zelfmaak

@doublezed2 thank you for the information and I will wait for a response from the theme support.

Kind regards,
Roy

@shameemreza thank you for your response. This issue does occur with a simple product type with virtual selected.

I also reached out to the theme creator, but have not got any response yet.

@carolm29 the plugin owned checked my System Report and made sure that all the payment methodes I chose in WooCommerce where compatible with the plugin. They found nothing that should case an issue. So I am hoping someone else might know what to do.

@serafinnyc my ticket number is #8608229 and here you can find the System Report:

<br>### WordPress Environment ###<br><br>WordPress address (URL): https://zelfmaak.nl<br>Site address (URL): https://zelfmaak.nl<br>WC Version: 9.1.4<br>Legacy REST API Package Version: De Legacy REST API plugin is niet ge?nstalleerd op deze site.<br>Action Scheduler Version: ? 3.8.1<br>Log Directory Writable: ?<br>WP Version: 6.6.1<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: nl_NL<br>External object cache: ?<br><br>### Server Environment ###<br><br>Server Info: Apache/2<br>PHP Version: 8.3.6<br>PHP Post Max Size: 8 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 1000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.4.27-MariaDB-cll-lve<br>Max Upload Size: 2 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ?<br><br>### Database ###<br><br>WC Database Version: 9.1.4<br>WC Database Prefix: 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0.14MB + Engine InnoDB<br>wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza_admin_notices: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza_image_overlays: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza_point_labels: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_yith_wapo_addons: Data: 0.02MB + Index: 0.00MB + Engine 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Security ###<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ?<br><br>### Active Plugins (18) ###<br><br>Cloudflare: door Cloudflare<br>Inc. – 4.12.8<br><br>Google for WooCommerce: door WooCommerce – 2.8.2<br>Site Kit by Google: door Google – 1.133.0<br>Health Check & Troubleshooting: door The www.ads-software.com community – 1.7.1<br>LiteSpeed Cache: door LiteSpeed Technologies – 6.4<br>Nextend Social Login: door Nextendweb – 3.1.14<br>PW WooCommerce Gift Cards: door Pimwick<br>LLC – 2.2<br><br>Simple Chat Button: door Rasoul Mousavian – 1.8.0<br>Converter for Media: door matt plugins - Optimize images by convert WebP & AVIF – 5.13.1<br>Plugin for Google Reviews: door RichPlugins  – 4.1<br>WooCommerce.com Update Manager: door Automattic – 1.0.3<br>WooPayments: door WooCommerce – 8.0.2<br>WooCommerce PayPal Payments: door WooCommerce – 2.8.3<br>WooCommerce Shipping & Tax: door WooCommerce – 2.7.0<br>WooCommerce: door Automattic – 9.1.4<br>Yoast SEO: door Team Yoast – 23.2<br>WP Mail SMTP: door WP Mail SMTP – 4.1.1<br>WPForms Lite: door WPForms – 1.9.0.2<br><br>### Inactive Plugins (0) ###<br><br><br>### Dropin Plugins () ###<br><br>advanced-cache.php: advanced-cache.php<br>object-cache.php: LiteSpeed Cache - Object Cache (Drop-in)<br><br>### Must Use Plugins (2) ###<br><br>Health Check Troubleshooting Mode: door  – 1.9.1<br>WordPress automation by Installatron: door  –<br><br>### Settings ###<br><br>API Enabled: –<br>Force SSL: ?<br>Currency: EUR (€)<br>Currency Position: left_space<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>gift-card (gift-card)<br>grouped (grouped)<br>pw gift card (pw-gift-card)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: –<br><br>### Logging ###<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 dagen<br>Level threshold: –<br>Log directory size: 3 MB<br><br>### WC Pages ###<br><br>Winkelbasis: #9 - /webshop/<br>Winkelwagen: #10 - /winkelwagen/ -  Bevat het woocommerce/cart blok<br>Afrekenen: #11 - /afrekenen/ -  Bevat het woocommerce/checkout blok<br>Mijn account: #12 - /my-account/<br>Algemene voorwaarden: #115 - /algemene-voorwaarden/<br><br>### Theme ###<br><br>Name: Flatsome<br>Version: 3.18.7<br>Author URL: https://uxthemes.com<br>Child Theme: ? – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt<br>raden we het gebruik van een sub thema aan. Zie: Hoe maak je eensub thema<br><br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: flatsome/woocommerce/archive-product.php<br>flatsome/woocommerce/cart/cart-empty.php<br>flatsome/woocommerce/cart/cart-shipping.php<br>flatsome/woocommerce/cart/cart.php<br>flatsome/woocommerce/cart/mini-cart.php<br>flatsome/woocommerce/checkout/form-checkout.php<br>flatsome/woocommerce/checkout/form-coupon.php<br>flatsome/woocommerce/checkout/order-received.php<br>flatsome/woocommerce/checkout/terms.php<br>flatsome/woocommerce/checkout/thankyou.php<br>flatsome/woocommerce/content-product-cat.php<br>flatsome/woocommerce/content-product.php<br>flatsome/woocommerce/content-single-product.php<br>flatsome/woocommerce/content-widget-product.php<br>flatsome/woocommerce/global/breadcrumb.php<br>flatsome/woocommerce/global/quantity-input.php<br>flatsome/woocommerce/global/wrapper-end.php<br>flatsome/woocommerce/global/wrapper-start.php<br>flatsome/woocommerce/loop/header.php<br>flatsome/woocommerce/loop/loop-end.php<br>flatsome/woocommerce/loop/loop-start.php<br>flatsome/woocommerce/loop/pagination.php<br>flatsome/woocommerce/loop/rating.php<br>flatsome/woocommerce/loop/result-count.php<br>flatsome/woocommerce/loop/sale-flash.php<br>flatsome/woocommerce/myaccount/form-login.php<br>flatsome/woocommerce/myaccount/navigation.php<br>flatsome/woocommerce/notices/error.php<br>flatsome/woocommerce/notices/notice.php<br>flatsome/woocommerce/notices/success.php<br>flatsome/woocommerce/product-searchform.php<br>flatsome/woocommerce/single-product/photoswipe.php<br>flatsome/woocommerce/single-product/price.php<br>flatsome/woocommerce/single-product/product-image.php versie 7.8.0 is verouderd. De hoofdversie is 9.0.0<br>flatsome/woocommerce/single-product/product-thumbnails.php<br>flatsome/woocommerce/single-product/rating.php<br>flatsome/woocommerce/single-product/related.php<br>flatsome/woocommerce/single-product/review.php<br>flatsome/woocommerce/single-product/sale-flash.php<br>flatsome/woocommerce/single-product/share.php<br>flatsome/woocommerce/single-product/short-description.php<br>flatsome/woocommerce/single-product/tabs/tabs.php<br>flatsome/woocommerce/single-product/title.php<br>flatsome/woocommerce/single-product/up-sells.php<br>flatsome/woocommerce/single-product-reviews.php<br>flatsome/woocommerce/single-product.php<br><br>Outdated Templates: ?<br>					<br>					<br>						Leer hoe te updaten<br><br>### WooPayments ###<br><br>Version: 8.0.2<br>Connected to WPCOM: Ja<br>WPCOM Blog ID: 124097867<br>Account ID: acct_1PFKUCFzG5SymzhY<br>Payment Gateway: Ingeschakeld<br>Test Mode: Uitgeschakeld<br>Enabled APMs: card,ideal<br>WooPay: Komt niet in aanmerking<br>Apple Pay / Google Pay: Ingeschakeld (checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Uitgeschakeld<br>Auth and Capture: Ingeschakeld<br>Documents: Ingeschakeld<br>Logging: Ingeschakeld<br><br>### WooCommerce PayPal Payments ###<br><br>Onboarded: ?<br>Shop country code: NL<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: –<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: ?<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>pattern-toolkit-full-composability<br>product-pre-publish-modal<br>printful<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ? Next scheduled: 2024-08-18 10:33:07 +02:00<br>Options: ?<br>Notes: 83<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Complete: 285<br>Oldest: 2024-07-18 00:49:15 +0200<br>Newest: 2024-08-17 19:38:35 +0200<br><br>Failed: 44<br>Oldest: 2024-05-23 22:50:07 +0200<br>Newest: 2024-07-01 14:06:20 +0200<br><br>Pending: 5<br>Oldest: 2024-08-18 05:00:00 +0200<br>Newest: 2024-08-18 12:16:58 +0200<br><br><br>### Status report information ###<br><br>Generated at: 2024-08-17 19:39:21 +02:00<br>

I moved this topic to the right plugin location.