yeisonbp

@mukisav Thanks for the follow up and your patience. I could finally target your conversation and I am handling it with high priority. I also took action to prevent these situations in the future.

Best regards,

Hi @mukisav,

Please let me know your request here. I will help to guide you as much as I am allowed in WordPress Forums and if we need deeper assistance, I will manage your case in the channel required.

Thanks!

Hi @mukisav, Let us know if you received an update from your case. If not, please reply in the email thread or summarize your request here to better target your request. We will handle your request with priority.

Thanks!

Hi @cielosheep16 I found your case and I have a developer who is available to solve your problem with the highest priority. We are not a fraud, we offer assistance, continuous releases including security updates and we work to improve our processes. I will handle your case personally and follow up until this is resolved. I apologize for this situation and I will take the actions needed to avoid this in the future.

I will reply in the case in the next minutes and assign the case to the developer ASAP.

Hi,

This is possible with one of our extensions. Please fill in the form below so we can assist:

• https://getawesomesupport.com/contact/

Best regards,

Hi,

I apologize for the delay. We launched an update that fixes this issue yesterday. You can update your plugin to the latest version.

Best regards,

Hi,

We could replicate the user assignment issue and we are working on a fix to release soon. Regarding the agent assignment issue, could you share with us the steps to replicate, screenshots or videos showing the issue so I can escalate it to the dev team?

Thank you and best regards,

Hi,

We have the Company Profiles add-on that allows to share and see tickets within groups. You can check more below:

• https://getawesomesupport.com/addons/company-profiles-shared-tickets-early-release/

If you have more questions related to this topic, please fill in the form below:

• https://getawesomesupport.com/contact/

Best regards,

Hi,

Marking this topic as clarified, but if you need any assistance, let me know.

Best regards,

Hi,

Marking as clarified. Any questions, let us know.

Best regards,

Hi,

Marking this topic as clarified. Any questions about our add-ons, you can fill in the form below:

• https://getawesomesupport.com/contact/

Best regards,

Hi,

Marking this topic as solved. Thanks for Using Awesome Support plugin ??

Best regards,

Hi,

As we will launch this fix on a next release, I will mark this topic as solved.

Thanks!

Hola,

Marcaré este hilo como resuelto por inactividad. Si tienes preguntas o necesitas más asistencia,

Hi,

Marking this topic as solved. Any assistance, we are here to help.