zarinadev

I’ve temporarily disabled the plugin on my site to prevent the issue from happening again while we work on a solution to this.

Hi there,
I did that and the flat rate that I added in the same shipping zone appears, but not the UPS shipping rates.

Please see screenshot: https://snipboard.io/szGm6y.jpg

Hey there,
Yes it is. I have two different shipping zones (one for free shipping for orders above USD 150 only in new jersey). Maybe it has something to do with that? Please check the screenshot and let me know what you think.

Screenshot:
https://snipboard.io/w0OZdb.jpg

Hello Marta, thanks for getting back.

Here is the UPS shipping method picture.

https://snipboard.io/2hBZ6T.jpg

Here is the checkout page not showing the rates.
https://snipboard.io/j6Tkyr.jpg

About Debug Mode, I have activated but it doesn’t return anything on the checkout page, I can’t see the options that you sent here anywhere on the page: https://wpdesk.me/mp/WNpZPirRJV.png (I’m logged on as administrator)

Hope you can help me. Thanks

Hi there, thanks for getting back.

Here are the pictures of the tax set up:

snipboard.io/xyB5fm.jpg
https://snipboard.io/lJEKts.jpg

Here’s the page were the taxes are not being calculated properly (it’s the checkout page)

https://snipboard.io/9ndAYh.jpg
https://snipboard.io/M0UWJK.jpg

See how I added different ZIP codes, cities and states, and even when taxes for those states are different from each other, all taxes appear to be the same.
I have already purged all caches. It’s very strange.

I hope that you can help me. Thanks

Hello there,
Thanks for the reply. You are right, taxes are now being calculated for New Jersey. However, now tax rates are not correct for the rest of the states ( same tax rates from New Jersey appear on the rest of the states, even when there are different rates)

Can you please help me out?
Thanks

Thanks! I solved the problem. If anyone else is having this issue — on the plugin’s settings, make sure that all the Parcel Adjustments (min length, width, etc) have any number instead of a blank space (it can be 0, it just needs to have any number) and save the changes. That solved the problem for me.

Thanks again!

Ok thanks. I’ll be looking into the issues regarding the new Shippo account. Meanwhile I’d like to know if I have to set up the weight and dimensions of ALL products for the plugin to show the shipping rates on checkout. I have added these details for some specific products (not all of them) and made a dummy order with only these specific products, yet I still can’t see the shipping rates on checkout.

Thanks