yamunag11

### WordPress Environment ###

WordPress address (URL): https://kyffonline.in
Site address (URL): https://kyffonline.in
WC Version: 5.3.1
REST API Version: ? 5.3.1
WC Blocks Version: ? 4.9.1
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.2.6
Log Directory Writable: ?
WP Version: ? 5.7.2 - There is a newer version of WordPress available (5.8)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.11
PHP Post Max Size: 256 MB
PHP Time Limit: 240
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.19-MariaDB-cll-lve
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.3.1
WC Database Prefix: wp_
Total Database Size: 18.30MB
Database Data Size: 14.34MB
Database Index Size: 3.96MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_aioseo_posts: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
wp_aws_cache: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_aws_index: Data: 0.22MB + Index: 0.22MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 4.47MB + Index: 0.19MB + Engine InnoDB
wp_postmeta: Data: 6.52MB + Index: 1.92MB + Engine InnoDB
wp_posts: Data: 0.27MB + Index: 0.20MB + Engine InnoDB
wp_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 237
ct_template: 9
customize_changeset: 1
nav_menu_item: 8
page: 15
post: 1
product: 132
product_variation: 306
revision: 40
shop_order: 24
sidebar: 1
turbo-sidebar-cpt: 1
um_directory: 1
um_form: 3
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (16) ###

Advanced Woo Search: by ILLID – 2.30
All in One SEO: by All in One SEO Team – 4.1.2.1
All-in-One WP Migration: by ServMask – 7.44
Autocomplete WooCommerce Orders: by QuadLayers – 1.3.6
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.17.0
Oxygen Elements for WooCommerce: by Soflyy – 1.4
Oxygen: by Soflyy – 3.7.1
Side Cart WooCommerce: by XootiX – 2.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.56

UPI QR Code Payment Gateway: by Sayan Datta – 1.2.2
Widgets On Pages: by Todd Halfpenny – 1.5.0
Woo Quick View: by Arshid – 1.1.0
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.0
WooCommerce: by Automattic – 5.3.1 (update to version 5.5.2 is available)
WP Captcha: by Devnath verma – 2.0.0
WP Mail SMTP: by WPForms – 2.9.0

### Inactive Plugins (6) ###

Akismet Anti-Spam: by Automattic – 4.1.9
Code Snippets: by Code Snippets Pro – 2.14.1
Hello Dolly: by Matt Mullenweg – 1.7.2
LiteSpeed Cache: by LiteSpeed Technologies – 3.6.4
OptinMonster: by OptinMonster Team – 2.3.3
WPForms Lite: by WPForms – 1.6.7.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: INR (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #226 - /index.php/product/
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: ? Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: #496 - /index.php/terms-conditions/

### Theme ###

Name: Twenty Twenty
Version: 1.7 (update to version 1.8 is available)
Author URL: https://www.ads-software.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 148
Oldest: 2021-06-29 08:48:48 +0000
Newest: 2021-07-28 04:34:05 +0000

Pending: 5
Oldest: 2021-07-28 04:49:05 +0000
Newest: 2021-07-30 09:34:59 +0000

### Status report information ###

Generated at: 2021-07-28 10:06:14 +05:30

I am facing the issue when the registered customers make purchases on the website, their order is placed and the amount is credited to the account, but the cart alone is not getting cleared after successful payment. (i am using UPI payment method ). Even though I changed the mode to failed or cancelled, but cart is not cleared.

For the non-registered users, the cart is cleared correctly.

Kindly suggest a solution asap

Hi
Sorry for the delay, actually the issue is still not solved, I have designed the website using oxygen builder, as you know that it won’t accept the WordPress theme since I am using oxygen..so I don’t know to proceed further

does oxygen play it differently?

Switch to a default WordPress theme, such as Twenty Nineteen to see if the issue persists. ( How to do it in oxygen ?)

Since I have started from scratch

Thank you. I will check with solutions you have suggested to me