Robert Gadon
Forum Replies Created
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Hello @yanks789:
Work to isolate the source of the problem by following the guidance in this documentation article:
https://docs.wppopupmaker.com/article/332-test-whether-a-plugin-or-theme-interferes-with-popup-maker
Hello @hilmanfajrian:
Sorry for the delay in our response. When I inspect the URL above, the site landing page has 3 popups activated:
1) Popup: #10427 – top-lonceng-bar | Popup Theme: ‘Cutting Edge’
2) Popup: #10076 – lonceng-notifikasi | Popup Theme: ‘Cutting Edge-2’
3) Popup: #9493 – koin-top-new | Popup Theme: ‘Cutting Edge’When I inspect the HTML (markup) for each of the 3 popups, the first and third one seem identical to me in terms of content. I’m not sure that the second popop is or how it’s supposed to be work.
Please provide more detail to me about what you’re trying to do and how popup #2 is different from popups #1 and #3.
Hello @knight1431, @rdanamcd, @pcburcham, @zoe626:
With the release of iOS 11.3 on March 29, 2018, Apple fixed the problem described in previous posts on this thread. Please be sure to update your iOS 11 enabled device(s) and check then to ensure the problem is resolved.
Hello @nzt1012:
I think I can be of assistance here. I work part-time in the Popup Maker support forums and also write documentation for the plugin.
The use case that you describe and demonstrate through your screenshot can be done using our plugin. However, you have to follow a specific strategy to make it work.
Obviously, you’re going to use a form plugin. Since we are Ninja Forms (NF) affiliates (and our plugin integrates with their plugin), lets use NF as an example.
You create an email signup form with NF and pass that plugin’s shortcode into the editor of a popup. When that popup appears, it will display the NF form inside the popup container.
Now you want to capture the same information in a static form placed inside a sidebar widget. Do not use the same form shortcode inside the widget. The popup will behave in unexpected and unwanted ways.
Instead, create a second form with NF, and enter the second form shortcode into the widget editor. One form plugin; 2 forms; and 2 form shortcodes, with the first shortcode dedicated for the popup editor, and the second shortcode dedicated to the sidebar widget.
That should work.
Hello @cotecimpianti:
Be sure to update Popup Maker to the latest version, 1.7.11. Per the Changelog in the readme.txt file:
== Changelog ==
= v1.7.11 – 03/14/2018 =
* Fix: Bug where Middle Center option wouldn’t stay selected after saving.
* Fix: Bug with incorrect field dependency for custom height & scrollable options.= v1.7.10 – 03/14/2018 =
* Improvement: Further improved compatibility with shortcodes that echo/print rather than return content.
* Fix: Bug where cookies wouldn’t always be set in Edge & Safari due to cookie path including the root url.
* Fix: Bug that changed the default tag for popup_trigger & popup_close shortcodes.
* Fix: Bug where extra close buttons didn’t always work correctly.
* Fix: Removal of deprecated function that triggered warnings in PHP 7.2.Your issue was addressed. in 1.7.10.
- This reply was modified 7 years ago by Robert Gadon.
- This reply was modified 7 years ago by Robert Gadon.
Hello @cotecimpianti:
The plugin developer, Daniel Iser thinks he’s found the source of the bug that’s affecting the Edge and Safari browsers. He’s working on a patch right now. Expect something from him within the next 24 hours.
Hello @cotecimpianti:
I’m going to assist you with debugging your issue as I use Mac OS X 10.13.3.
BTW, if you have not done so already, please refer to the following documentation article and do a hard reset of your browser cache. Also, if using a caching plugin or content delivery network to cache your site, please refresh those caches as well so the latest set of plugin JS and CSS files are served to your site.
https://docs.wppopupmaker.com/article/365-my-editor-is-suddenly-broken-by-popup-maker
- This reply was modified 7 years ago by Robert Gadon.
- This reply was modified 7 years ago by Robert Gadon.
Hello @gerem:
There may be an unintended conflict between Popup Maker and either another plugin on your site, or your site theme.
Please install the following plugin on your site (‘Health Check’ from www.ads-software.com) and go into ‘Troubleshooting’ mode. Use the plugin to deactivate and then systematically reactivate all plugins on your site. Even switch to a default theme.
This plugin will not disturb the front end for any user other than yourself.
Let us know what you find.
https://make.www.ads-software.com/support/handbook/appendix/troubleshooting-using-the-health-check/ // Documentation link to Health Check plugin on www.ads-software.com.
- This reply was modified 7 years, 2 months ago by Robert Gadon.
Hello @jcnavamorffe:
In the popup admin, scroll down below the content editor to ‘Display Settings’ >> ‘Position’ and select the checkbox next to ‘Fixed Positioning’. This will set the position of the popup container within the browser to a ‘fixed’ position.
However, if you disable the overlay layer (‘Display Settings’ >> ‘Overlay’ >> ‘Disable Overlay’), the ‘body’ of the page (content appearing behind the popup container) will scroll. Not what you want.
Here’s a workaround. ENABLE the overlay (that is, in ‘Display Settings’ >> ‘Overlay’ >> ‘Disable Overlay’, make sure the checkbox is UNCHECKED.
Change your Popup Theme so that the ‘Overlay Settings’ >> ‘Background Color’ >> ‘Opacity’ is set to a value 0%. This removes whatever background color was previously present. On the front end, it appears as if the overlay is not present (it is). It’s just transparent. The content behind the overlay will not scroll.
Hello @tukuto:
In the present version of our plugin (1.6.6), enabling the popup overlay layer to close a popup ‘on click’ AND disabling the overlay layer at the same time (removing it from view in the browser) is SUPPOSED to maintain that functionality. A visitor should still be able to click outside the popup container, and the popup should close.
As you discovered, this is not happening. I recently pointed this out to the plugin developer. He in turn fixed the plugin so that functionality will be restored in our upcoming plugin version 1.7 release. That release is expected to be pushed out within the next 2 weeks.
Be patient. The functionality that you want in the plugin (overlay disabled, click outside the popup container closes popup) will be restored in the upcoming version 1.7 release.
Hello @garyupham:
I just visited url https://www.a10air.com/ and the popup is NOT displaying in my browser. That’s because I viewed it yesterday, closed it, and the browser cookie set by the popup is preventing the popup from displaying again. You set the cookie to expire in 3 days. If I were to return to your site in 2 more days, I would expect the popup to display once again after the cookie expires.
Our plugin is working as designed on your site.
Hello @daprop:
I recommend that you restore the line of code that you deleted from our plugin, and use the ‘Health Check’ plugin from www.ads-software.com to troubleshoot what else might be going on at your site that is causing problems.
https://www.ads-software.com/plugins/health-check/ // Health Check plugin page.
https://make.www.ads-software.com/support/handbook/appendix/troubleshooting-using-the-health-check/ // Documentation page for Health Check plugin at www.ads-software.com.
Hello @garyupham:
Per your screenshot and what I observed on your site URL, you’ve correctly set and linked your ‘On Popup Close’ cookie to your Auto Open trigger.
- This reply was modified 7 years, 2 months ago by Robert Gadon.
Hello @mlaw93:
Please repost your support request to https://wppopupmaker.com/support/. Makes it easier to pull in the plugin developer. Thanks.
- This reply was modified 7 years, 2 months ago by Robert Gadon.
Hello @squeaky:
One thing that I see right away in your use of our plugin is that you’ve activated 21 popups to load on your site’s front page. It’s not performant. Especially if you’re displaying high bandwidth content, like videos inside popups. Looks like you’re attempting to display several popups that each contain video.
To speed up the load time of your popups, use our ‘Conditions’ box in the Popup Admin to target which page you want your popups to preload on. All popups have to preload in the browser in order for them to be available to be triggered to display. Be more selective (if you can) as to which pages you preload your popups.
https://docs.wppopupmaker.com/article/140-conditions
If you really do need to activate 21 popups all on your site’s front page, then you’re at a point where you need a more performant solution. That would involve purchasing and installing the Remote Content plugin extension to Popup Maker.
https://wppopupmaker.com/extensions/remote-content/ // Product info and purchase page; RC extension.
https://docs.wppopupmaker.com/category/31-remote-content // RC extension documentation index page.
Since you’re trying to render Video inside your popup(s), we have a Videos plugin extension that simplifies the loading and playing of videos inside popups.
https://wppopupmaker.com/extensions/videos/ // Videos extension product info and purchase page.
https://docs.wppopupmaker.com/category/279-video-popups // Videos extension documentation index page.
- This reply was modified 7 years, 2 months ago by Robert Gadon.
- This reply was modified 7 years, 2 months ago by Robert Gadon.