zgilyana

Hi there,

What’s the website URL you installed the plugin to? A more common scenario could be if you have some cache hanging onto a stale version of your site, this could explain the problem you might be experiencing. I noticed you also tried PureChat and reported similar issues with your experience.

I’d recommend reaching out to our support for help resolving the issue, as we’re always happy to help. Feel free to respond here, or support[at]formilla.com with your account information and our support team will have a look. Cheers.

Hello,

You can learn about our different packages here:

https://www.formilla.com/live-chat-features-and-pricing.aspx

Let me know if you need anything else!

Thanks,
Zack

Hello,

We actually offer a standard package which is free along with a 15 day trial for Premium features as well.

Our features and pricing page has more information about our different packages.

We sincerely hope you reconsider your 1-star review of this plugin.

Zack
Formilla.com Support

Hello,

Our 15 day trial is simply for the Premium features, however, after 15 days you still keep the standard package which is free.

Our features and pricing page has more information about our different packages.

We sincerely hope you reconsider your 1-star review of this plugin.

Zack
Formilla.com Support

Hey David,

We definitely agree with you and plan to release the ability to remove “Powered by Formilla.com” from the chat widget. I was hoping to get it done before our new site launch Monday night, but we had some slight delays. I will expedite this for you and hopefully have it done by tonight.

We truly appreciate your business. Sorry for the inconvenience!

Thanks,
Zack
Formilla.com

Hello, sure it is.

To configure your Formilla account with Google Talk, you can read questions 9-11 in our Help Center for instructions: https://www.formilla.com/live-chat-help.aspx#faq9

Please feel free to email us at [email protected] with any further questions as we monitor that account more actively ??

Hello,

This is officially corrected and released via 1.0.2!

Zack
Formilla.com

Resolving this thread – feel free to reach out if you have any questions!

Zack
Formilla.com

Closing this thread – visit our FAQ or reach out if you need additional help.

[email protected]

Hello,

I wanted to inform you we’ve launched our customization add-on to allow the ability to customize multiple aspects of the chat buttons and forms as you were requesting, along with support for any language customization.

If you’d like to read more about it, check it out here . Cheers!

Zack
Formilla.com

Hi Bryan,

I wanted to inform you we’ve launched our customization add-on mentioned above. Essentially the ability to customize multiple aspects of the chat buttons and forms, along with support for any language customization.

If you’d like to read more about it, check it out here

Hi Adam,

I’m with you now. Don’t have a solid date yet on the next build although it won’t be too down the road. I did make the change locally and some preliminary testing looks fine. I can send you a zip of the latest if you want, or the line I changed exactly if you want something sooner.

Let me know – just email me at [email protected] and I can shoot it over.

Zack
Formilla.com

Hello,

Sorry about the delay, just seeing this. Once you sign-up, you should immediately see a welcome banner appear with your chat ID in green font. Otherwise, via your WordPress admin panel you can click Formilla Chat, login, go to the Live Chat Now page from the Live Chat menu within Formilla.com and you should see it there in green font as well.

Alternatively, you can also navigate to the Live Chat menu –> View Widgets –> click the edit/pencil icon of your chat widget –> your chat ID should be on the next page in green font in the top right corner area.

Hope this helps. Thank you!
Zack
Formilla.com

Adam,

Good looking out! I totally overlooked it in the code. You’re right, without false for the 2nd parameter, a 2 param call is being considered depra. Looks like all works well regardless of the warning, although I’ll just knock this out in the next plugin update to clean it up.

Thanks for your help – one thing I’m not seeing myself is the warning. When I activate in my testing, all looks clean. Are you seeing it on the wp activate plugin screen after installing the plugin? And if so, are you in a debug/verbose type of mode?

Hope you enjoy the plugin, much appreciate your research.
Zack

Hi there,

What theme are you using when activating the plugin? Haven’t seen this particular warning but would like to try mimicking your setup. I also see you’re on 3.7.1 for wp, correct?

The plugin itself doesn’t call this method so I’m curious what it could be with some research. Aside from the warning, is everything working from what you can tell in regards to the plugin (i.e. no side effects)?

Thanks for bringing this to our attention!