corsonr

Hi @demian85,

What’s your ticket ID, please?

Hi @michellelwd,

Excellent, oh yes, my bad I meant wp-congig.php oops!

Hi @michellelwd,

That’s right, the filter can be added to functions.php or you can choose to use a free extension like https://www.ads-software.com/plugins/code-snippets/ that makes snippets management fairly easy.

Hi @michellelwd,

If I am capturing this correctly, you’re getting this error message every time you’re activating the extension.

We’ve seen this issue in the past and there are two ways to fix it:

1. increase the allowed memory

This can be done with the following code added to wp-options.php

define('WP_MEMORY_LIMIT', '256M');

More details on memory here: https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/

2. Decrease the number of products to sync at once

You can reduce the batch size (number of products synchronized at a time) by adding this filter:

add_filter( 'woocommerce_gla_batched_job_size', function( $size, $name ) { return 20; }, 10, 2 );

Hi @foxtbf,

I’m afraid this is currently not possible. If you’d like you could add this to our ideas board: https://ideas.woothemes.com – that way our developers know what solutions our customers need as they can be voted up and prioritized based on demand.

Hi @jesfarris,

I couldn’t find an account tied to your username on wordpress.com/woocommerce.com. Please open a new ticket at https://woocommerce.com/support and we’ll check what’s going on. In the meantime, I’ll close this topic for now.

Hi @demian85,

Yes, please create a new ticket on woocommerce.com and please include:
_ the status report
– the Stripe log

Many thanks

To avoid duplicates I’ll close this topic.

Hi @ryonwhyte,

The woocommerce_tahnkyou hook is still present in the code: https://github.com/woocommerce/woocommerce/blob/b19500728b4b292562afb65eb3a0c0f50d5859de/templates/checkout/thankyou.php#L80

If it’s not triggering, maybe you’re using a custom template that gets rid of it? I’d suggest you do a conflict test as outlined here https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

Hi @demian85,

Would you mind sharing your status report? Also, can you please let us know what you get when you hit those links?

Many thanks

Hi @imwebdev,

Would you mind copy/pasting the log here so that we check what’s going on? Thanks

Hi @shaharyaransari2783912,

Thanks for the log, however it doesn’t look like a Square logs, but rather a Google related log. Can you please try to find the Square log from **WP Admin → WooCommerce → Status → Logs** and choose the right one from the dropdown select to the top right? Thanks

Hi @byron2395,

Since this requires custom code we won’t be able to guide you here, but I’m leaving this topic open in case someone from the community wants to chime in ??

Hi @martinklengel,

Hidden products aren’t meant to be sent to Facebook, that’s why you don’t see them on Facebook. I don’t see any easy workaround to solve this, unfortunately.

Have a lovely day ?? – take care!

Hi @speedy1010,

First, make sure you’re updated to the latest version of the “Facebook for WooCommerce” plugin.

Then, at the connection step “What is Woocommerce Integration allowed to do” make sure all fields are enabled. Facebook recently updated its settings to toggle “Manage your business” permission to Off by default.

If none of those things work, as the error that you’re seeing isn’t very informative, we have a snippet that will give us some additional error information. This should give us a better indication as to what might be happening here.

Can you please add the following snippet to your site and attempt to connect to Facebook again? If you aren’t familiar with adding custom code to your site, here is some information as to how to do it. We recommend the free Code Snippets method.
You can view the snippet here:


add_filter( 'wc_facebook_connection_proxy_url', function() { return 'https://wc-connect-test.skyverge.com/auth/facebook/'; } );


Once the snippet is in place and you have had a chance to try to connect to Facebook again, would you please send us a screenshot or text of any additional error messages that show?

Hi @longwater,

Can you please share a screenshot of the exact location you’re getting this error message? I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL. It works with Chrome, Firefox, Safari, and Edge.

Thanks