YousraL

Thank you for letting me know. I’m indeed referring to the pretty permalinks. I’ll get in touch via the support center then.

Hi @jaysupport

The 404 error is thrown when accessing the links: faq-title/single-faq/question

Before 2.0.3: faq-title/single-faq/question would expand the related question in the main FAQ page. Now this link throws a 404 error.

Will you be able to fix this and go back to the previous behavior?

If not, how would be able to access the link that expands a single FAQ within the main FAQ page?

For information, I don’t have the same behavior as @petschko.

Also, updating to 2.0.9 didn’t solve the problem.

• This reply was modified 3 years, 7 months ago by YousraL.
• This reply was modified 3 years, 7 months ago by YousraL.

The URLs were working before the update to 2.0.4. Did you change anything from 2.0.3 to 2.0.4 that would change the permalink structure?

This is my staging site and I unfortunately cannot provide the credentials to access it.

On the main FAQ page, when I click on a single FAQ question to open in a new tab, I get a 404 error.

• This reply was modified 3 years, 7 months ago by YousraL.

Hi @jaysupport,

Thank you for your feedback on this, unfortunately, the solution didn’t work for me. The links faq/single-faq/question still throw a 404 error.

This is after updating from 2.0.3 to 2.0.4.

Under 2.0.3, the links are working.

Thank you for your support.

Thank you @jaysupport. Enabling the “Scroll to top” option fixed the issue for me.

Hi @jaysupport,

Thank you for the prompt reply. This indeed was an update from version 1.9.12 and reactivating the plugin fixed the issue.

Cheers,
Yousra

Thank you Yui.

This is probably related if the htpasswd credentials are also part of the admin cookies that are not being sent.

To clarify, I’m not being logged out from the admin dashboard, but I’m being prompted to input the password that protects the site (via the htpasswd file), and this happens only on the staging site, not on the live site.

On the live site, I’m not being logged out of the admin dashboard when I visit the site health screen.

Should I log this as a new ticket?

Thank you!

Hello,

Would you have an idea on how to solve this issue?

Thanks.