yuyomart

Hello @carolm29, thank you!

Yes, that is correct. It’s strange because we didn’t make any changes between B’s purchase and C’s purchase.

I attempted to replicate the purchase using the exact same products as in order B and checked the inventories of those products, but I couldn’t find any issues this time.

We added these products via the WooCommerce interface as usual.

And I am sorry, but we are unable to share our logs in a public area, even temporarily. If you don’t mind, could you please provide a contact where we can share just those information?

Have a great day!

Hello, Thank you for considering about our issue.

>Just to confirm, Order B was the only one that has the issue, or the only one that worked correctly?

Only order B was the only one that has the issue.

>Were all orders purchased with the same payment gateway and payment method?

We only accept the stripe as payment gateway.

>Do you mind sharing more details about what happened? You mentioned it decreased oddly, does it mean it did not decreased?

Yes, It did Not decreased.

Here are the screenshots:

The product I highlighted is one of the new products. And we did not change anything about products or orders during that time.

Sorry we cannot provide the report in public area.

Have a wonderful day too.