zapptalesfabian

Hi @etoilewebdesign,

unfortunately, deactivating all plugins and switching to another theme is not an option for us.

I suspected that it might be due to different cache options like “Minify/combine CSS”, “Minify/combine HTML” or “Minify/combine JS”.

Unfortunately, disabling these options didn’t work either.

Do you have any idea why the search of your plugin might not work properly?

Hi @etoilewebdesign

Unfortunately, that didn’t work out either.
Could you please test it?

https://www.zapptales.com/de/faq-search-test/
pw: faqsearch

Hi @etoilewebdesign

for the search bar it’s [ultimate-faq-search include_category=”de”]
For the different FAQs it`s [select-faq faq_id=’XXXXX’] with the different IDs.

We also tested the search without the include_category=”de” but it didn`t work either.

Hi @etoilewebdesign

yes, of course!
It’s https://www.zapptales.com/de/etoilewebdesign/
(You can test it for example by searching for “zapptales”)

Testing it in the Google Chrome mobile view works; directly on the iPhone doesn’t.

Hi @etoilewebdesign

Thank you very much for your feedback.

I’ve solved the problem a bit differently now:
Category “de” with subcategories on the German page.
Category “en” with subcategories on the English page.
As shortcode I use [ultimate-faq-search include_category=”de”] resp. [ultimate-faq-search include_category=”en”].

However, there is still a problem on mobile:
As soon as I enter a question, we are suggested appropriate answers.
–> https://ibb.co/9tHwhWp
If I tap on an answer, it says “We couldn’t find an answer to your questions”. (Our german translation)
–> https://ibb.co/y05mZ99

Hi @etoilewebdesign

you are welcome! Thanks for your support ??

Best regards from Munich,
Fabian

Hi @etoilewebdesign

I just figured out what the problem was. I used the tag [ultimate-faq-search] twice on the same page – once for mobile, once for desktop. Only the first tag worked at a time. I’m rebuilding the site now, so we only use the tag once on the page. That will solve the problem.

• This reply was modified 5 years, 8 months ago by zapptalesfabian.

Hi @etoilewebdesign

please excuse my late reply.

I have now only inserted the shortcode [ultimate-faq-search] and now the search works. You can test it yourself on the https://www.zapptales.com/de/etoilewebdesign/ page.

Hi @etoilewebdesign

did you mean implementing it like this?

View post on imgur.com

It didn’t work like this way.

Hi @etoilewebdesign

thank you so much for your answer.
I just published a passwort proteced copy of the page with which you can test it:
https://www.zapptales.com/de/etoilewebdesign/ (pw: etoilewebdesign)

1) What is the shortcode you’re using on the page?
–> The shortcode we are using is [ultimate-faq-search]

2) Is the shortcode on a plain WordPress page or in a page builder?
–> We are using the Avia Layout Builder

Hi @etoilewebdesign

thanks for your answer.
We’ve tested the search with an iPhone X and an iPhone 7 – both with the lastest iOS version in the safari browser. We have also tested a Samsung Galaxy A5 with Google Chrome.

We enter our question, but no answers are proposed. If you tap “Enter”, the page will simply reload.

I don`t know if it is an styling issue.
The site we are talking about is this one: https://www.zapptales.com/de/hilfe-und-kontakt/ (On mobile devices, the search is currently deactivated.)