xue28 (woo-hc)

Hi @stvdesigns

I’m glad you were able to find a solution to your inquiry here and thanks for sharing it with the community too! ??

Meanwhile, if you have a moment to spare, we would love it if you could share your thoughts with us by leaving a review or feedback. Your experience and feedback are important to help us improve and ensure we’re always providing the best possible support.

Thanks!

Hi @cfm168

I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Hi @vealta

Thanks for reaching out!

I’m sorry to hear that you’re unable to locate the Update button when you’re updating products on your site.

It could be due to caching. Can you please try to follow the steps below and see if this resolves the issue?

• Clear all transients under WooCommerce > Status > Tools
• Have your host purge the site/server cache
• Clear your browser’s cache or try another browser or in incognito mode and see if that works

Otherwise, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Hi @moeismail31

Thanks for reaching out!

This is quite strange that you’re experiencing an issue with order numbers and order visibility in your WooCommerce and Square integration.

Does this happen to all orders on your site or for specific orders containing appointments?

To be sure, can you please try to create a test order using a simple product and paid thru Square Sandbox Mode and see if this is working properly? Meaning, order can be shown under WooCommerce > Orders and having the latest order number and not old order numbers in your system.

Regarding the issue with order numbers, WooCommerce should generate a new unique order number for each transaction. If old order numbers are being used, it could be a glitch in the system or a conflict with one of your plugins.

I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Hi @enrique1siv

I’m glad that @ckadenge answered your question here.

If you have a moment to spare, we would love it if you could share your thoughts with us by leaving a review or feedback. Your experience and feedback are important to help us improve and ensure we’re always providing the best possible support.

Thanks!

Hi @seotic

Thanks for reaching out!

I have product pages where there is a request quote button.

Instead of having the “Add to Cart”, I want to have an input field that allows the user to put the number of square meters he needs for this product.

If I understand correctly, you’d like to replace the Add to Cart button with an input field so customers can enter the number of square meters they need for a product. You also want this information to be displayed on the quote request page.

Checking our marketplace, I found these premium extensions similar to what you are looknig for:

• Quote for WooCommerce – lets users add shop products to quote & get a price estimation
• Request a Quote for WooCommerce – allows your customers to add product(s) to quote basket and ask for price estimation by submitting a customizable quote form.

In addition, kindly be informed that if you want to try our products, it comes with a 30-day refund policy. If the product doesn’t work the way you need it or you think another product would work better, we are more than happy to offer a full refund. You can read more about our refund policy on our website here.

Hope this helps!

Hi @hebhansen

Thanks for reaching out!

I would be happy to assist you, but I am not quite sure I understand your inquiry. Could you please provide additional details or clarify your question, so I can better assist you?

If a screenshot would be helpful, I’d recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

Once we have more information, we’ll be able to assist you further.

Hi @kzlee

Thanks for reaching out!

I’m sorry to hear that you’re experiencing issues with syncing your items. The error message you’re seeing is related to a Facebook Graph API issue.

The message suggests that the items_batch object, which is required for the operation, either doesn’t exist, lacks the necessary permissions, or doesn’t support the operation you’re trying to perform.

I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Hi @kzlee

Thanks for reaching out!

I am sorry to hear that you received the error logs above when using the Facebook for WooCommerce plugin.

As a first step, please ensure that you are using the latest version of Facebook for WooCommerce plugin as it contains the latest updates and resolves common issues.

Unable to detect valid feed configuration: No catalog ID

This error usually appears if you are not the owner of the Business Manager and Facebook page, which is required to connect the Facebook for WooCommerce extension to Facebook.

Can you please confirm if you are both the owner and admin of the assets you are trying to connect to?

Hi @logicmakesense

I think I figured it out. HTTP wasn’t being redirected to HTTPS, and so the plugin wouldn’t show.

I’m glad you were able to find the culprit of your issue here and thanks for sharing it with the community too! ??

I will be marking this thread as resolved. Should you have further inquiries, kindly create a new topic here.

Meanwhile, if you have a moment to spare, we would love it if you could share your thoughts with us by leaving a review or feedback. Your experience and feedback are important to help us improve and ensure we’re always providing the best possible support.

Thanks!

Hi @threadi

Thanks for reaching out!

I understand you are experiencing the same issue and since every site is different and you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic?

Additionally, please include your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Once you’ve created a new forum topic, you can include the contents of your SSR and logs within your message on that forum topic.

We’ll be more than happy to help there ??

Hi @linux4me2

Sounds like a plan! Should the issue occur again, please feel free to update this thread!

Cheers!

Hi @chenryahts

I’m glad that the issue has been resolved here already, yey!

I will be marking this thread as resolved. Should you have further inquiries, kindly create a new topic here.

Meanwhile, if you have a moment to spare, we would love it if you could share your thoughts with us by leaving a review or feedback. Your experience and feedback are important to help us improve and ensure we’re always providing the best possible support.

Thanks!

Hi @waelzineldin

Thanks for reaching out!

I understand that you want to create a variable product having the same image correct?

As a first step, please follow the instructions in this support documentation on how to create variable products.

Under the list of steps, please skip Add an Image to the Variation. Instead, add your product image here:

Here’s the output on the single products page:

Hope this helps!

Hi @iamdinesh007

Thanks for reaching out!

I understand that you are not seeing the Phonepee payment gateway on your site’s checkout page.

Based on this screenshot, it seems that you are using the Checkout block here. If yes, please be informed that there are only compatible extensions that fully support the Cart and Checkout blocks. You can view them here: Compatible Extensions.

If you’re not seeing your payment gateway there, chances are it is incompatible. Here’s what you could do for Incompatible Extensions.

To be sure, I’d like to understand your site properly. Please share with us the System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.