xfire0384

Nope

I do no have an issue with other hosting providers.

Tried all the above, no go.

Is it because it’s being hosted on Pantheon.io?

Hi. It was set to WordPress defaults. I changed it to * and still no luck

This is the page: https://dev-carrumhealth.pantheonsite.io/download/test/

Here is a video of the issue: https://photos.app.goo.gl/37vCYN6KxQgqA59t9

OK, this seems to be an intermittent issue…. I can’t even get a screenshot from someone right now. If I don’t respond within 7 days, this can be closed/marked as resolved.

Any ideas on this?

Hi Ian,

Yes, the other attachments work fine.

Marked as “Not Resolved”. Not sure how it was marked as resolved.

Marked as “Not Resolved”. Not sure how it was marked as resolved.

Here is the form code:

<div class="content-column one_half" style="padding:0px 5px 5px 0px;"><label> Event Contact Name (required)
[text* event-contact-name placeholder "This can be a person or a group"] </label></div>

<div class="content-column one_half" style="padding:0px 0px 5px 5px;"><label> Event Contact Email (required)
[email* event-email placeholder "[email protected]"] </label></div>

<div class="content-column one_half" style="padding:0px 5px 5px 0px;"><label> Event Contact Phone Number (required)
[tel* event-phone placeholder "123-456-7890"] </label></div>

<div class="content-column one_half" style="padding:0px 0px 5px 5px;"><strong>District 08 Sponsored Event?</strong>
[select event-district use_label_element default:1 "No" "Yes"]</div>

<div class="content-column one_half" style="padding:0px 5px 5px 0px;"><label> Event Name (required)
[text* event-name placeholder "This is what will display on the calendar"] </label></div>

<div class="content-column one_half" style="padding:0px 0px 5px 5px;"><label> Event Location (required)
[text* event-location placeholder "123 Main Street, Some City, CA and on Zoom ID: 123 Password: 321"] </label></div>

<div class="content-column one_fourth" style="padding:0px 5px 5px 0px;"><label> Event Start Date (required)
[date* event-start-date min:today] </label></div>

<div class="content-column one_fourth" style="padding:0px 5px 5px 5px;"><label> Event Start Time (required)
[text* event-start-time placeholder "3:30PM"] </label></div>

<div class="content-column one_fourth" style="padding:0px 5px 5px 5px;"><label> Event End Date (required)
[date* event-end-date min:today] </label></div>

<div class="content-column one_fourth" style="padding:0px 0px 5px 5px;"><label> Event End Time (required)
[text* event-end-time placeholder "5:00PM"] </label></div>

<div class="content-column full_width" style="padding:0px 0px 5px 0px;"><label> Please explain below your website suggestion (required)
[textarea* event-message placeholder "Please provide as much detail as possible about your event."] </label></div>

<div class="content-column full_width" style="padding:0px 0px 5px 0px;"><label> Event Flyer
[file event-flyer filetypes:pdf|jpg|jpeg|png limit:5mb] </label> <small>File Types: PDF, JPG, JPEG, PNG | Size Limit: 5mb</small><br /><div style="color: #ff0000; font-style: italic;">PDF Uploads are not currently working. Please provide a link to the PDF or say in the message body to ask for it.</div></div>

<div class="content-column full_width">[submit "Submit"]</div>

I’m at a loss too. If it had been a corrupted file the restore from the first should have solved it as I don’t think there was update between then and yesterday.

I’m putting it up to gremlins at the moment.

OK. I resolved it. Manually reinstalling the plugin (through FTP) just came to mind, and that seems to have resolved the issue.

Marking as closed / self solved.

Yeah… I have no idea… it’s working now.

Well…

Yesterday I switched to a different form (for the time being) and I just went back in to re-enable and create a test page for the contact form, and now it seems to be working again.

The person who monitors that email address is out of the office for the rest of the day, but I will respond as soon as they confirm my test went through.

I guess it was just a weird glitch after a plugin update? Who knows… but it *seems* to be working again