yeisonbp

Hi,

This is possible with one of our extensions. Please fill in the form below so we can assist:

• https://getawesomesupport.com/contact/

Best regards,

Hi,

I apologize for the delay. We launched an update that fixes this issue yesterday. You can update your plugin to the latest version.

Best regards,

Hi,

We could replicate the user assignment issue and we are working on a fix to release soon. Regarding the agent assignment issue, could you share with us the steps to replicate, screenshots or videos showing the issue so I can escalate it to the dev team?

Thank you and best regards,

Hi,

We have the Company Profiles add-on that allows to share and see tickets within groups. You can check more below:

• https://getawesomesupport.com/addons/company-profiles-shared-tickets-early-release/

If you have more questions related to this topic, please fill in the form below:

• https://getawesomesupport.com/contact/

Best regards,

Hi,

Marking this topic as clarified, but if you need any assistance, let me know.

Best regards,

Hi,

Marking as clarified. Any questions, let us know.

Best regards,

Hi,

Marking this topic as clarified. Any questions about our add-ons, you can fill in the form below:

• https://getawesomesupport.com/contact/

Best regards,

Hi,

Marking this topic as solved. Thanks for Using Awesome Support plugin ??

Best regards,

Hi,

As we will launch this fix on a next release, I will mark this topic as solved.

Thanks!

Hola,

Marcaré este hilo como resuelto por inactividad. Si tienes preguntas o necesitas más asistencia,

Hi,

Marking this topic as solved. Any assistance, we are here to help.

Hola,

Accedí al enlace y noté que el plugin está desactivado. Por favor, revisa este instructivo sobre redirecciones infinitas y haznos saber si el probelma se resuelve.

• https://rankmath.com/blog/fix-redirect-loops/

Saludos.

Hi @mostafas1990,

We also have and add-on called Notifications that has SMS integrations only if the hook does not work:

https://getawesomesupport.com/addons/notifications/

For more questions about this solution and if the hook does not work, you can fill in the form below:

• https://getawesomesupport.com/contact/

Best regards.

Hi @adminathena,

Could you send us screenshots of the errors you see and, if possible, the error messages from the debug.log file? Also, let me know if you tried to temporarily deactivate your plugins and switch to a default theme. I would like to confirm if the source of this is a plugin/theme. Also, let me know the PHP version you are using.

Thanks!

Hi,

I will mark this topic as clarified. If you have more questions, we are happy to assist.

Best regards,