yeisonbp
Forum Replies Created
-
Hola,
Accedí al enlace y noté que el plugin está desactivado. Por favor, revisa este instructivo sobre redirecciones infinitas y haznos saber si el probelma se resuelve.
Saludos.
Hi @mostafas1990,
We also have and add-on called Notifications that has SMS integrations only if the hook does not work:
https://getawesomesupport.com/addons/notifications/
For more questions about this solution and if the hook does not work, you can fill in the form below:
Best regards.
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Wizard Never StartsHi @adminathena,
Could you send us screenshots of the errors you see and, if possible, the error messages from the debug.log file? Also, let me know if you tried to temporarily deactivate your plugins and switch to a default theme. I would like to confirm if the source of this is a plugin/theme. Also, let me know the PHP version you are using.
Thanks!
Hi,
I will mark this topic as clarified. If you have more questions, we are happy to assist.
Best regards,
Hi,
I wanted to follow up and confirm if you filled in the form. We can assist with priority there and so you can provide the details needed to propper assist.
Best regards,
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Wizard Never StartsHi,
I am closing this thread, but reach us if you still need assistance.
Best regards,
Hi,
Marking this topic as clarified. Any assistance you need, we are here to help.
Best regards,
Hi @victaurus,
We updated the link to the demo site. Please feel free to test it. If you have questions regarding our add-ons, you can fill in the form below:
Best regards,
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Wizard Never StartsHi @adminathena,
Let me know if the issue continues. If so, please backup your site, deactivate your plugins one by one and switch to a default WP theme temporarily. Let me know if the issue continues. If so, please send us the log error messages. More information, here:
Best regards,
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Demo link brokenHi @viktorix,
We updated the URL of the demo site on the description. Thanks for letting us know.
Best regards.
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] CSS issueHi,
I will mark this topic as completed, but if you still need more assistance, let me know.
Best regards,
Hi,
I will mark this topic as clarified, but if you have any questions regarding the free plugin, let us know.
Best regards,
Forum: Reviews
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] So badHi @abitp,
I apologize for this situation. Please reply to the ticket you are referring to or fill in the contact form, I will review your case, prioritize your fix and release the update soon:
Best regards,
Hi @mac721,
Please fill in the contact form and we will continue the conversation there. We are not allowed to share or ask for contact information in WordPress forums:
Best regards.
Hi @mac721,
Are you a customer of any of our add-ons? If so, please submit a form here and we will check the case:
If you are a user of the free plugin, we can assist here, but here it is not allowed to send personal information, only details from the issue such as error messages and steps to replicate the issue.
Best regards,