zgilyana

Hi there,

We can’t reproduce the issue on Chrome — it seems to be working fine across the browsers.

Let’s take this offline and work closer for your details. Mind submitting your browser version and site URL via our email us button or at [email protected]? I can try it against your site if it’s public facing and see if it works over Chrome.

Thanks much!

Hi Andreza,

Just wanted to let you know we’ve resolved the issue in #1 above. The “auto display” should now work, so give it a whirl and let us know if you have any trouble.

One thing to note: If you see the auto pop-up one time, it won’t pop-up again during the same session for the same user constantly. You can re-test how it works by opening a new browser session or closing and re-opening your browser…

[email protected] if you need anything.

Zack
Formilla.com support

Hi there,

Thanks for inquiring. We currently do not provide the ability to customize the chat buttons or widgets. However, we do intend to release add-ons beginning next week to accomplish this type of functionality and more over time. Stay tuned!

Zack
Formilla.com Support

Hi Andreza!

Much appreciate the kind words! In regards to your questions:

1) It seems you have found a snafu in our code that’s not triggering it correctly based on what I’m seeing for your account. We’ll work on addressing this asap and respond here upon completion. Hang tight! The good news is you’re setup properly on your end…

2) When users initiate a chat with you, you are able to view their information in the Customer Inbox within Formilla.com. You’ll see chat sessions and offline email submissions in the inbox where you can choose the corresponding chat or email and then navigate to the 2nd tab “User Information” for information like the user’s browser, operating system, resolution, and IP address. Also, we allow you to send custom variables to Formilla (system to system) and they too would display in the same user info tab if they were provided as Custom Field 1, Custom Field 2, and Custom Field 3.

Hope this helps answer your questions. We’ll be in touch soon, thank you for your support!

Zack
Formilla.com support

Hi Bryan,

We’re currently working on the ability to customize the button text, chat pop-up text, offline email form, etc. along with multi-language support in the very near future. Not far behind, we will be adding the ability to modify the colors of the chat button and pop-up.

Hope that answers your question! We’ll respond here and send an email to Formilla.com members upon new feature availability as well.

Cheers,
Zack