yngmind

Hello, I’ve tried both codes.

First one seems like works fine, so what will happen, those orders they will be pending?

After installing the second code my checkout stopped working

Hello, sure.

What I meant is that customer complete the payment of the order that had a status “cancelled”, it happens because of abandonment cart plugin, it sends a customer a link to the cart that he abandon.

Woocommerce automatically change status to cancelled if you don’t pay in 24 hours.

So, the customer complete the payment for the order which had a status “cancelled”, and the status doesn’t change after that.

Because of that customer doesn’t receive an email with confirmation, and I don’t receive any emails.

How do I know? Customers normally complain that they haven’t received any emails, I can see a payment on stripe and it sends me an email.

• This reply was modified 8 months ago by yngmind.

@honeyloudlr hey man, I logged in especially to say you thank you, you solved my problem which been headache for me, I really wish you all the best, god bless you!

@psealock https://gyazo.com/b0b9e61c9a0e819979ef91942550b679 have a look

https://gyazo.com/e30119ebaba0b56f34bf841d2e793ef8 safari

@psealock doesn’t work on a different browser

@scottdeluzio @amandasjackson Thank you, I’ve done that it works great. Is there is any way to display that fields in admin new order email?

@amandasjackson thank you

@yash429 that what I was exactly using, tried to save it now stil doesnt work

@godforbid hope someone will help us, that sucks