xc99tour

Thank you for your quick response! I will study the datatables docs some more. But can you tell me where you pass the title of the PDF document? Thanks!

Forgot. Here is a link to the page: https://khmtt.com/start-list/

What I need is the PDF to show the date the PDF was created, a cleaner heading and I would like the text to be smaller so we can get more lines on a page. Thanks!

If you post here, it is possible that one of their support people will see it and contact you and work on the issue. Using the support channel provided when you purchase is awful, the person who handles those requests I found to be arrogant and basically worthless, however the person who handles support from complaints from this forum is really good.

The only issue I have at the moment is that I see frequent updates but can’t ever see what was fixed or added. When I click on the “information” hyperlink in my plugin list, I get an error, every time. Not sure why, but this developer does things rather unique when it comes to support, etc.

So the saga continues… Support comes back saying the FTP credentials don’t work. I sent credentials for two sites, checked both, both worked. Not sure what the problem is.

Now wants WordPress admin. Didn’t ask for that before… delay after delay…

From the Envira website:

Rock-solid support and updates You get access to some of the best support for a WordPress plugin in the industry along with timely and relevant updates to Envira and its Addons.

Nice promise, now I would like Envira to keep it!

Thank you for your offering to help.

The issue is that the thumbnails on the gallery come up black.

I support multiple web sites, the one I first deployed Envira on was wordpress.crossroadscycling.com (still in development).

This web site is on a VM that I manage. The second website that I tried it on is hosted on a shared site khmtt.cobrascycling.org and I saw the same issue.

I first reported the issue on Friday, March 6th. I stated in my message that the Gallery in question was accesable from the top menu “Gallery”. The customer then asked that I change the menu name to “Photos”.

I stupidly assumed a smart support person would see “Photos” and look there, but instead on the following Monday, March 9th, I received this:

>> – Screenshot attached. Please let me know where I need to be looking.
>>
>> Thanks
>>
>> Tim.
>>
>> —
>> Tim Carr
>> Lead Developer

It most likely took him more time to do the screen shot then to look at the top menu and notice “Photos”, but I’ll give him that one. I responded immediately and let him know it was changed to Photos.

On March 10th, I received this:

Please provide FTP access, so we can debug the issue. None of your images are being cropped / resized by Envira, which would indicate a permissions fault.

Later that evening I created a log in and password. The request was for access, and that is what I provided, the ability to see, but not change anything.

Then I got this email on March 13th (three days later!)

– I can’t do anything, then. I can’t enable a debug mode, I can’t edit an Envira file to find out the cause of the problem.

Sorry, don’t have a solution on that basis.

Happy to help when you revise the above.

Thanks!

Tim.

Tim didn’t indicate when he requested FTP access that he needed r/w privileges.

I responded that day with a FTP admin password to the site, also reported that I was having the same issue with a second site, and provided him admin FTP access to that site as well.

Now it’s March 15th and still nothing.

So why do I feel the support from Envira is poor?