XCloner

When generating a backup, you can simply specify another backup name if the default one fails, there is a field for that both in the Generate Backup screen and the cron config area

I would advise checking with your hosting support on that, it could be a php timeout issue, which cron command did you use? Try using the first one indicated on the Cron manager page, with the php executable, that usually helps

XCloner should be listed in the main plugins management area, backend url /wp-admin/plugins.php , you should be able to deactivate it from there

If you go on the plugins page in your wordpress backend, there should be a Deactivate link to under XCloner and then you can go to the Inactive plugins tab and delete it from there

From what i am able to tell, the page seems to break before finishing rendering, try and view the source of that page, maybe you will see an error at the end of it to help you fix the issue!

K, so to answers your concerns:

1. yes, enabling compression mode when Manual backup option is also enabled it’s not a good idea, this probably is the source of your JSON errors, so my suggestion if you want to use the compression mode is to either use cron or simply set the Manual backup option to No(i cannot guarantee this will work however due to server timeouts)
2. the secure ftp option is using the ssl ftp function https://www.php.net/manual/en/function.ftp-ssl-connect.php to connect to the remote server
3. there is a log inside the XCloner Config -> System tab,which will work when the Manual backup is also enabled

Hope it helps! Ovidiu

Hi “vbk100″, the backup archives are stored on the local server of the site, usually that path is configurable inside XCloner Config, the Backup Store Path, by default it goes to the SITE_ROOT+”/administrator/backups”

Hope it helps! Ovidiu

I do not advise doing this hack as it leaves your cron link vulnerable to external access, instead, simple add the new service ip address and it should work, if not, add at least a password verification

Ovidiu

I am guessing the test.php is an addon cron config? If so, i would advise re-saving it with the new site config values and see if it helps

Ovidiu

This restore wiki should help

The gmail email we had under your account is not valid, please use this contact form https://www.xcloner.com/contact/ and send us a proper email address to re-send your pass to

Ovidiu

Regarding 1., that usually means you are already registered on the site, so try and login with the new password i’ve sent you, otherwise try and use a different username/email to register under.

Ovidiu

I’ve sent you an email with the new password on xcloner.com, try and also recheck the Spam folder, by have gotten there.

Regarding the issue you have, seems the backup process is stuck at the database backup step, could you post a screenshot from your error screen to see if there are any other messages that could help identify the issue?

Also, can you tell us how large is the database you want to backup, and if you have included in extra databases in the backup?

If you exclude the database backup from the Generate Backup options screen, do you get the same issue, do you get the files added inside the archive?

Also, how much disk space do you have available on your site?

Ovidiu

You could simply disable the rewrite option for your wp-content/plugins/xcloner-backup-and-restore folder by putting a .htaccess files inside it with:

RewriteEngine Off

code inside

Hope it helps! Ovidiu

They don’t seem to be very responsive, you might be better off removing that piece of code.

Cheers, Ovidiu