301<br>Account ID: acct_1On6xKCIKjR1IZQ3<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card<br>WooPay: Disabled<br>WooPay Incompatible Extensions: No<br>Apple Pay / Google Pay: Disabled<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Public Key Encryption: Enabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Enabled Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-02-27 02:05:38 +00:00<br>Options: ?<br>Notes: 72<br>Onboarding: skipped Action Scheduler

Canceled: 4<br>Oldest: 2024-02-19 02:05:37 +0000<br>Newest: 2024-02-24 16:13:27 +0000

Complete: 87<br>Oldest: 2024-02-19 02:05:37 +0000<br>Newest: 2024-02-26 05:19:45 +0000

Failed: 3<br>Oldest: 2024-02-19 02:40:03 +0000<br>Newest: 2024-02-26 14:07:13 +0000

Pending: 5<br>Oldest: 2024-02-27 04:21:21 +0000<br>Newest: 2024-03-04 14:07:13 +0000 Status report information

Generated at: 2024-02-26 18:56:20 +00:00<br>`

Hi @shameemreza,

I’ve attached screenshots of my issue below. I have been having inconsistencies with the tax calculations. Sometimes it appears in the cart but it never appears in the checkout.

https://snipboard.io/jJdyvG.jpg
https://snipboard.io/gMLQRE.jpg
https://snipboard.io/GEtOR2.jpg

Can you please let me know how to insert the downloaded status report?

Hi there, the table rate I downloaded is below:

https://empyrealhair.com/wp-admin/plugin-install.php?tab=plugin-information&plugin=flexible-shipping&TB_iframe=true&width=600&height=550

I’m not sure how to insert screen shots here but I can tell you that “enable automated taxes” is on.